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Google It Help Desk Jobs in Reston, VA (NOW HIRING)

Senior Help Desk Technician

Washington, DC ยท On-site

$22.75 - $30.50/hr

Role: Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of

IT Help Desk Manager

Herndon, VA ยท On-site

$90 - $120/hr

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5

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How much do google it help desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for google it help desk in Reston, VA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.50 per hour, depending on experience, location, and employer.

What is a Google IT Help Desk?

A Google IT Help Desk job involves providing technical support to users by troubleshooting hardware, software, and network issues. IT Help Desk specialists assist with system configurations, resolve technical problems, and ensure smooth IT operations. They may also help manage user accounts, security settings, and software installations. Strong communication and problem-solving skills are essential for this role.

What does a Google IT Help Desk do?

In a Google IT Help Desk position, you can expect to spend your day troubleshooting technical issues, responding to user support tickets, and providing guidance on Google Workspace applications and general IT systems. Your tasks may include installing or configuring software, resolving connectivity problems, managing user accounts, and escalating complex issues to higher-level technicians when needed. You'll often communicate directly with end-users via email, chat, or phone, ensuring timely and effective solutions. This role provides valuable exposure to a wide variety of IT challenges and is an excellent foundation for further career growth in technical support and system administration.

What skills and qualifications are needed for a Google IT Help Desk?

To thrive as a Google IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by certifications such as CompTIA A+, Google IT Support Professional Certificate, or equivalent experience. Familiarity with Google Workspace, ticketing systems like Jira or ServiceNow, and remote support tools is also essential. Excellent communication, problem-solving abilities, and a patient, customer-oriented attitude help you stand out in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing a positive support experience in a dynamic tech environment.

What are popular job titles related to Google It Help Desk jobs in Reston, VA?

For Google It Help Desk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Google It Help Desk jobs in Reston, VA look for?

The top searched job categories for Google It Help Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Google It Help Desk jobs?

Cities near Reston, VA with the most Google It Help Desk job openings:

Infographic showing various Google It Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,853 per year, or $20.6 per hour.

Senior Help Desk Technician

Washington, DC โ€ข On-site

$22.75 - $30.50/hr

Full-time

Re-posted 18 days ago


Job description

Role: Senior Help Desk Technician 

Location:Washington, DC 20005 (Onsite)

Type: Full-Time

Overview

We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client in Washington, DC. This role will serve as the primary point of contact for end-user technical support, ensuring reliable operation of laptops, mobile devices, enterprise applications, and network-connected equipment.

This is a hands-on, customer-facing position requiring strong troubleshooting skills and the ability to support both onsite and remote users.

Responsibilities

End-User Support

  • Provide Tier 1 technical support for hardware, software, and network issues
  • Troubleshoot Windows and macOS laptops and desktops
  • Assist users with Google Workspace and Microsoft Office applications
  • Provide desk-side support for onsite staff

Device Setup and Configuration

  • Configure and deploy laptops, mobile phones, and tablets
  • Install software and perform operating system updates
  • Support device encryption and authentication tools
  • Manage mobile devices using mobile device management systems

IT Systems Support

Support and troubleshoot technologies including:

  • Google Workspace
  • Microsoft Office
  • Adobe Acrobat
  • Network printers and scanners
  • Mobile devices (iOS and Android)
  • Voicemail and communication systems
  • IT security tools such as CrowdStrike, Qualys, and authentication tokens

Help Desk Operations

  • Track incidents and service requests in a ticketing system
  • Provide timely issue resolution and escalate complex issues when needed
  • Maintain accurate documentation of troubleshooting steps and resolutions

Asset Management

  • Track and manage IT hardware inventory
  • Support annual IT hardware and software audits
  • Maintain device lifecycle documentation

Required Qualifications

  • 5+ years of Help Desk or Desktop Support experience
  • Strong experience supporting Windows and macOS environments
  • Experience with Google Workspace/Google Cloud
  • Experience troubleshooting network printers and mobile devices
  • Excellent customer service and communication skills
  • Ability to work independently in an onsite support role

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • CompTIA A+ certification
  • ITIL Foundation certification
  • Google IT Support Professional Certification
  • Experience supporting federal government environments