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Helpdesk Manager Jobs in Ohio (NOW HIRING)

Gypsum Management and Supply

Delivery Helper

Holland, OH · On-site

$13.50 - $15.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Holland, OH · On-site

$13.50 - $15.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Holland, OH · On-site

$13.50 - $15.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Staffingine LLC

Corporate Tax Manager

Cincinnati, OH · On-site

$109K - $147K/yr

You will help manage engagements for multiple clients within your service line - all with the resources, environment, and support necessary to help you excel. * You'll collaborate with other team ...

Rumpke Consolidated Companies

Helper

Wellston, OH · On-site

$12.25 - $16/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers ... This position will not manage employees Skills & Abilities Needed for Position: * Ability to learn ...

5 West Group

Be Seen First

Property Manager

Columbus, OH · On-site

$48K - $65K/yr

... Help manage budgets, control expenses, and support revenue growth  Work closely with ownership and regional management to meet performance goals Qualifications:  Experience as a Property ...

5 West Group

Be Seen First

Property Manager

Dayton, OH · On-site

$48K - $60K/yr

... Help manage budgets, control expenses, and support revenue growth  Work closely with ownership and regional management to meet performance goals Qualifications:  Experience as a Property ...

Rumpke Transportation Company, LLC

Helper

Wellston, OH

$12.25 - $16/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers ... This position will not manage employees Skills & Abilities Needed for Position: * Ability to learn ...

5 West Group

Be Seen First

Property Manager

Canton, OH · On-site

$48K - $60K/yr

... Help manage budgets, control expenses, and support revenue growth  Work closely with ownership and regional management to meet performance goals Qualifications:  Experience as a Property ...

No Soliciting

Floor Manager

Dublin, OH · On-site

$30/hr

... Help manage performance by coaching in the moment and using corrective/disciplinary action, as needed. An exclusive, members-only bourbon bar for members to gather, share stories, enjoy cocktails ...

Rumpke

Helper

Broadview Heights, OH · On-site

$15.25 - $20/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers ... This position will not manage employees Skills & Abilities Needed for Position: * Ability to learn ...

No Soliciting

Floor Manager

Columbus, OH · On-site

$30/hr

... Help manage performance by coaching in the moment and using corrective/disciplinary action, as needed. An exclusive, members-only bourbon bar for members to gather, share stories, enjoy cocktails ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Ohio

Helpdesk Manager information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do helpdesk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for helpdesk manager in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Ohio? The most popular types of Helpdesk jobs in Ohio are:
What cities in Ohio are hiring for Helpdesk Manager jobs? Cities in Ohio with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 2% Temporary, and 7% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

Assistant Maintenance Manager

AION Management LLC

Columbus, OH • On-site

Full-time

Posted 9 days ago

Job description

The Assistant Maintenance Director at Pointe at Northern Woods in Columbus supports the Maintenance Director in overseeing daily maintenance and service operations at the property level. This role assists with preventative maintenance execution, work order management, compliance with life-safety standards, and supervision of maintenance staff. The Assistant Maintenance Director plays a key role in ensuring service quality, operational efficiency, and resident satisfaction while maintaining the property’s physical assets.

Essential Duties and Responsibilities:

Maintenance and Service Operations

  • Assist in overseeing daily maintenance operations for residential units, common areas, and building systems
  • Respond to and help coordinate service requests, unit turns, and emergency repairs
  • Perform hands-on maintenance tasks including HVAC, plumbing, electrical, and general repairs as needed
  • Help ensure accurate scheduling, documentation and timely close-out of service requests, unit turns and inspections

Preventative Maintenance

  • Support planning and execution of preventative maintenance (PM) programs in accordance with company policy
  • Assist with scheduling PM services and preparing units for inspection
  • Ensure PM inspections are completed and documented in the designated maintenance management system
  • Identify maintenance issues during PMs and report findings to the Service Director

Compliance and Risk Management

  • Assist in maintaining compliance with life-safety standards, building codes, and company policies
  • Verify that smoke detectors, CO detectors, fire stops, and other safety devices are installed and operational
  • Identify and report mold-related growth (AMG), leaks, and other high-risk conditions immediately
  • Follow and enforce safety protocols and proper use of personal protective equipment (PPE)

Team Support and Supervision

  • Support supervision and training of maintenance technicians and service staff
  • Provide guidance and technical assistance to team members
  • Step into leadership role in the absence of the Service Director
  • Promote teamwork, accountability, and professional conduct

Vendor and Inventory Support

  • Assist in coordinating vendor services and monitoring quality of work
  • Help manage inventory levels and organization of maintenance supplies
  • Ensure materials and tools are properly stored and maintained

Resident and Stakeholder Interaction

  • Communicate with residents regarding maintenance scheduling and service completion
  • Support resident satisfaction through timely, professional service delivery
  • Coordinate with property management and service leadership as needed

Qualifications:

Education and Experience

  • High school diploma or equivalent (technical certification preferred)
  • 3+ years of maintenance or facilities experience, preferably in multifamily or property management
  • Working knowledge of HVAC, plumbing, electrical, and life-safety systems

Certifications

  • EPA Universal Certification required
  • CPO (Certified Pool Operator) Preferred
  • CAMT (Preferred)

Skills & Competencies

  • Ability to clearly document work and use maintenance management software
  • Understanding of Microsoft Office
  • Experience using mobile maintenance or inspection applications
  • Strong communication, and coaching skills.
  • Valid driver’s license and reliable transportation

Physical Requirements

  • Ability to lift up to 50 pounds
  • Ability to climb ladders, access mechanical spaces, and work in varying weather conditions
  • Ability to respond to after-hours emergencies as required

#AIONhire