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Helpdesk Manager Jobs in Ohio (NOW HIRING)

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...

Deceuninck North America

Helpdesk Specialist

Monroe, OH · On-site

Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...

360 IT Professionals

Helpdesk Analyst

Englewood, OH · On-site

$18.75 - $25.50/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...

Qualityip

HelpDesk Technician

Kent, OH · On-site

$18.25 - $24.50/hr

Salary: 41,600-55,000 HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing ... Ability to prioritize and effectively manage multiple tasks Cultural Fit: We are a family-owned ...

QualityIP

HelpDesk Technician

Kent, OH · On-site

$41K - $65K/yr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies ... Ability to prioritize and effectively manage multiple tasks Cultural Fit: We are a family-owned ...

QualityIP

HelpDesk Technician

Kent, OH

$18.25 - $24.50/hr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies ... Ability to prioritize and effectively manage multiple tasks Cultural Fit: We are a family-owned ...

BlueBridge Networks

Helpdesk Engineer

Cleveland, OH · On-site

... help desk interactions within our ticketing system. · Participate in after-hours upgrades ... management, Windows problem determination and resolution, log analysis, etc. · Interface with ...

Goosehead

Helpdesk Associate

Westlake, OH

$17.25 - $23.25/hr

Job Summary The primary role of the Helpdesk Support Associate is to service the technology support ... Strong time management and prioritization skills in a consistently evolving, multi-tasking ...

Beacon Hill

Helpdesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Required Skills: 1+ year experience working in a call center or Helpdesk environment Experience ... Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and ...

US Tech Solutions

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH · On-site

The (O365/ID management- IT Service Desk Analyst) will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with ...

Collabera

Helpdesk Analyst

Brooklyn, OH · On-site

$19.25 - $26.25/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true ...

Pomerene Hospital

Helpdesk Technician- PMG

Millersburg, OH · On-site

$16.75 - $22.50/hr

... management, web-based and on-premises software support. * Strong organizational skills and ... help desk ticket system. * Demonstrates commitment to Pomerene Hospital's Values. Job ...

Ask IT consulting

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Company Description Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a ...

US Tech Solutions

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Ohio

Helpdesk Manager information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do helpdesk manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for helpdesk manager in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Ohio? The most popular types of Helpdesk jobs in Ohio are:
What cities in Ohio are hiring for Helpdesk Manager jobs? Cities in Ohio with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 80% Full Time, 15% Part Time, 2% Contract, and 2% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,651 per year, or $38.3 per hour.
Entry Level Helpdesk Technician I

Entry Level Helpdesk Technician I

Medical Service Company

Cleveland, OH • On-site

$20 - $27.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Medical Service Company rating

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

General: Provide first-level support to users by researching and answering questions; resolving problems; providing resources. Provide Helpdesk support to staff on all company supported applications. The successful candidate will troubleshoot computer problems. Assist with ensuring the network is maintained using best-practices and is secure and efficient. Assist with basic E-Commerce order fulfillment functions.
Responsibilities and Duties:
  • Responds to help desk requests via telephone, e-mail, and helpdesk system and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Support the company's internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient.
  • Logs and tracks inquiries using a helpdesk management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
  • Coordinates daily processing of E-Commerce orders with various vendors.
  • Provides other E-Commerce Technical assistance as needed.
  • Miscellaneous assignments/projects as needed.

Qualifications:
  • Education
    • High School Diploma or G.E.D
    • One or more years training in Computer Support.
    • A+, N+, or Microsoft Certifications a plus.
  • Experience/Knowledge/Skills/Physical Requirements:
    • 1-2 years of technical or customer support experience
    • Intermediate knowledge of Microsoft PC operating systems and office productivity tools.
    • Experience working with technical products and operating systems.
    • Experience with solving computer-related problems.
    • Experience working with Helpdesk systems (ManageEngine experience a plus).
    • Communications skills.
    • Customer focused, Friendly, and Approachable.
    • Ability to work in a team environment.

Pay Range: $20.00 - $27.21 per hour

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