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Desktop Support Manager Jobs in Reston, VA (NOW HIRING)

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity ... Experience using CyberArk Workforce Password Management Software * Experience troubleshooting ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity ... Experience using CyberArk Workforce Password Management Software * Experience troubleshooting ...

Socket.dev

Desktop Support Technician

Reston, VA · On-site

$21 - $26.75/hr

The Desktop Support Technician is responsible for providing technical support for IT equipment ... You will assist management is providing a migration strategy and project plan for new and ...

Socket.dev

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

The Desktop Support Technician is responsible for providing technical support for IT equipment ... You will assist management is providing a migration strategy and project plan for new and ...

System One

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity ... Experience using CyberArk Workforce Password Management Software * Experience troubleshooting ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity ... Experience using CyberArk Workforce Password Management Software * Experience troubleshooting ...

System One Holdings, LLC

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity ... Experience using CyberArk Workforce Password Management Software * Experience troubleshooting ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity ... Experience using CyberArk Workforce Password Management Software * Experience troubleshooting ...

Mindlance

Desktop Support

Washington, DC · On-site

Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including ...

Mks2, Llc

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Clearance Requirements: Secret or above. Salary Range: $110,000-$120,000 ... This position supports Enterprise Endpoint Infrastructure Management (EEIM) initiatives and ...

New

ATCC

Desktop Support Specialist

Manassas, VA · On-site

$60K/yr

We are seeking a Desktop Support Specialist, ideally with desktop support and end-user computing ... Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology ...

ATCC

Desktop Support Specialist

Manassas, VA · On-site

$60K/yr

We are seeking a Desktop Support Specialist, ideally with desktop support and end-user computing ... Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology ...

AA2IT

Desktop Support Tech

Mclean, VA · On-site

$20.50 - $26/hr

AA2IT is seeking a Desktop Support Technician to assist with the installation of new laptops. The role involves unboxing laptops, updating software, and providing customer support during the ...

AA2IT

Desktop Support Tech

Bethesda, MD · On-site

$21.50 - $27.50/hr

AA2IT is seeking a Desktop Support Tech to provide deskside and remote support services. The role involves hardware and software break-fix, incident updates, and parts ordering for client systems.

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus ... You will be responsible for managing the allocation, workflow, and resolution of all Service Now ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Reston, VA

Desktop Support Manager information

See Reston, VA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for desktop support manager in Reston, VA is $37.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $50.00 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Reston, VA?

The most popular types of Desktop Support jobs in Reston, VA are:

What job categories do people searching Desktop Support Manager jobs in Reston, VA look for?

The top searched job categories for Desktop Support Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Desktop Support Manager jobs?

Cities near Reston, VA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Reston, VA as of July 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 13% Physical, 1% Hybrid, and 86% Remote job distribution, with an average salary of $78,275 per year, or $37.6 per hour.

Desktop Support

Merrifield, VA • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$20.75 - $26.25/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Job description

Job Title: Desktop Support Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Technical Knowledge/Skills:

  • Ability to diagnose and resolve hardware and software issues for end users
  • Basic networking knowledge (IP, DNS)
  • Basic cybersecurity knowledge (MFA, phishing)
  • Ticketing system experience (ServiceNow)
Experience:
  • 1-5 years of relevant experience
  • Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
  • Experience with troubleshooting issues on Microsoft Windows 11 operating systems
  • Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
  • Financial/Banking industry experience
  • CompTIA A+ Certification
  • Microsoft 365 Certified: Fundamentals Certification
  • Experience using ConnectWise Remote Support Software
  • Experience using CyberArk Workforce Password Management Software
  • Experience troubleshooting Citrix VDIs
Interpersonal/Communication:
  • Excellent communication skills
  • Excellent customer service skills
  • Professional presence and maturity
  • Detail-oriented
  • Ability to work well with other team members
  • Comfortable and adaptable in a fast-paced environment
  • Ability to follow and adhere to standard operating procedures

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2 #LI-CB5 Ref: #851-Rockville-S1

System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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