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Technical Support Engineer Remote Jobs in Reston, VA

ICF

Senior Cloud Engineer - Remote

Reston, VA · Remote

$58 - $77.50/hr

Support release planning, change management, technical documentation, implementation plans ... engineering in complex enterprise environments. * One active cloud, enterprise architecture ...

KEYENCE

Field Application Engineer

Vienna, VA · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Knexus

AI Software Engineer (Remote)

Vienna, VA · Remote

... Engineer with 6-8 years of experience to join our AI applications team. This is a fully remote ... Technical Familiarity : Familiarity with technologies such as Docker, Node, and REST APIs is a ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Quecon Inc.

Field Support Engineer

Washington, DC · Remote

Quecon, Inc. is currently seeking Field Technicians/Engineers to support the Federal Aviation ... Provide technical assistance in performing voice-grade, data-comm, digital and IP ...

First American

Sales Engineer (Remote)

Washington, DC · Remote

$85K - $113K/yr

What We Do The Sales Engineer represents and supports company products across various market segments, including First American Trust, providing technical expertise and guidance to the sales team ...

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Technical Support Engineer Remote information

See Reston, VA salary details

$39K

$82.2K

$124.3K

How much do technical support engineer remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for technical support engineer remote in Reston, VA is $82,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $102,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Reston, VA? For Technical Support Engineer Remote jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Reston, VA look for? The top searched job categories for Technical Support Engineer Remote jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Support Engineer Remote jobs? Cities near Reston, VA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Reston, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $82,222 per year, or $39.5 per hour.
Senior Cloud Engineer - Remote

Senior Cloud Engineer - Remote

ICF International, Inc.

Reston, VA • On-site, Remote

$58 - $77.50/hr

Full-time

Re-posted 27 days ago

Job description

This role is contingent upon a contract award.
ICF is seeking an experienced Cloud Architect to provide senior technical leadership across enterprise architecture, platform integration, application modernization, product delivery, and sustainment for a complex federal technology services program. This role will guide solution design and delivery across modern SaaS, cloud, automation, integration, DevSecOps, and product engineering environments.
The ideal candidate has demonstrated experience leading enterprise architecture and product delivery in regulated federal environments, with strong technical credibility across cloud platforms, SaaS ecosystems, secure integrations, automation, application modernization, and delivery governance. This role requires the ability to translate business and mission needs into scalable, secure, supportable technical solutions while coordinating across engineering, cybersecurity, data, service operations, and client stakeholder groups.
Job Location: This position is remote within the United States.
Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections.
What You'll Be Doing
  • Lead enterprise architecture, platform integration, product engineering, and application modernization activities across a complex federal technology environment.
  • Establish and maintain technical architecture standards, reference patterns, integration approaches, and governance guardrails for SaaS, cloud, platform, and application capabilities.
  • Guide solution design across cloud service providers, SaaS platforms, enterprise productivity tools, low-code platforms, APIs, workflow automation, data integrations, and secure access patterns.
  • Lead architectural design reviews and technical decision forums to ensure proposed solutions are secure, scalable, supportable, and aligned with modernization objectives.
  • Define and govern integration patterns using APIs, SDKs, webhooks, event streams, serverless functions, workflows, CI/CD pipelines, and automation tools.
  • Support implementation of infrastructure-as-code, policy-as-code, configuration-as-code, DNS-as-code, and other repeatable automation practices.
  • Guide product development, delivery, and sustainment teams through requirements definition, solution design, backlog refinement, development, testing, deployment, monitoring, and continuous improvement.
  • Partner with cybersecurity teams to ensure Zero Trust principles, access controls, logging, monitoring, encryption, vulnerability remediation, and compliance requirements are incorporated into solution design and delivery.
  • Coordinate with data teams to ensure applications, integrations, and platforms support governed data access, data quality, analytics, reporting, and AI-enabled capabilities.
  • Provide technical leadership for platform rationalization, application lifecycle planning, performance optimization, technical debt reduction, and automation opportunities.
  • Support release planning, change management, technical documentation, implementation plans, architecture diagrams, runbooks, and knowledge transfer materials.
  • Translate complex technical issues into clear recommendations for client stakeholders, program leadership, product teams, and delivery partners.

What You Must Have
  • Bachelor's degree
  • U.S. Citizenship required due to federal contract requirements.
  • Must be able to obtain and maintain a Federal Public Trust clearance.
  • 15+ years of experience leading enterprise architecture, systems integration, platform engineering, application modernization, or product engineering in complex enterprise environments.
  • One active cloud, enterprise architecture, security, or IT service management certification, such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Professional Cloud Architect, TOGAF, CISSP, Security+, ITIL Foundation, or equivalent.

What We Would Like You To Have:
  • 8+ years of experience designing and governing cloud, SaaS, PaaS, or enterprise platform solutions across multi-team delivery environments.
  • 5+ years of experience supporting federal technology programs or regulated enterprise environments with formal security, compliance, or authorization requirements.
  • 5+ years of experience leading technical design for application modernization, platform integration, product development, API integration, workflow automation, or DevSecOps delivery.
  • 5+ years of experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
  • 5+ years of experience with DevSecOps practices, including CI/CD pipelines, version control, automated testing, release management, and environment promotion.
  • 3+ years of experience implementing or governing infrastructure-as-code, policy-as-code, configuration-as-code, or similar automation approaches.
  • 3+ years of experience with enterprise SaaS or collaboration platforms such as Microsoft 365, Google Workspace, SharePoint, Teams, Slack, GitHub, ServiceNow, Salesforce, Adobe, DocuSign, or similar platforms.
  • 3+ years of experience leading architecture reviews, technical governance boards, engineering standards development, or solution design approvals.
  • Experience supporting HHS, NIH, FDA, CMS, CDC, or other health-focused federal environments.
  • Experience designing SaaS-first or cloud-first enterprise architectures with limited use of custom infrastructure.
  • Experience with Zero Trust architecture, identity-aware access, conditional access, TIC 3.0, NIST 800-53, CIS benchmarks, FISMA, or FedRAMP-aligned environments.
  • Experience with Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Dataverse, ALM, environment strategy, and governance.
  • Experience with enterprise identity, endpoint management, collaboration platforms, networking, secure access, and platform operations.
  • Experience with product management, Agile delivery, backlog governance, release planning, sprint execution, and user-centered product delivery.
  • Experience developing architecture diagrams, technical standards, implementation roadmaps, platform governance models, and modernization playbooks.
  • Additional cloud, security, Agile, ITIL, DevSecOps, Microsoft, AWS, Google Cloud, or enterprise architecture certification.

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$144,381.00 - $245,448.00
Nationwide Remote Office (US99)

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