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Remote Helpdesk Jobs in Hampton, VA (NOW HIRING)

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing ... If you enjoy helping people, solving problems, and providing outstanding customer service, we'd ...

We#39;re looking for a proactive and customer-focused Remote Support Specialist to join our growing ... If you enjoy helping people, solving problems, and providing outstanding customer service, we#39;d ...

S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated individuals who enjoy helping others and are looking for long-term career growth. In ...

S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated individuals who enjoy helping others and are looking for long-term career growth. In ...

Fully Remote Entry Level

Virginia Beach, VA ยท On-site +1

$90K - $120K/yr

In this opportunity, you will help clients understand and access important benefit programs while building meaningful relationships and providing dependable service. This fully remote position offers ...

Sales Executive - Remote

Norfolk, VA ยท Remote

$65K - $125K/yr

... that has helped over 100K small businesses grow their client base through a powerful suite of ... You will join a dynamic, remote team that values integrity, resilience, and high performance. Key ...

Sales Executive - Remote

Norfolk, VA ยท Remote

$65K - $125K/yr

... that has helped over 100K small businesses grow their client base through a powerful suite of ... You will join a dynamic, remote team that values integrity, resilience, and high performance. Key ...

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

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Remote Helpdesk information

See Hampton, VA salary details

$12

$22

$32

How much do remote helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote helpdesk in Hampton, VA is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.10 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the most commonly searched types of Helpdesk jobs in Hampton, VA?

The most popular types of Helpdesk jobs in Hampton, VA are:

What are popular job titles related to Remote Helpdesk jobs in Hampton, VA?

For Remote Helpdesk jobs in Hampton, VA, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Hampton, VA look for?

The top searched job categories for Remote Helpdesk jobs in Hampton, VA are:

What cities near Hampton, VA are hiring for Remote Helpdesk jobs?

Cities near Hampton, VA with the most Remote Helpdesk job openings:

Infographic showing various Remote Helpdesk job openings in Hampton, VA as of August 2026, with employment types broken down into 72% Full Time, 6% Temporary, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,538 per year, or $22.4 per hour.

ED Senior Medical Coder- Fully Remote!

TEKsystems

Chesapeake, VA โ€ข Remote

$32 - $35/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


Key responsibilities

  • Assign and sequence ICD diagnostic and procedural codes and CPT codes to inpatient and outpatient records.

  • Code diagnostic and procedural information using ICD-10-CM/PCS and CPT-4/HCPCS classification systems, ensuring compliance with guidelines.

  • Complete medical record abstracts, verify diagnostic and demographic information, and enter patient data into medical record databases.


Job description

TekSystems is currently hiring for a FULLY REMOTE ED Senior Medical Coder!

MUST HAVE: Several years of ED Medical Coding experience! Must be certified in either: One of the following credentials are required โ€“ CCS, CPC, COC, RHIA, RHIT. Successful completion of a coding certificate program with AHIMA approval status is preferred. Must have EPIC Experience!

States Approved: NC, TX, FL, VA!

Description

The Senior Coding Specialist is responsible for accurately assigning and sequencing ICD diagnostic and procedural codes and/or CPT procedural codes to inpatient and outpatient records.

Essential Duties and Responsibilities

Code diagnostic and procedural information from the record using ICD-10-CM/PCS and CPT-4/HCPCS classification systems. Utilize a computerized encoding system to facilitate accurate coding. Sequence diagnoses and procedures by following the ICD-10-CM, Uniform Hospital Data Set, Medicare, Medicaid, and other fiscal intermediary guidelines.

Work cooperatively with the medical staff and other health care professionals in obtaining documentation to complete medical records and ensure quality coding.

Select the DRG for each inpatient discharge and APC for each outpatient visit. Ensure coding compliance based on approved coding guidelines and conventions.

Abstract medical data from the record to complete a discharge abstract on each inpatient, ambulatory surgery, emergency room, outpatient, and ancillary visit. Complete and verify diagnostic and demographic information.

Enter patient information into computerized inpatient and outpatient medical record databases. Ensure accuracy and integrity of medical record abstract data prior to billing interface and claims submission.

Routinely code Emergency Department records and enter E&M charges the majority of productive time. Meet productivity and quality standards for emergency department coding routinely. Code inpatient, outpatient surgery and ancillary records as determined by Coding Operations Manager.

Provide compliance/documentation education sessions to physicians and hospital staff as requested.

Investigate, respond to, and communicate information regarding coding, documentation, and compliance questions relating infusions and injections performed in the Emergency Department and OBV. Charge capture for Observation, Emergency Department.

Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate.

Attend other continuing education functions as necessary to maintain credentials, regardless of whether the educational programs are supported by the Department budget.

Additional Skills & Qualifications

Education: One of the following credentials are required โ€“ CCS, CPC, COC, RHIA, RHIT. Successful completion of a coding certificate program with AHIMA approval status is preferred.

Experience: Four or more years recent experience coding in an acute hospital setting required with coding ability demonstrated via a skills assessment. Must be able to operate or utilize fax machine, copy machines, microfiche reader/printer and Windows-based computer functions.

โ€ข Coding certification (CPC or CCS)

โ€ข Experience w/ ED coding & charging for injections and infusions & ED procedures (laceration repairs, fracture treatments, I & D, etc)

โ€ข E/M level assignment experience

โ€ข Prefer Epic experience as well

Job Type & Location

This is a Contract to Hire position based out of Chesapeake, VA.

Pay and Benefits

The pay range for this position is $32.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: โ€ข Medical, dental & vision โ€ข Critical Illness, Accident, and Hospital โ€ข 401(k) Retirement Plan โ€“ Pre-tax and Roth post-tax contributions available โ€ข Life Insurance (Voluntary Life & AD&D for the employee and dependents) โ€ข Short and long-term disability โ€ข Health Spending Account (HSA) โ€ข Transportation benefits โ€ข Employee Assistance Program โ€ข Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Weโ€™re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weโ€™re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weโ€™re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weโ€™re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.


TEKsystems logo

About TEKsystems

Sourced by ZipRecruiter

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US