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Google It Help Desk Jobs in Reston, VA (NOW HIRING)

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

We specialize in Process Improvement, IT Service Management, CMMI, PMBOK ® , Program/Project ... & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... on Information Technology and Communications consulting, system engineering, integration ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... on Information Technology and Communications consulting, system engineering, integration ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None ... Our work depends on Help Desk Program Manager joining our team to bring professionalism and ...

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Google It Help Desk information

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How much do google it help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for google it help desk in Reston, VA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.50 per hour, depending on experience, location, and employer.

What is a Google IT Help Desk?

A Google IT Help Desk job involves providing technical support to users by troubleshooting hardware, software, and network issues. IT Help Desk specialists assist with system configurations, resolve technical problems, and ensure smooth IT operations. They may also help manage user accounts, security settings, and software installations. Strong communication and problem-solving skills are essential for this role.

What does a Google IT Help Desk do?

In a Google IT Help Desk position, you can expect to spend your day troubleshooting technical issues, responding to user support tickets, and providing guidance on Google Workspace applications and general IT systems. Your tasks may include installing or configuring software, resolving connectivity problems, managing user accounts, and escalating complex issues to higher-level technicians when needed. You'll often communicate directly with end-users via email, chat, or phone, ensuring timely and effective solutions. This role provides valuable exposure to a wide variety of IT challenges and is an excellent foundation for further career growth in technical support and system administration.

What skills and qualifications are needed for a Google IT Help Desk?

To thrive as a Google IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by certifications such as CompTIA A+, Google IT Support Professional Certificate, or equivalent experience. Familiarity with Google Workspace, ticketing systems like Jira or ServiceNow, and remote support tools is also essential. Excellent communication, problem-solving abilities, and a patient, customer-oriented attitude help you stand out in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing a positive support experience in a dynamic tech environment.

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Google It Help Desk jobs near you
Infographic showing various Google It Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,853 per year, or $20.6 per hour.

Help Desk Program Manager

General Dynamics Information Technology

Washington, DC • On-site

$148K - $201K/yr

Full-time

Re-posted 26 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Share
REQ#: RQ217057Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Seize your opportunity to make a personal impact as a Program Manager supporting a 24/7/365 Help Desk program for a government customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. This position demands a proven leader who can manage complex IT help desk operations, drive continuous process improvements, and deliver superior customer experience.
At GDIT, people are our differentiator. As a Help Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Program Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A HELP DESK PROGRAM MANAGER WILL MAKE AN IMPACT

  • Direct overall contractor support and manage day-to-day operations, ensuring high-quality ITSM service delivery.
  • Ensure quality performance in alignment with ITIL standards and service delivery metrics.
  • Lead quality assurance efforts and develop strategies to proactively mitigate project issues and risks.
  • Interface continuously with key stakeholders, serving as the primary POC to the COR and senior government leadership to address strategy, operations, and planning.
  • Drive continual service improvements by incorporating government and customer feedback and utilizing trend analysis to enhance the customer experience and optimize resource planning.
  • Support knowledge and service catalog management, ensuring knowledge articles, templates, and scripted responses are up-to-date and aligned with contract and government requirements.
  • Manage the performance, cost, and schedule of the project, providing financial management oversight for the Task Order and maintaining budget guidelines and schedules.
  • Oversee staffing and resources across multiple geographically dispersed sites, ensuring appropriate coverage, timely onboarding and offboarding, and supervisory oversight.
  • Formulate and review deliverable items, delivering accurate and timely reports, SOPs, and performance documentation to leadership.
  • Administer training programs, ensuring new hires and experienced staff receive appropriate onboarding, refresher, and remedial training.
  • Provide technical and career coaching and mentoring to the team.
  • Utilize the JIRA ticketing system to capture operational data, track performance, and generate comprehensive reports.
  • Deliver administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.
  • Meet program milestones and deliverables by developing and maintaining comprehensive project plans and schedules.


WHAT YOULL NEED TO SUCCEED:

  • Education: Bachelor of Arts/Bachelor of Science; degree in IT related field is preferred
  • Experience: 10+ years of prior Help Desk experience with a minimum of 5 years experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks
  • Professional Skills: Highly self-motivated leader with exceptional communication skills, capable of driving results under minimal supervision and interacting professionally across all organizational levels.
  • Security Clearance Level: Active Top Secret with eligibility for SCI
  • Certifications:
    • Required: ITIL v3 or ITIL v4 Certification and Security+
    • Preferred: PMP, CISSP, CASP/Security X
  • Location: Downtown DC; 100% onsite
Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $148,750 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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