IT Helpdesk Technician
Westerville, OH · On-site
Job Title: Entry level IT Helpdesk Technician Department: Information Technology Reports To: Director of IT Location: 470 Olde Worthington Rd. Westerville, Ohio 43082 Job Type: Full-Time Job Overview:
IT Helpdesk Technician
Westerville, OH · On-site
Job Title: Entry level IT Helpdesk Technician Department: Information Technology Reports To: Director of IT Location: 470 Olde Worthington Rd. Westerville, Ohio 43082 Job Type: Full-Time Job Overview:
Description Job Title: Entry level IT Helpdesk Technician Department: Information Technology Reports To: Director of IT Location: 470 Olde Worthington Rd. Westerville, Ohio 43082 Job Type: Full-Time ...
Description Job Title: Entry level IT Helpdesk Technician Department: Information Technology Reports To: Director of IT Location: 470 Olde Worthington Rd. Westerville, Ohio 43082 Job Type: Full-Time ...
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Entry Level Helpdesk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do entry level helpdesk jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for entry level helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What cities are hiring for Entry Level Helpdesk jobs? Cities with the most Entry Level Helpdesk job openings:
What states have the most Entry Level Helpdesk jobs? States with the most job openings for Entry Level Helpdesk jobs include:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
Full-time
Posted 8 days ago
Job description
Job Title: Entry level IT Helpdesk Technician
Department: Information Technology
Reports To: Director of IT
Location: 470 Olde Worthington Rd. Westerville, Ohio 43082
Job Type: Full-Time
Job Overview:
We are seeking a reliable, motivated, and technically skilled Entry Level Helpdesk Technician to join our dynamic IT team. The ideal candidate will provide first-line support to end users, troubleshoot and resolve technical issues, assist with hardware/software deployment, and maintain critical IT infrastructure. This role is crucial to ensuring daily operations run smoothly, contributing to both on-site and remote IT support needs across our organization.
Key Responsibilities:
Requirements
Qualifications:
Department: Information Technology
Reports To: Director of IT
Location: 470 Olde Worthington Rd. Westerville, Ohio 43082
Job Type: Full-Time
Job Overview:
We are seeking a reliable, motivated, and technically skilled Entry Level Helpdesk Technician to join our dynamic IT team. The ideal candidate will provide first-line support to end users, troubleshoot and resolve technical issues, assist with hardware/software deployment, and maintain critical IT infrastructure. This role is crucial to ensuring daily operations run smoothly, contributing to both on-site and remote IT support needs across our organization.
Key Responsibilities:
- Respond to and resolve technical support tickets via phone, email, and in-person.
- Diagnose and troubleshoot end-user issues involving:
- User accounts and access
- Print services and printer configuration
- Asset inventory management
- Support for desktops, thin clients, laptops, tablets, phones, and hotspots
- Use physical and logical diagnostic tools to resolve network and hardware/software issues.
- Assist with the setup and deployment of technology solutions for new Ardent site launches.
- Assist with site teardowns and equipment removal once Ardent site sales are complete.
- Maintain a structured and documented scrapping process for decommissioned technology assets, ensuring Director of IT approval.
- Work independently to complete special IT projects; take ownership of assigned helpdesk initiatives.
- Maintain accurate documentation of procedures, ticket resolutions, and equipment tracking systems.
- Collaborate with other technical teams to troubleshoot and resolve large scale issues.
- Handle special requests and participate in unique technology projects as directed.
- Manage inventory and accountable property within the IT storage room, ensuring accuracy and accessibility.
- Test and evaluate new hardware and software before company-wide deployment.
- Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets efficiently.
- Uphold high standards in customer service, ensuring a positive and supportive user experience.
- Adhere to documentation best practices and departmental standards.
Requirements
Qualifications:
- 1-2 years of relevant experience in a technical support or helpdesk role.
- Strong understanding of Windows operating systems, Office 365, and common network troubleshooting tools.
- Knowledge of desktop imaging solutions (e.g., Intune).
- Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger).
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills with attention to detail and documentation.
- Willingness to travel occasionally for site support, as needed.