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Technical Support Engineer Remote Jobs in Reston, VA

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

The Remote Support Engineer provides technical assistance to customers and internal users, resolving issues related to hardware, software, and systems, all from a remote location. They troubleshoot ...

Magnus Management Group LLC

SQL Engineer

Washington, DC · Remote

Remote (U.S.) Employment Type: Full-Time Clearance: Min Secret Clearance - Will be upgraded to Top ... Support database migrations, upgrades, security, and high-availability solutions. * Collaborate ...

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Technical Support Engineer Remote information

See Reston, VA salary details

$39K

$82.2K

$124.3K

How much do technical support engineer remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for technical support engineer remote in Reston, VA is $82,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $102,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Reston, VA? For Technical Support Engineer Remote jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Reston, VA look for? The top searched job categories for Technical Support Engineer Remote jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Support Engineer Remote jobs? Cities near Reston, VA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Reston, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $82,222 per year, or $39.5 per hour.

Technical Support Engineer

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 17 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support background and experience supporting software solutions for our Americas customers.
  • Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
  • Handle cases remotely.
  • High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting and issue resolution
  • Cooperate and communicate closely with all internal teams within Cellebrite.
  • Adhere and assure compliance with established SLA & KPI.

Requirements:
Hands on experience with:
  • Windows Workstation / application support -Advanced
  • Networking services and products -Intermediate

o At least 2 years of experience in technical support or IT support
o At least 2 years of experience in supporting Application Software solutions
o Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to Multitask and function appropriately under stressful conditions.
An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - AWS/ MS Cloud services / CCNA / MCSA etc.)
o knowledge in databases - SQL, Scripting
o Experience in Mobile Cellular world
o Experience in SaaS environments - Supporting infrastructure.
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities:
• Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
• Good communication skills (oral and written)
• Hold Yourself accountable, High level of responsibility
• Ability to work both in a team environment and individually.
• Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
• Native English Spoken and Written
• Spanish and / or Portuguese would be Highly beneficial.
Requirements

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