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Junior Help Desk Jobs in Reston, VA (NOW HIRING)

TalentBridge

Support Desk Lead

Chevy Chase, MD · On-site

Mentor junior help desk technicians and foster a collaborative learning environment. Required Qualifications * 5+ years in IT support or help desk roles, with at least 2 years in a senior or ...

ValueMomentum Inc

Support Lead

Chevy Chase, MD · On-site

Mentor junior help desk technicians and foster a collaborative learning environment. Required Qualifications * 5+ years in IT support or help desk roles, with at least 2 years in a senior or ...

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Junior Help Desk information

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$15

$22

$34

How much do junior help desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for junior help desk in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Reston, VA?

The most popular types of Help Desk jobs in Reston, VA are:

What are popular job titles related to Junior Help Desk jobs in Reston, VA?

For Junior Help Desk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Junior Help Desk jobs in Reston, VA look for?

The top searched job categories for Junior Help Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Junior Help Desk jobs?

Cities near Reston, VA with the most Junior Help Desk job openings:

Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,450 per year, or $22.3 per hour.

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics Information Technology

Washington, DC • On-site

$30.44 - $41.18/hr

Full-time

Re-posted 6 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 226 rated it services

Job description

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REQ#: RQ223146Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

*Shift options listed at the bottom.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nations capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As a Junior Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.

HOW A JUNIOR HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

  • Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.
  • Maintain a high level of customer service, professionalism, and empathy, ensuring every user receives a premium, white-glove experience even when handling complex or frustrating technical issues.
  • Operate with minimal supervision on routine, repeatable technical tasks and standard desktop configurations.
  • Support the on-site installation, setup, and peripheral configuration of desktops, notebooks, printers, and mobile devices (iPads).
  • Perform basic Tier 1 troubleshooting of Microsoft Windows and MacOS operating systems.
  • Utilize standard administrative tools for Tier 1 identity management support (e.g., unlocking user accounts, verifying domain connectivity).
  • Document, track, and manage customer incidents within a ticketing management system, ensuring timely updates and clear, polite communication back to the user regarding resolution status.
  • Provide proactive follow-ups with customers to ensure their issues are fully resolved to their satisfaction before closing tickets.
  • Actively contribute to a positive team environment by sharing common user issues and solutions with peers to improve collective service delivery.
  • Consistently meet team service level agreements (SLAs) while maintaining top-tier customer feedback ratings.

WHAT YOULL NEED TO SUCCEED:

Required Experience:

  • High School Diploma/GED and a minimum of 23 years of related technical support experience; OR
  • An Associates Degree in an IT-related discipline and 01 year of related experience; OR
  • A Bachelors Degree or higher in an IT-related discipline.
  • Required Certifications: CompTIA Security+ required upon hire.
  • Security Clearance Level: Active Top Secret with SCI Eligibility.
  • Required Technical Skills: Desktop/notebook troubleshooting, peripheral installation, basic Active Directory exposure, and enterprise ticketing system experience.
  • Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test.
  • Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon

Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon

*everyone must work 4 holidays a year

*shift determined during interview process

* shift may changed based on availability at time of start

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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