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Helpdesk Manager Jobs in Ohio (NOW HIRING)

5 West Group

Be Seen First

Property Manager

Columbus, OH · On-site

$48K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help manage budgets, control expenses, and support revenue growth  Work closely with ownership and regional management to meet performance goals Qualifications:  Experience as a Property ...

Staffingine LLC

Corporate Tax Manager

Cincinnati, OH · On-site

$109K - $147K/yr

You will help manage engagements for multiple clients within your service line - all with the resources, environment, and support necessary to help you excel. * You'll collaborate with other team ...

5 West Group

Be Seen First

Property Manager

Dayton, OH · On-site

$48K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... Help manage budgets, control expenses, and support revenue growth  Work closely with ownership and regional management to meet performance goals Qualifications:  Experience as a Property ...

5 West Group

Be Seen First

Property Manager

Canton, OH · On-site

$48K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help manage budgets, control expenses, and support revenue growth  Work closely with ownership and regional management to meet performance goals Qualifications:  Experience as a Property ...

No Soliciting

Floor Manager

Columbus, OH · On-site

$30/hr

... Help manage performance by coaching in the moment and using corrective/disciplinary action, as needed. An exclusive, members-only bourbon bar for members to gather, share stories, enjoy cocktails ...

No Soliciting

Floor Manager

Dublin, OH · On-site

$30/hr

... Help manage performance by coaching in the moment and using corrective/disciplinary action, as needed. An exclusive, members-only bourbon bar for members to gather, share stories, enjoy cocktails ...

No Soliciting

Floor Manager

Westerville, OH · On-site

... Help manage performance by coaching in the moment and using corrective/disciplinary action, as needed. An exclusive, members-only bourbon bar for members to gather, share stories, enjoy cocktails ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

About InverseTech InverseTech is a managed services provider that keeps technology running for ... The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience.

Burger King (Carrols)

SHIFT MANAGER

Georgetown, OH · On-site

$14.25 - $18/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

New

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

  • Medical

  • Retirement

InverseTech is a managed services provider that keeps technology running for growing businesses ... The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience.

Rumpke Consolidated Companies

Helper

Wellston, OH · On-site

$12.25 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers ... This position will not manage employees Skills & Abilities Needed for Position: * Ability to learn ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Ohio

Helpdesk Manager information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do helpdesk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for helpdesk manager in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What are the most commonly searched types of Helpdesk jobs in Ohio?

The most popular types of Helpdesk jobs in Ohio are:

What cities in Ohio are hiring for Helpdesk Manager jobs?

Cities in Ohio with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 10% Part Time, 2% Temporary, and 7% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

Sales Manager

Hugh White Chevrolet Nissan Lancaster

Lancaster, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Here at the White Family Dealerships, we believe our employees make our customers and dealerships successful! In business since 1914, our team has continued to grow while holding true to our family values of honesty, professionalism, and optimism.

Hugh White Lancaster is looking for a Sales Manager to lead a busy, growing sales department. The ideal candidate will have a strong used car background, be an experienced leader with exceptional communication skills, as they will work closely with upper management as well as the sales associates to ensure the business needs are met. 

RESPONSIBILITIES:

  • Provide training and support to the sales staff and assist in closing deals
  • Desk deals, track gross logs, and RDR cars
  • Manage all aspects of vehicle reconditioning
  • Inventory Management
  • Vehicle pricing
  • Inventory Marketing – direct, digital, etc.
  • Help manage all other aspects of a sales department

REQUIREMENTS:

  • Prior sales experience required
  • Minimum high school diploma or GED equivalent required
  • Excellent communication and customer service skills
  • Understanding of inventory control
  • Strong computer & phone skills (Internet, MS Office, CRM)
  • Exhibit a professional management style that sets the example for enthusiasm, productivity, and accountability
  • Self-motivated, goal oriented, and ability to work within a fast paced environment in a team setting
  • Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
  • Available to work Monday/Thursday nights and Saturdays
  • Ability to pass a pre-employment background and drug screen

WE OFFER:

  • Ongoing training – product and sales
  • 5-day work week
  • Commission + bonus and incentives
  • Medical, dental, vision
  • 401K with company match
  • Paid vacation

Apply