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Online Helpdesk Jobs in Reston, VA (NOW HIRING)

Infojini Inc

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

Digital Consultants, LLC

Helpdesk Technician

Bethesda, MD · On-site

$60K - $73K/yr

  • Medical

  • Retirement

  • PTO

Digital Consultants seeks three Helpdesk Technicians to provide on-site Tier I and Tier II help desk and desktop support to the Naval Medical Leader and Professional Development Command (NMLPDC). The ...

AAC

Helpdesk Manager

Washington, DC

Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces ...

New

Black Canyon Consulting

Online Content Specialist

Bethesda, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Online Content Specialist Black Canyon Consulting (BCC) is searching for Online Content Specialist ... Help Desk queries, and providing input on the PMC article display. We attract the best people in ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

Black Canyon Consulting

Online Content Specialist

Bethesda, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Online Content Specialist Black Canyon Consulting (BCC) is searching for Online Content Specialist ... Help Desk queries, and providing input on the PMC article display. We attract the best people in ...

Node.Digital

IT Helpdesk Support

Herndon, VA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... Pre-Approved Online Training

Linchpin Solutions Inc

Diary/Helpdesk Specialist

Quantico, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Diar/Helpdesk Specialist ensures the technical accuracy of the organization's personnel records by managing the manual and electronic entry of educational achievements. General Skillset

JCS Solutions LLC

Helpdesk Specialist (Tier 1)

Fort Belvoir, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking an Intermediate Helpdesk Specialist to support large-scale ... In this capacity you will provide phone, online and deskside support to users, performing technical ...

JCS Solutions LLC

Helpdesk Specialist (Tier 1)

Fort Belvoir, VA · On-site

$65K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking an Intermediate Helpdesk Specialist to support large-scale ... In this capacity you will provide phone, online and deskside support to users, performing technical ...

JCS Solutions LLC

Helpdesk Specialist (Tier 1)

Fort Belvoir, VA · On-site

$65K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary JCS Solutions is seeking an Intermediate Helpdesk Specialist to support large-scale ... In this capacity you will provide phone, online and deskside support to users, performing technical ...

NVR Inc

Online Sales Consultant

Fairfax, VA · On-site

As an Online Sales Consultant for Ryan Homes, an NVR brand, you'll be an integral part of the ... help you excel. Primary Responsibilities * Direct management of web leads and offer prompt ...

NVR, Inc.

Online Sales Consultant

Fairfax, VA · On-site

As an Online Sales Consultant for Ryan Homes, an NVR brand, you'll be an integral part of the ... help you excel. Primary Responsibilities * Direct management of web leads and offer prompt ...

Career Listings

Helpdesk Specialist T2

Fort Belvoir, VA · On-site

$95K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vision insurance SarelaTech is seeking an Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program ...

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All JobsOnline Helpdesk JobsOnline Helpdesk Jobs in Reston, VA

Online Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do online helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for online helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the most commonly searched types of Helpdesk jobs in Reston, VA?

The most popular types of Helpdesk jobs in Reston, VA are:

What are popular job titles related to Online Helpdesk jobs in Reston, VA?

For Online Helpdesk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Online Helpdesk jobs in Reston, VA look for?

The top searched job categories for Online Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Online Helpdesk jobs?

Cities near Reston, VA with the most Online Helpdesk job openings:

Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 65% Full Time, 31% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Helpdesk Support

Infojini Inc

Washington, DC

$22.75 - $30.50/hr

Contractor

Re-posted 26 days ago

Job description

Qualifications

Personnel qualifications:

Experience in troubleshooting (i.e. resolving problems with software, hardware, configurations, etc.).  At least one (1) year of experience in at least one of the following areas:

         Providing end-user support (including help desk, if required for assigned task) for various software

         Providing user and desktop support for all client-side systems

         Providing mobile device support (client-side) to include laptop, tablets, and Blackberry assistance

         Providing support and deployment for workstations and peripherals

         Providing support for office moves and desktop configurations

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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