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Desktop Support Technician Jobs in Reston, VA (NOW HIRING)

TekSynap

Desktop Support Technician II

Washington, DC

$23 - $29.25/hr

Microsoft 365 certification Overview We are seeking highly motivated and experienced Tier II Desktop Support Technicians to join our team supporting our Customer in Washington, D.C. TekSynap provides ...

TekSynap

Desktop Support Technician II

Washington, DC

$23 - $29.25/hr

Overview We are seeking highly motivated and experienced Tier II Desktop Support Technicians to join our team supporting our Customer in Washington, D.C. TekSynap provides the client with IT Support ...

TekSynap

Desktop Support Technician II

Washington, DC

$23 - $29.25/hr

Microsoft 365 certification We are seeking highly motivated and experienced Tier II Desktop Support Technicians to join our team supporting our Customer in Washington, D.C. TekSynap provides the ...

TekSynap

Desktop Support Technician II

Washington, DC · On-site

$23 - $29.25/hr

Microsoft 365 certification Overview We are seeking highly motivated and experienced Tier II Desktop Support Technicians to join our team supporting our Customer in Washington, D.C. TekSynap provides ...

LCG, Inc.

Desktop Support Technician, Associate

Bethesda, MD · On-site

$21.50 - $27.50/hr

LCG, Inc. is seeking a Desktop Technician, Associate who provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role involves day ...

System One

Deskside Support Technician

Washington, DC · On-site

$48/hr

Onsite - onsite Overview We are seeking an experienced Desktop Support Technician to provide hands-on technical assistance in a fast-paced, fully onsite environment. This role will support end-users ...

System One

Deskside Support Technician

Washington, DC · On-site

$48/hr

Onsite - onsite Overview We are seeking an experienced Desktop Support Technician to provide hands-on technical assistance in a fast-paced, fully onsite environment. This role will support end-users ...

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

The End User Desktop Support Technician is responsible for delivering onsite and remote technical support to end users across one or more client agencies. This position provides comprehensive support ...

System One

Deskside Support Technician

Washington, DC · On-site

$42/hr

Onsite - onsite Overview We are seeking an experienced Desktop Support Technician to provide hands-on technical assistance in a fast-paced, fully onsite environment. This role will support end-users ...

Empower AI Inc.

Desktop Support Technician I

Washington, DC · On-site

$23 - $29.25/hr

Responsibilities SUMMARY DIGIT is seeking a Deskside Support Technician to provide technical ... Mac desktop applications, smartphones and network connectivity. - Provides personal computer ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Mentor and train junior technicians to enhance team capabilities and knowledge. * Ensure compliance ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Arlington, VA

Mentor and train junior technicians to enhance team capabilities and knowledge. * Ensure compliance ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Mentor and train junior technicians to enhance team capabilities and knowledge. * Ensure compliance ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Mentor and train junior technicians to enhance team capabilities and knowledge. * Ensure compliance ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

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All JobsDesktop Support Technician JobsDesktop Support Technician Jobs in Reston, VA

Desktop Support Technician information

See Reston, VA salary details

$14

$23

$34

How much do desktop support technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support technician in Reston, VA is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $25.77 per hour, depending on experience, location, and employer.

What is a desktop support technician?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What are the key skills and qualifications needed to thrive as a desktop support technician?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by desktop support technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

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For Desktop Support Technician jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Desktop Support Technician jobs in Reston, VA look for?

The top searched job categories for Desktop Support Technician jobs in Reston, VA are:

What cities near Reston, VA are hiring for Desktop Support Technician jobs?

Cities near Reston, VA with the most Desktop Support Technician job openings:

Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,694 per year, or $23.9 per hour.

Desktop Support Technician with Security Clearance

NuAxis Innovations LLC

Washington, DC • On-site

$22.75 - $29/hr

Other

Posted 20 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position. Job Summary: We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours. Essential Functions: Some of the primary responsibilities of this role would include: * All aspects of both Remote and Deskside computer support
* Owning, tracking and resolving Information Technology (IT) incidents and requests
* Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
* Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes. Education: * High school diploma or equivalent. Bachelor's Degree preferred.
* HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
* CompTIA A+ Certification - required within 90 days of hire
* Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
* Apple Support Certification preferred
Knowledge Requirements: * Incident Management
* Problem Management
* Change Management
* Critical thinking skills
* Active listening skills and effective communication strategies
* Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
* Enterprise ticketing application experience - Remedy Service Management experience preferred.
* Installation and maintenance of Windows OS
* Installation and maintenance of Apple preferred
* Installation and maintenance of mobile devices
* Installation/updating of desktop software
* Remote desktop connections
* Antivirus support
* Backup and recovery
* Desktop performance monitoring and optimization
Experience: Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More . NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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