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Google It Help Desk Jobs in Reston, VA (NOW HIRING)

Custom Software Systems, Inc.

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Tier 1 IT Help Desk Technician

Washington, DC · On-site

Respond to help desk tickets and troubleshoot basic hardware, software, printer, and peripheral ... Google IT Support Professional Certificate * ITIL Foundation (preferred but not required ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Google IT Support Professional Certification * Experience supporting federal government ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

AXIS Management Group, LLC

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IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

Nima Corporation

IT Help Desk Specialist

Washington, DC · On-site

Nash Harbor Solutions (NHS) is seeking qualified and motivated IT Help Desk Specialists (Journeyman Computer Support Specialists) to support a Federal customer in Washington, DC. This position is ...

CTC

IT Help Desk Specialist- 3631673

Washington, DC

Computer Technologies Consultants (CTC) is seeking an IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. With offices in Washington DC and San Diego, CA, CTC ...

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Google It Help Desk information

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How much do google it help desk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for google it help desk in Reston, VA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.50 per hour, depending on experience, location, and employer.

What is a Google IT Help Desk job?

A Google IT Help Desk job involves providing technical support to users by troubleshooting hardware, software, and network issues. IT Help Desk specialists assist with system configurations, resolve technical problems, and ensure smooth IT operations. They may also help manage user accounts, security settings, and software installations. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Google It Help Desk position, and why are they important?

To thrive as a Google IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by certifications such as CompTIA A+, Google IT Support Professional Certificate, or equivalent experience. Familiarity with Google Workspace, ticketing systems like Jira or ServiceNow, and remote support tools is also essential. Excellent communication, problem-solving abilities, and a patient, customer-oriented attitude help you stand out in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing a positive support experience in a dynamic tech environment.

How much do Google helpdesk people make?

Google Help Desk support specialists typically earn between $40,000 and $70,000 annually, depending on experience and location. They often require strong technical skills, customer service abilities, and familiarity with Google's tools and support systems.

What are the typical daily responsibilities of someone in a Google IT Help Desk role?

In a Google IT Help Desk position, you can expect to spend your day troubleshooting technical issues, responding to user support tickets, and providing guidance on Google Workspace applications and general IT systems. Your tasks may include installing or configuring software, resolving connectivity problems, managing user accounts, and escalating complex issues to higher-level technicians when needed. You'll often communicate directly with end-users via email, chat, or phone, ensuring timely and effective solutions. This role provides valuable exposure to a wide variety of IT challenges and is an excellent foundation for further career growth in technical support and system administration.

How difficult is it to get hired at Google?

Getting hired as a Google IT Help Desk technician is competitive and typically requires relevant technical skills, certifications, and experience in customer support or IT support roles. The hiring process involves multiple interviews, technical assessments, and a strong demonstration of problem-solving abilities. Candidates often need to showcase proficiency with troubleshooting, hardware, and software support, along with good communication skills.

How can I make 2000 a week working from home?

A Google IT Help Desk professional can increase earnings by providing remote technical support, troubleshooting, and customer service, often earning hourly wages that can add up with overtime or multiple clients. Building specialized skills, certifications, and a strong reputation can help command higher rates, potentially reaching or exceeding $2,000 weekly depending on workload and client demand.

Does Google IT support cert help get hired?

The Google IT Support Professional Certificate can improve a candidate's chances of getting hired for entry-level IT support roles, including positions like help desk technician. It demonstrates foundational IT skills, familiarity with troubleshooting, and knowledge of tools like operating systems and networking, which are valued by employers. However, practical experience and soft skills also play a significant role in hiring decisions.
What are popular job titles related to Google It Help Desk jobs in Reston, VA? For Google It Help Desk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Google It Help Desk jobs in Reston, VA look for? The top searched job categories for Google It Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Google It Help Desk jobs? Cities near Reston, VA with the most Google It Help Desk job openings:
Google It Help Desk jobs near you
Infographic showing various Google It Help Desk job openings in Reston, VA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,853 per year, or $20.6 per hour.
Tier 1 IT Help Desk Technician

Tier 1 IT Help Desk Technician

Custom Software Systems, Inc.

Washington, DC • On-site

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

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Job description

Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent opportunity for an entry-level IT professional who enjoys helping people, solving technical problems, and building a career in IT support.

The ideal candidate will have 1-2 years of experience providing desktop and technical support in a Windows environment, strong customer service skills, and a willingness to learn. This position provides first-level technical support to end users by troubleshooting hardware, software, and basic network issues while ensuring a positive customer experience.

Responsibilities

  • Provide Tier 1 technical support to end users via phone, email, remote support, and in person.
  • Respond to help desk tickets and troubleshoot basic hardware, software, printer, and peripheral issues.
  • Install, configure, and support Windows desktop and laptop computers.
  • Assist with the deployment, setup, and imaging of new computers and workstations.
  • Configure and support mobile devices, including smartphones and tablets.
  • Install approved software and perform routine software updates.
  • Perform password resets, unlock user accounts, and assist with basic Active Directory account management.
  • Troubleshoot Microsoft Office 365 applications, Outlook, Teams, and other standard business applications.
  • Document all incidents, service requests, and resolutions accurately within the ticketing system.
  • Escalate unresolved or complex technical issues to Tier 2 or senior support staff.
  • Assist with workstation moves, equipment replacements, and new employee onboarding.
  • Maintain accurate hardware inventory and asset records.
  • Provide excellent customer service while communicating technical information in an easy-to-understand manner.
  • Follow established IT policies, procedures, and security guidelines.
  • Assist with basic printer, network connectivity, VPN, and Wi-Fi troubleshooting.
  • Participate in team meetings and contribute to knowledge base documentation.


Citizenship

  • U.S. Citizens or Lawful Permanent Residents.


Required Qualifications

  • 1-2 years of IT Help Desk, Desktop Support, or Technical Support experience.
  • Experience supporting Windows 10/11 operating systems.
  • Basic knowledge of Microsoft Office 365 applications.
  • Experience troubleshooting desktop hardware and software issues.
  • Familiarity with Active Directory for basic user account support (password resets, account unlocks).
  • Experience using a help desk ticketing system such as ServiceNow, Jira, Zendesk, or similar.
  • Strong customer service and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Willingness to learn new technologies and support procedures.


Knowledge, Skills & Abilities

  • Excellent verbal and written communication skills.
  • Strong troubleshooting and problem-solving abilities.
  • Ability to provide professional customer service while working with users of varying technical skill levels.
  • Basic understanding of networking concepts including TCP/IP, VPN, and Wi-Fi connectivity.
  • Knowledge of Windows desktop support and common hardware components.
  • Ability to document technical issues clearly and accurately.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.


Education

  • Associate's degree in Information Technology, Computer Science, or a related field OR
  • Equivalent combination of education, technical training, and relevant work experience.


Preferred Qualifications

  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • Google IT Support Professional Certificate
  • ITIL Foundation (preferred but not required)


Compensation & Benefits

Salary: Negotiable

Custom Software Systems, Inc. offers a competitive benefits package, which may include:

  • Health Insurance
  • Health Savings Account (HSA)
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Basic Life Insurance
  • Supplemental Life Insurance
  • Simple IRA Retirement Plan
  • Parking and Commuter Reimbursement
  • Professional Training and Development Opportunities

Company Description

Company Background:
Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations.
Benefits:
CSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy.
Equal Opportunity Employer:
CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.