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Help Desk Associate Jobs in Reston, VA (NOW HIRING)

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for ... Associates/Bachelor's Degree in IT or related field. - Knowledge of the full stack of Microsoft ...

Gold's Gym

Front Desk Associate

Capitol Heights, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Gold's Gym

Front Desk Associate

MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

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Showing results 21-40

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Reston, VA

Help Desk Associate information

See Reston, VA salary details

$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk associate in Reston, VA is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Reston, VA?

The most popular types of Help Desk jobs in Reston, VA are:

What are popular job titles related to Help Desk Associate jobs in Reston, VA?

For Help Desk Associate jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Reston, VA look for?

The top searched job categories for Help Desk Associate jobs in Reston, VA are:

What cities near Reston, VA are hiring for Help Desk Associate jobs?

Cities near Reston, VA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Reston, VA as of June 2026, with employment types broken down into 3% As Needed, 63% Full Time, 13% Part Time, 3% Temporary, and 18% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,535 per year, or $22.4 per hour.

Help Desk Agent

Mvix

Sterling, VA • On-site

$17.25 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Do you: 

  • like helping customers?  
  • enjoy turning a sob story into a win?  
  • enjoy providing Technical guidance and direction?
  • enjoy testing and implementing functions of Information management systems?


The Mvix Client Success Team has a job for you!  We turn clients’ days around by: 

  • Troubleshooting their hardware and software products, remotely
  • Training clients on how to use our technology more effectively
  • Testing our products to help improve them, and the client experience


If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.


We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM.  This Role is in-office and reports to our HQ in Sterling, VA. 


Visit our Success Stories


Requirements:

  • At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
  • Strong customer service, project and time management skills
  • Be well spoken and able to assist clients over the phone
  • Ability to conduct webinar training sessions with the use of webcam
  • Initiative and problem solving capabilities
  • Good understanding of technology
  • Experience with hardware and software
  • Likes troubleshooting 
  • Above all, have the desire to learn

Why is Mvix such an exciting place to work? 

  • Our clients range in size from small to Fortune 100
  • We serve 11 industries - no day is the same! 
  • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
  • We work as a team but promote the individual 
  • Company events on a frequent basis 
  • Can you take the monthly pool, air hockey, or trivia trophy? 


Benefits include:

  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • and much more …….

Did we mention a pet friendly environment? 


We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.


Schedule:

  • 8 Hour Shift
  • Day Shift
  • This is an In office Role

If you’re interested in joining our team, please apply on our Careers Page,
You can also Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!