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Desktop Support Manager Jobs in Reston, VA (NOW HIRING)

USM

Desktop Support

Washington, DC

... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required!

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus ... You will be responsible for managing the allocation, workflow, and resolution of all Service Now ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus ... You will be responsible for managing the allocation, workflow, and resolution of all Service Now ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus ... You will be responsible for managing the allocation, workflow, and resolution of all Service Now ...

mPower, Inc.

Desktop Support Technician

Bethesda, MD · On-site

$70K - $87K/yr

Our team consists of experts and professionals who have experience in management, administration ... Provide VIP desktop and User support * Configure IT devices for secure operation, including ...

mPower, Inc.

Desktop Support Technician

Bethesda, MD · On-site

$70K - $87K/yr

Our team consists of experts and professionals who have experience in management, administration ... Provide VIP desktop and User support * Configure IT devices for secure operation, including ...

LCG Inc

Desktop Support Technician, Senior

Bethesda, MD · On-site

$30 - $38/hr

Desktop Support Technician, Senior Clearance: Public Trust Onsite: 4 Days Position Summary: LCG is ... Typically reports to a supervisor or manager. A moderate degree of creativity and latitude is ...

mPower, Inc.

Desktop Support Technician

Bethesda, MD

$70K - $87K/yr

Our team consists of experts and professionals who have experience in management, administration ... Provide VIP desktop and User support * Configure IT devices for secure operation, including ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$30 - $38/hr

Desktop Support Technician, Senior Clearance: Public Trust Onsite: 4 Days Position Summary: LCG is ... Typically reports to a supervisor or manager. A moderate degree of creativity and latitude is ...

Artech Information System LLC

desktop support

Washington, DC · On-site

$23 - $29.25/hr

Deskside Support Representative Distributed Client Services Location: - - Washington ,dc DURATION:1 YEAR(POSSIBLE EXTENSION) Win7/Win XP OS support Office 2003/2007/2010 support And office 365 ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$30 - $38/hr

Desktop Support Technician, Senior Clearance: Public Trust Onsite: 4 Days Position Summary: LCG is ... Typically reports to a supervisor or manager. A moderate degree of creativity and latitude is ...

Leidos

JBAB Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Desktop Support is responsible for providing support, repair and/or installation support of ... Independently manage larger, moderately complex projects and assignments, demonstrating strong ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Reston, VA

Desktop Support Manager information

See Reston, VA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for desktop support manager in Reston, VA is $37.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $50.00 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
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What cities near Reston, VA are hiring for Desktop Support Manager jobs? Cities near Reston, VA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support

Desktop Support

USM

Washington, DC

Contractor

Re-posted 12 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers. 

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services. 

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services and e-commerce. 

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Job Title: Desktop Support
Location: Washington DC
Duration: 6 +months
Phone & In-person Interview Required!!

Qualifications

Required Qualifications
Understanding of Windows Operating Systems and Microsoft Office applications
Excellent written, presentation and verbal communication skills.
Ability to coordinate assigned tasks in line with department and company goals and objectives.
With oversight by more senior associates, ability to self-direct, work independently and demonstrate critical thinking capabilities.
Possess strong working knowledge and understanding of Windows, desktop virtualization and desktop hardware.
Strong understanding of desktop security best practices
Strong analytical/problem solving skills
Working knowledge of typical application life cycle development processes
Strong troubleshooting skills
Interpersonal Skills
Excellent customer service skillset.
Excellent written, presentation and verbal communication skills.
Strong analytical/problem solving skills.
Ability to coordinate assigned tasks in line with department and company goals and objectives.

Additional Information

If my requirement matches your resume, then please do reply on my email id taherm(at)usmsystems(dot)com and contact no is 703-349-4237.

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