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Help Desk Associate Jobs in Reston, VA (NOW HIRING)

NuAxis Innovations

Help Desk Specialist

Falls Church, VA · On-site

... Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and ...

NuAxis Innovations

Help Desk Specialist

Falls Church, VA · On-site

... Associate's degree (Bachelor's preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Associate's degree (Bachelor's preferred) * 2+ years of Help Desk / Desktop Support experience in enterprise IT * Strong knowledge of Windows 10/11 and Microsoft 365 * Experience with ticketing ...

NVR Inc

Help Desk Technician

Reston, VA

$20.75 - $28.25/hr

Summary As a Help Desk Technician, you will work independently and with a highly collaborative team ... Preferred: o Associate's orBachelor'sdegree in IT or a related field o Microsoft Certification ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

US Citizenship required A high school diploma or GED are required. 1 - 2 years of help desk or ... Associate's Degree Knowledge of Microsoft Office automation solutions. Experience in using the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Modern Desktop Administrator Associate * Apple Certified Support Professional (ACSP) Compensation ...

GDIT

Help Desk Technician III

Washington, DC · On-site

$28.90 - $39.10/hr

Yes Help Desk Technician III (Executive Support) Advance how our customers operate while you ... Associate's Degree in Information Technology, Computer Science, or related field; equivalent ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Gold's Gym

Front Desk Associate

Capitol Heights, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

L3HHCM20

Senior Associate, IT Help Desk

Herndon, VA · On-site

$19 - $25.75/hr

Job Title: Senior Associate, Engineering Services Job Code: 37391 Job Location: Herndon, VA Job ... This full-time, on-site role requires serving as a key Service Desk team member who provides ...

L3HHCM20

Senior Associate, IT Help Desk

Herndon, VA · On-site

$19 - $25.75/hr

Job Title: Senior Associate, Engineering Services Job Code: 40085 Job Location: Herndon, VA Job ... This full-time, on-site role requires serving as a key Service Desk team member who provides ...

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Help Desk Associate information

See Reston, VA salary details

$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for help desk associate in Reston, VA is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What job categories do people searching Help Desk Associate jobs in Reston, VA look for? The top searched job categories for Help Desk Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Help Desk Associate jobs? Cities near Reston, VA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,535 per year, or $22.4 per hour.
Help Desk Specialist

Help Desk Specialist

NuAxis Innovations

Falls Church, VA

Full-time

Posted 18 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models.

Key Responsibilities

  • Provide Tier 1 IT support to end users and system administrators

  • Troubleshoot desktop, application, and network issues

  • Manage Active Directory (accounts, permissions, group policies)

  • Support Microsoft 365 and enterprise applications

  • Provide mobile device support (iOS/Android, MDM)

  • Perform device imaging, deployment, and lifecycle management

  • Support VPN, remote access, and hybrid work environments

  • Maintain ticketing system records and meet SLA targets

  • Assist with IT asset inventory and logistics

Required Qualifications

  • Associate's degree (Bachelor's preferred)

  • 2+ years of Help Desk / Desktop Support experience in enterprise IT

  • Strong knowledge of Windows 10/11 and Microsoft 365

  • Experience with ticketing systems and remote support tools

Preferred

  • ITIL Foundation

  • Experience supporting federal/government environments

  • Familiarity with security frameworks (basic awareness of NIST standards)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE

Employment Type: Full time

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