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Help Desk Associate Jobs in Reston, VA (NOW HIRING)

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... • Associates degree, 60 credit hours completed in computer science or information systems ...

GDIT

Help Desk Technician - TS/SCI

Chantilly, VA

$26.44 - $35.78/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills: Active Directory (AD), Help Desk Support, Technical Support Certifications: Security CE ... Associate (CCNA)-Security. * CompTIA Security+ CE is the preferred certification. * In addition ...

Collabera

Help Desk Analyst

Ashburn, VA

$21 - $28.75/hr

Associate degree in technology discipline or equivalent experience; typically requires a minimum of 1-2 years of experience in a technical customer support/helpdesk environment. Demonstrated ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... • Associates degree, 60 credit hours completed in computer science or information systems ...

Art of Problem Solving

Front Desk Associate

Washington, DC · On-site

$15.75 - $20.50/hr

  • Retirement

Front Desk Associate Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Emagine IT

HELP DESK TECHNICIAN with Security Clearance

Washington, DC · On-site

$22.50 - $30.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's or Bachelor's degree in IT or a related field is a plus, or equivalent technical experience. * Experience: Two (2)+ years of help desk, service desk, or desktop support experience in an ...

New

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Career Site

Front Desk

Herndon, VA

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

DMI

Help Desk / IT Solution Center Manager

Quantico, VA · On-site

  • Medical

  • Life

  • Retirement

Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Minimum Microsoft Certified Solutions Associate (MCSA) certification at start. Position shall meet ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Reston, VA

Help Desk Associate information

See Reston, VA salary details

$15

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How much do help desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk associate in Reston, VA is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Reston, VA?

The most popular types of Help Desk jobs in Reston, VA are:

What are popular job titles related to Help Desk Associate jobs in Reston, VA?

For Help Desk Associate jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Reston, VA look for?

The top searched job categories for Help Desk Associate jobs in Reston, VA are:

What cities near Reston, VA are hiring for Help Desk Associate jobs?

Cities near Reston, VA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Reston, VA as of June 2026, with employment types broken down into 3% As Needed, 63% Full Time, 13% Part Time, 3% Temporary, and 18% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,535 per year, or $22.4 per hour.

Help Desk Technician I (5833)

Three Saints Bay, LLC

Manassas, VA • On-site

$18.75 - $25.25/hr

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Three Saints Bay, LLC, a government contracting industry leader, is seeking an experienced Help Desk Technician I. This role serves as the first point of contact for IT support requests, guiding users through technical challenges and providing exceptional customer service in a fast-paced environment.
Responsibilities:
• Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
• Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications
• Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level — including senior management
• Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android
• Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online
• Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID
• Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop
• Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations
• Create and maintain clear technical documentation and end-user guides
• Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken
• Verify resolution with the customer and close/update tickets accurately
• Support printer services and peripheral setup as needed
• May occasionally lift and move equipment up to 50 lbs
Qualifications:
Required:
• Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
• Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications
• Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level — including senior management
• Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android
• Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online
• Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID
• Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop
• Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations
• Create and maintain clear technical documentation and end-user guides
• Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken
• Verify resolution with the customer and close/update tickets accurately
• Support printer services and peripheral setup as needed
• May occasionally lift and move equipment up to 50 lbs
• 1–2 years of IT support, help desk, or customer-facing technical experience (internships and coursework count)
• Demonstrated ability to provide exceptional customer service — especially in high-stress or time-sensitive situations
• Familiarity with Microsoft 365 suite and cloud-based environments
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPN)
• Strong written and verbal communication skills
• Positive attitude, eagerness to learn, and ability to multitask in an agile environment
• Must be a U.S. Citizen
• Ability to obtain and maintain a U.S. Government security clearance
• Subject to background investigation, drug screening, and credit check upon offer of employment
Preferred:
• Experience with Microsoft Intune or other MDM/EMM platforms
• Familiarity with Azure Active Directory / Entra ID for user and device management
• Experience supporting BYOD environments and mobile device management
• Hands-on experience with a ticketing system (ZenDesk, ServiceNow, Jira Service Management, etc.)
• CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (or in progress)
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred — or equivalent hands-on experience
Company:
A Family of Companies Three Saints Bay is the Holding Company for a group of 8(a), Alaska Native Corporation (ANC)-owned, Small Disadvantaged Business service companies. Founded in 2002, the company is headquartered in Manassas, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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