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Helpdesk Manager Jobs in Ohio (NOW HIRING)

Ask IT consulting

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Company Description Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a ...

US Tech Solutions

Helpdesk Support

Columbus, OH · On-site

$19.25 - $26/hr

Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ...

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The Helpdesk Technician assists with troubleshooting, imaging, deploying, and maintaining end-user devices and applications, escalating complex issues to the IT Support Technician or IT Manager as ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: * Proven experience as an IT Helpdesk Support or similar ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: * Proven experience as an IT Helpdesk Support or similar ...

Lisinski Law Firm

IT Helpdesk Technician

Dublin, OH · On-site

Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service-driven environment that values innovation, continuous improvement, and dependable technology solutions.

Robert Half

Help Desk Analyst I

Columbus, OH · On-site

$19.75 - $27/hr

Help manage IT supplies and consumable inventory to ensure essential support materials and equipment remain available. * Follow organizational security standards and reinforce best practices during ...

Bella Terrace

Unit Manager

Columbus, OH

$66K - $67K/yr

This individual must be motivated and eager to help manage our nursing staff and assist our Director of Nursing. 1-year minimum experience in a previous management position. Experience in Long Term ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Ohio

Helpdesk Manager information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do helpdesk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for helpdesk manager in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Ohio? The most popular types of Helpdesk jobs in Ohio are:
What cities in Ohio are hiring for Helpdesk Manager jobs? Cities in Ohio with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 2% Temporary, and 7% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

Helpdesk Analyst

Ask IT consulting

Englewood, OH

$18.75 - $25.50/hr

Full-time

Re-posted yesterday

Job description

Company Description

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Job Description

Type: Fulltime

Primary Responsibilities:

l Analyses Problems to identify problem area and provide correction action , recommending solutions to patient account related issues.

Minimum Requirement:

l Experience with Microsoft Office applications.

l Exceptional soft skills and troubleshooting skills required.

l Experience with problem solving in support oriented environment.

Note: We are Looking for Bi-Lingual Consultants with Proficiency in English and Spanish.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media

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