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Service Desk Jobs in Reston, VA (NOW HIRING)

kgs

Service Desk Lead

Vienna, VA

FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...

Koniag, Inc.

Service Desk Lead

Vienna, VA · On-site

$80K - $100K/yr

FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...

kgs

Service Desk Lead

Vienna, VA

FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...

Constellation West

Service Desk Manager

Alexandria, VA · On-site

They are seeking a Service Desk Manager who will manage daily operations of the OCIO Service Desk, provide technical and administrative direction to staff, and ensure adherence to SLAs and quality ...

Peraton

Service Desk Manager

Washington, DC · On-site

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

Peraton

Service Desk Manager

Washington, DC

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

Peraton

Service Desk Manager

Washington, DC · On-site

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

CSV-TAUREAN

Service Desk Lead

Alexandria, VA

Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training ...

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training ...

Govcio LLC

Service Desk Manager

Washington, DC · On-site

$140K - $168K/yr

GovCIO is currently hiring for a Service Desk Manager to support our US Mint contract needs. This position is located in the Washington, DC area and will be a hybrid on-site/remote. Responsibilities

Analygence

Service Desk Agent

Washington, DC

$18 - $23.25/hr

The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s)

Planet Fitness

Service Desk

Fort Washington, MD

$15.30/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Washington, DC

$17.95/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rockville, MD

$17.65/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

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All JobsService Desk JobsService Desk Jobs in Reston, VA

Service Desk information

See Reston, VA salary details

$9

$21

$39

How much do service desk jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for service desk in Reston, VA is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $24.76 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a support role responsible for handling IT-related issues, providing technical assistance, and resolving user problems. They often use ticketing systems, communicate with users, and may require knowledge of troubleshooting tools and ITIL practices.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay 4000 a week without a degree?

Service desk roles typically do not pay $4,000 a week without a degree; however, high-paying jobs outside this field, such as sales managers, real estate brokers, or skilled trades like electricians and plumbers, can reach or exceed that level with experience. These positions often require specialized skills, certifications, or extensive experience rather than formal degrees.

Is getting a helpdesk job hard?

A helpdesk or service desk job typically requires good communication skills, basic technical knowledge, and problem-solving abilities. While some positions may require certifications like CompTIA A+ or experience with specific tools, entry-level roles are often accessible to those with relevant skills and a willingness to learn.

How can I make 2000 a week working from home?

A Service Desk role typically offers a fixed salary or hourly wage, making it unlikely to reach $2000 weekly solely from standard hours. To increase earnings, professionals can pursue certifications like CompTIA or ITIL, develop strong technical and communication skills, and consider freelance or consulting opportunities in IT support or related fields, which may offer higher pay for specialized services or extended hours.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Reston, VA? The most popular types of Service Desk jobs in Reston, VA are:
What are popular job titles related to Service Desk jobs in Reston, VA? For Service Desk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Reston, VA look for? The top searched job categories for Service Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Service Desk jobs? Cities near Reston, VA with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Reston, VA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,864 per year, or $21.1 per hour.
Service Desk Manager

Service Desk Manager

The Heritage Foundation

Washington, DC • On-site

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Title: Service Desk Manager
Reports to: Director, Information Technology
Job Summary:The Service Desk Manager plays a crucial role in fostering positive customer interactions through excellent communication skills, a professional demeanor, and meeting the unique needs of a varied internal customer base. This individual oversees a small Service Desk team, managing day-to-day operations and providing tier 1 and 2 technical support to ensure high-quality customer service. The Service Desk Manager mentors and continuously improves the Service Desk team and enhances the overall effectiveness of the Service Desk, ensuring high levels of customer satisfaction and operational efficiency.
Job Duties:
  • Coordinate and triage high-priority and complicated support issues to ensure timely resolution.
  • Develop and document Service Desk procedures and processes to ensure:
    • issue resolution with appropriate urgency,
    • root causes of issues are identified and addressed,
    • new learnings are integrated into Service Desk and end-user documentation,
    • customer service is prioritized in every interaction, and
    • appropriateissue data is collected within the tracking system.
  • Implement a highly effective and workable framework for daily performance, metrics, and benchmarks that drives the continuous improvement of the Service Desk.
  • Leverage ticket metrics and survey feedback to monitor and report on Service Desk performance to management, highlighting areas for improvement.
  • Implement and enforce Service Desk policies and procedures, ensuring compliance with organizational standards.
  • Lead efforts for staff onboarding and offboarding, ensuring all employees receive consistent, exceptional customer service through established best practices and procedures.
  • Establish and manage the IT Asset Management process, ensuring accurate inventory and optimal resource utilization.
  • Create and maintain detailed process maps and knowledge base documentation to ensure consistent and efficient service delivery.
  • Supervise the Service Desk team, including managing employee schedules, ensuring availability for after-hours response.
  • Coordinate backup support to Audio Visual team for virtual meetings and events as needed.

Qualifications:
Education: Bachelor's degree in a related field or equivalent experience is required; technical certifications aligned with Microsoft Office 365/Azure administration and/or ITIL framework certifications (V3 or V4) are preferred
Experience: 4+ of technical experience with a proven track record in a lead or supervisory capacity; experience supporting systems and devices in various environments; experience in Asset Management and Incident Management is preferred
Communication: Excellent verbal and written skills to communicate technical issues to non-technical personnel
Technology: Microsoft and Apple operating systems
Other Requirements:
  • Understand and support the Heritage mission and vision for America, and the department's goals and objectives.
  • Strong troubleshooting, technical, and analytical skills.
  • Excellent customer service skills and ability to manage multiple tasks at one time.
  • Ability to work onsite at headquarters in Washington, DC.
  • On-call responsibilities as required, including occasional after-hours needs.

Benefits and Salary:
The Heritage Foundation offers a highly competitive benefits package that includes, but is not limited to, best-in-class health care, vision, and dental insurance, employer-sponsored retirement funding, "take what you need" PTO and sick leave, 14 weeks of paid leave for new moms and 6 weeks of paid leave for new dads, among other programs.
The salary range for this role is $85,000 - $100,000 annually. This range is a good-faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate's experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications.

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