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Remote It Help Desk Jobs in Reston, VA (NOW HIRING)

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred ... Experience supporting VDI environments and remote access connectivity for Windows and macOS users

IntelliDyne

Senior IT Technical Recruiter

Falls Church, VA · Remote

$70K - $110K/yr

Remote - within 1hour of Tysons Corner, VA Employment Type: Full-Time About the Role IntelliDyne ... help desk/IT support, program-specific labor categories). * Screen candidates for technical fit ...

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Required QualificationsMinimum 2 years of experience in an IT help desk or service desk environment.

GLOTECH, Inc.

IT Administrator

Rockville, MD · On-site +1

$38 - $40/hr

... help the company stay aligned with federal cybersecurity expectations, including CMMS. The role reports to the IT Manager and supports two primary office locations, plus a distributed remote ...

GLOTECH, Inc.

IT Administrator

Rockville, MD · On-site +1

$38 - $40/hr

... help the company stay aligned with federal cybersecurity expectations, including CMMS. The role reports to the IT Manager and supports two primary office locations, plus a distributed remote ...

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

This is a Remote job (part\-time 20 hrs a week). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n The ... A versatile understanding of Information Technology (IT) and Cybersecurity capabilities. \n \n \n

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Previous help desk or technical support experience preferred. * Excellent ability to communicate ...

ford agency

IT Analyst

Washington, DC · On-site +1

$70K - $95K/yr

The Ford Agency is actively recruiting for an IT Analyst for a top law firm in their DC office ... Deliver Tier II deskside and remote support to the firm's end-users * Keep track of service tickets ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Previous help desk or technical support experience preferred. * Excellent ability to communicate ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Merrifield, VA · Remote

Knowledge and understanding of the information technology field * Basic skill troubleshooting and ... We help clients get work done more efficiently and economically, without compromising quality.

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

... IT, Data Analytics and Software Development. Elevate your career and make a difference. Your ... Related work experience in a technical help desk position. * Special non-commercial systems ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Reston, VA

Remote It Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do remote it help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote it help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Reston, VA?

The most popular types of It Help Desk jobs in Reston, VA are:

What are popular job titles related to Remote It Help Desk jobs in Reston, VA?

For Remote It Help Desk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Reston, VA look for?

The top searched job categories for Remote It Help Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote It Help Desk jobs?

Cities near Reston, VA with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Reston, VA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Cloud Service Desk Engineer

Bethesda, MD • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$55 - $70/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance – Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with experience System One IT is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client. This position is in the bid phase, expected to begin in mid-August 2026 if awarded. In this role, you will handle complex and escalated engineering tickets related to cloud identity, conditional access, device compliance, and remote access — bridging Microsoft cloud services with enterprise endpoint management. Duties and Responsibilities:

  • Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access
  • Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement
  • Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments
  • Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment
  • Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments
  • Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms
  • Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
  • Education requirements may be waived based on professional experience, at the government’s discretion
  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
  • 6+ years performing engineering (not help desk) functions in enterprise environments
  • Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
  • Experience engineering conditional access policies, role-based access, and identity-aware network access controls
  • Experience supporting VDI environments and remote access connectivity for Windows and macOS users
  • Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment
  • Experience working under formal change control, audit, and security governance processes
Required Skills & Certifications:
  • Microsoft certifications in identity, endpoint management, or cloud administration
  • Experience with Microsoft Sentinel for cloud identity and access telemetry
  • Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID

Clearance Requirements: Active Top Secret (TS) clearance required. Citizenship Status Required: Must be a U.S. Citizen System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-MM1 #LI-MM1 Ref: #856-Baltimore-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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