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Help Desk Associate Jobs in Reston, VA (NOW HIRING)

Njvc LLC

VIP Help Desk Analyst

Arlington, VA · On-site

$55 - $73/hr

SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us ... Can be substituted for an associates degree with 2+ years of relevant experience * 4+ years of ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Associates and 5+ years' experience * High School and 7+ years' experience Job Duties: * Provide ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Gold's Gym

Front Desk Associate - OVERNIGHT

MD · On-site

$11.75/hr

Front Desk Associate MUST BE ABLE TO WORK OVERNIGHT 11PM-4AM The Front Desk Associate will greet ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Associates and 5+ years' experience * High School and 7+ years' experience Job Duties: * Provide ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

Associate's degree in Information Technology, Information Systems Management, Computer Science, or a related field from an accredited institution required. * Relevant IT certifications may receive ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

Associates or Bachelor's degree in Information Technology related field * IT Certifications (e.g. A ... Help desk: 1 year (Preferred) * Customer Service: 1 year (Preferred) * Office 365: 1 year ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Reston, VA

Help Desk Associate information

See Reston, VA salary details

$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk associate in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Reston, VA?

The most popular types of Help Desk jobs in Reston, VA are:

What are popular job titles related to Help Desk Associate jobs in Reston, VA?

For Help Desk Associate jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Reston, VA look for?

The top searched job categories for Help Desk Associate jobs in Reston, VA are:

What cities near Reston, VA are hiring for Help Desk Associate jobs?

Cities near Reston, VA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Reston, VA as of June 2026, with employment types broken down into 3% As Needed, 63% Full Time, 13% Part Time, 3% Temporary, and 18% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,535 per year, or $22.4 per hour.

Help Desk Administrator

Sparksoft Corporation

Reston, VA • On-site

Full-time

Re-posted 3 days ago

Job description

Description

Job Summary:

We are looking for dynamic, driven, industry knowledgeable individuals to join our rapidly growing team and company! It is an exciting time to be working for Sparksoft, come join us as we pave the way providing and establishing innovative healthcare IT solutions!

Requirements

Required Skills:

  • Must have a ‘SECRET’ security clearance to allow Privilege Level (root, administrator, or super-user account(s) and authenticator) access to network and computer systems (e.g. desktop clients, Servers, switches, etc.) in Non-classified Internet Protocol (IP) Router Network (NIPRNET) environment
  • Must obtain appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices they will support. Computing Environment certification shall be in accordance with Department of Defense directive 8570.01-M, Information Assurance Training, Certification, and Workforce Management, and must be maintained throughout the contract period.


Education/Experience Level:

  • Must have an Associate’s Degree in Information Systems/Computer Science or technically related degree, or three years of technically related field experience in desktop support or network administration. 
  • Contractor employees shall have Six (6) or more years in designing and deploying systems in a Microsoft Windows environment.
  • Must have a minimum of two years of client support in a Microsoft Windows based environment. 

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