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Technical Support Engineer Remote Jobs in Reston, VA

VetsEZ

DevSecOps Engineer (Remote Opportunity)

Washington, DC · On-site +1

$59.75 - $81.75/hr

This role supports secure software delivery, cloud infrastructure operations, CI/CD automation, and ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical ...

ICF

Senior Cloud Engineer - Remote

Reston, VA · Remote

$58 - $77.50/hr

Support release planning, change management, technical documentation, implementation plans ... engineering in complex enterprise environments. * One active cloud, enterprise architecture ...

KEYENCE

Field Application Engineer

Vienna, VA · On-site +1

$54.30K - $81.04K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Quecon Inc.

Field Support Engineer

Washington, DC · Remote

Quecon, Inc. is currently seeking Field Technicians/Engineers to support the Federal Aviation ... Provide technical assistance in performing voice-grade, data-comm, digital and IP ...

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Technical Support Engineer Remote information

See Reston, VA salary details

$39K

$82.2K

$124.3K

How much do technical support engineer remote jobs pay per year?

As of May 29, 2026, the average yearly pay for technical support engineer remote in Reston, VA is $82,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $102,500.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Reston, VA? For Technical Support Engineer Remote jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Reston, VA look for? The top searched job categories for Technical Support Engineer Remote jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Support Engineer Remote jobs? Cities near Reston, VA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Reston, VA as of May 2026, with employment types broken down into 22% Full Time, 75% Part Time, and 3% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $82,222 per year, or $39.5 per hour.
Network Engineer- Remote

Network Engineer- Remote

Two95 International Inc.

Washington, DC • On-site, Remote

Contractor

Posted 22 days ago

Job description

Network Engineers
Duration: 3-12 Months
Type: Remote
Description:
  • Assist the lead network engineer on IP usage analysis by collecting the source data which includes but not limits to routing table, IPAM, DHCP, the configuration of router and switch, ARP entries, DNS records. Be able to run initial data process such as sorting the data, removing the duplicated entries by using Microsoft Excel. Review the configuration of network devices and related hosts in the identified networks to come up the change plan for freeing up the IP address.
  • Experience with the design, configure and document Enterprise Network
  • Well knowledge of Network devices (such as Router, Switch, Firewall, Load-balancer, Proxy) and DDI System (DHCP, DNS, IPAM)
  • Experience with routing protocols such as BGP, OSPF and EIGRP
  • Familiar with IP network subnetting
  • 3+ years of experience with configuring router and switch
  • Know how to use Microsoft Excel
  • Ability to work with team

Lead Network Engineer
Duration: 3-12 Months
Type: Remote
Description:
  • Lead the network team to run the IP usage analysis and identify the candidate networks whose IP could be freed up easily. Review the configuration of network devices and related hosts in the identified networks to come up the change plan for freeing up the IP address.
  • Experience with the design, configure aand document Enterprise Network
  • Well knowledge of Network devices (such as Router, Switch, Firewall, Load-balancer, Proxy) and DDI System (DHCP, DNS, IPAM)
  • Experience with routing protocols such as BGP, OSPF and EIGRP
  • Familiar with IP network subnetting
  • 5+ years of experience with configuring router, switch and firewall
  • Experience with using VBA script (or other scripting language) to process the data and generate Excel report
  • Technical leadership experience
  • Knowledge of H3C router and Juniper router a plus
TWO95 International logo

About TWO95 International

Sourced by ZipRecruiter

At TWO95 International, we believe it is imperative that a hiring company is assured of procuring the right candidate to fill a job requirement. We have an extensive local and International network, and a fully digitalized sourcing approach that allows us to find a candidate best suited for the job. Furthermore, we strive to secure well matched opportunities that align with the personal and career aspirations of our candidates.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Cherry Hill, NJ, US

Year founded

2009

Social media

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