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Help Desk Associate Jobs in Reston, VA (NOW HIRING)

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for ... Associates/Bachelor's Degree in IT or related field. - Knowledge of the full stack of Microsoft ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Chenega Military, Intelligence & Operations Support (MIOS) is seeking a Tier 1 Help Desk Analyst to ... Required : • Associate's degree. Can be substituted with 2+ years of relevant experience. • 3+ ...

TEEMA

Help Desk Specialist II- Tier 2 Support

Ashburn, VA · On-site

$61K - $64K/yr

High school diploma or equivalent (Associate degree in IT preferred) * 2+ years of IT help desk or technical support experience with Tier 2 troubleshooting responsibilities * Strong knowledge of ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree with 2+ years of relevant IT experience; OR * High school diploma with 4+ years ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Chenega Corporation

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree with 2+ years of relevant IT experience; OR * High school diploma with 4+ years ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41107 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Chenega MIOS

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41109 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... Associates degree with 2+ years of relevant IT experience; OR * High school diploma with 4+ years ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree with 2+ years of relevant IT experience; OR * High school diploma with 4+ years ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Reston, VA

Help Desk Associate information

See Reston, VA salary details

$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for help desk associate in Reston, VA is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What job categories do people searching Help Desk Associate jobs in Reston, VA look for? The top searched job categories for Help Desk Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Help Desk Associate jobs? Cities near Reston, VA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,535 per year, or $22.4 per hour.
Help Desk Technician I (5833)

Help Desk Technician I (5833)

Three Saints Bay, LLC

Manassas, VA • On-site

$20 - $27/hr

Full-time

Posted 23 days ago

Job description

Three Saints Bay, LLC. a government contracting industry leader, is seeking an experienced Help Desk Technician I. This position will report into our our Manassas, VA Headquarters office.
The Help Desk Technician I is the first point of contact between our customers and the IT department - and first impressions matter. This role is equal parts people skills and technical aptitude: you'll be the calm, knowledgeable voice that guides users through technical challenges, from a forgotten password to a device enrollment issue. If you thrive in a fast-paced environment, genuinely enjoy helping people, and want to grow your IT career in a modern, cloud-first organization, this is your starting point.
Position Requirements:
  • Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
  • Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications
  • Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level - including senior management
  • Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android
  • Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online
  • Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID
  • Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop
  • Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations
  • Create and maintain clear technical documentation and end-user guides
  • Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken
  • Verify resolution with the customer and close/update tickets accurately
  • Support printer services and peripheral setup as needed
  • May occasionally lift and move equipment up to 50 lbs

Education and Experience Requirements:
  • 1-2 years of IT support, help desk, or customer-facing technical experience (internships and coursework count)
  • Demonstrated ability to provide exceptional customer service - especially in high-stress or time-sensitive situations
  • Familiarity with Microsoft 365 suite and cloud-based environments
  • Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPN)
  • Strong written and verbal communication skills
  • Positive attitude, eagerness to learn, and ability to multitask in an agile environment

Preferred:
  • Experience with Microsoft Intune or other MDM/EMM platforms
  • Familiarity with Azure Active Directory / Entra ID for user and device management
  • Experience supporting BYOD environments and mobile device management
  • Hands-on experience with a ticketing system (ZenDesk, ServiceNow, Jira Service Management, etc.)
  • CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (or in progress)

Education:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred - or equivalent hands-on experience

Security Requirements
  • Must be a U.S. Citizen
  • Ability to obtain and maintain a U.S. Government security clearance
  • Subject to background investigation, drug screening, and credit check upon offer of employment

VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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