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Helpdesk Manager Jobs in Ohio (NOW HIRING)

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...

Deceuninck North America

Helpdesk Specialist

Monroe, OH · On-site

Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...

360 IT Professionals

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...

MCPC

Helpdesk Technician

Independence, OH · On-site

$19.50 - $26.50/hr

This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless ... Ability to manage multiple tasks in a fast-paced environment. * A+ or similar certification ...

MCPC

Helpdesk Technician

Independence, OH

$19.50 - $26.50/hr

This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless ... Ability to manage multiple tasks in a fast-paced environment. * A+ or similar certification ...

Deceuninck North America

Helpdesk Specialist

Monroe, OH · On-site

Responsibilities : • Manage and resolve IT helpdesk tickets as first-line support for end users • Provide timely and effective technical support to internal users, both on-site and remotely • ...

QualityIP

HelpDesk Technician

Kent, OH · On-site

$41K - $65K/yr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies ... Ability to prioritize and effectively manage multiple tasks Cultural Fit: We are a family-owned ...

QualityIP

HelpDesk Technician

Kent, OH · On-site

$18.25 - $24.50/hr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies ... Ability to prioritize and effectively manage multiple tasks Cultural Fit: We are a family-owned ...

Qualityip

HelpDesk Technician

Kent, OH · On-site

$18.25 - $24.50/hr

Salary: 41,600-65,000 HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing ... Ability to prioritize and effectively manage multiple tasks Cultural Fit: We are a family-owned ...

QualityIP

HelpDesk Technician

Kent, OH · On-site

$18.25 - $24.50/hr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies ... Ability to prioritize and effectively manage multiple tasks Cultural Fit: We are a family-owned ...

BlueBridge Networks

Helpdesk Engineer

Cleveland, OH · On-site

... help desk interactions within our ticketing system. · Participate in after-hours upgrades ... management, Windows problem determination and resolution, log analysis, etc. · Interface with ...

Goosehead

Helpdesk Associate

Westlake, OH

$17.25 - $23.25/hr

Job Summary The primary role of the Helpdesk Support Associate is to service the technology support ... Strong time management and prioritization skills in a consistently evolving, multi-tasking ...

CTMS

Helpdesk Technician

Akron, OH · On-site

$19.25 - $25.75/hr

They are seeking a Helpdesk Technician to provide technical support to clients, focusing on ... Manage and monitor internal assets to ensure accurate inventory records • Other duties may be ...

Beacon Hill

Helpdesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Required Skills: 1+ year experience working in a call center or Helpdesk environment Experience ... Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and ...

US Tech Solutions

Helpdesk Support

Columbus, OH · On-site

$19.25 - $26/hr

Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH

The (O365/ID management- IT Service Desk Analyst) will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with ...

Collabera

Helpdesk Analyst

Brooklyn, OH

$19.25 - $26.25/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Ohio

Helpdesk Manager information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do helpdesk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for helpdesk manager in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Ohio? The most popular types of Helpdesk jobs in Ohio are:
What cities in Ohio are hiring for Helpdesk Manager jobs? Cities in Ohio with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Ohio as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, 3% Contract, and 1% Summer. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

Helpdesk Technician

Computer Technology Management Services LLC (dba CTMS)

Akron, OH

$43K - $45K/yr

Full-time

Re-posted 24 days ago

Job description

Helpdesk TechnicianLocation: Akron, OH, 44307Skills: Helpdesk Technician

At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued. CTMS is seeking a Helpdesk Technician to provide technical support to our clients. The ideal candidate will have experience in troubleshooting and resolving technical issues, as well as excellent communication skills.

Basic Function/Responsibilities:

  • Answer incoming calls from clients and starting basic evaluations
  • Work within CTMS suite of productivity applications. ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal.
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Setup and configure Windows desktop operating systems.
  • Manage and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed

Required Experience:

  • Ability to navigate Windows Desktop Operating Systems.
  • Basic understanding of TCP/IP and networking protocols.
  • Basic understanding of applications such as email, Microsoft office.
  • Ability to load and install client applications.
  • Ability to install and diagnose printers and printing issues.
  • Ability to diagnose issues with Windows services.
  • Understanding of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.
  • Ability to install and configure Windows Desktop Operating Systems.
  • Basic knowledge of Windows Powershell command basics.
  • Basic knowledge of WiFi concepts (WPA).
  • Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
  • Ability to communicate with clients, show patience and good oral skills.
  • Good organizational and time management skills – Keep time and work on tasks efficiently.

There are many opportunities for advancement based on experience, and technical education, and certifications.

Salary: $43,900-$46,000; commensurate with experience.

Other Requirements:

  • Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.

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