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Technical Support Engineer Jobs in Reston, VA (NOW HIRING)

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Axon

Technical Support Engineer II

Sterling, VA

Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve ...

Axon

Technical Support Engineer II

Sterling, VA · On-site

Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve ...

ATG

Technical Support Analyst

Arlington, VA · On-site

Technical Support Engineer Location: Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Engineer will be required to handle internal and external customer ...

JS Consulting

Support Engineer

Tysons Corner, VA · On-site

Job Title- Support Engineer Project Location - Rockville, MD or Tysons Corner, VA - Hybrid Duration ... You will perform deep technical troubleshooting, analyze logs across our cloud infrastructure ...

Content Guru

Support Engineer

Reston, VA · On-site

What we are looking for Were seeking a proactive and motivated Support Engineer with strong technical and communication skills. Youll take ownership of customer incidents and service requests from ...

CACI bv

Technical Support

Manassas, VA · On-site

... Engineers, Digital Signal Processing, Field Service Reps) to address technical issues and support project goals • Provide periodic reports and metrics following an established schedule and by ...

New

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

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Technical Support Engineer information

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$39K

$82.2K

$124.3K

How much do technical support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for technical support engineer in Reston, VA is $82,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $102,500.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Reston, VA? The most popular types of Technical Support Engineer jobs in Reston, VA are:
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What job categories do people searching Technical Support Engineer jobs in Reston, VA look for? The top searched job categories for Technical Support Engineer jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Support Engineer jobs? Cities near Reston, VA with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Reston, VA as of May 2026, with employment types broken down into 77% Full Time, 8% Part Time, 2% Temporary, and 13% Contract. Highlights an 43% Physical, 14% Hybrid, and 43% Remote job distribution, with an average salary of $82,222 per year, or $39.5 per hour.

Technical Support Engineer

TD SYNNEX

Reston, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

TD SYNNEX rating

7.7

Company rating: 7.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

77th of 203 rated it services

Job description

This is an ON-SITE position at our Reston, VA office.
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and resolution times and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge.
Responsibilities
  • Provide technical support for assigned complex system-level software products including prioritization, analysis, and resolution of issues requiring evaluation of diverse factors.
  • Effectively manage customer escalations related to complex problems in Apptium software products to ensure high customer satisfaction.
  • Independently define and drive analysis and research of complex technical issues; involve appropriate resources while maintaining consistent and timely customer communication.
  • Perform root cause analysis using diagnostics such as product logs, source code, network logs, server utilization, and database reports to provide solutions for issues related to purchase and activation, billing discrepancies, and lifecycle management.
  • Validate product bug fixes to ensure regression-free solutions and proper functionality.
  • Develop and maintain troubleshooting plans documenting environment details, problem descriptions, analysis, next steps, and solutions in the Service Request Tracking System.
  • Develop and maintain specialized test environments to reproduce and verify issues.
  • Collaborate with R&D and internal stakeholders during product issue resolution.
  • Define and report product supportability and readiness throughout the product lifecycle.
  • Assist in scheduling team resources, identify improvement opportunities, provide after-hours coverage as needed, and lead training for new products or releases.
  • Demonstrate initiative in acquiring expertise across platforms and technologies by installing, testing, and using Apptium software and attending training sessions.

Qualifications and Required Skills
  • Bachelor's degree or higher in Computer Science, Computer Engineering, or equivalent professional experience.
  • 1-3 years of relevant experience preferred.
  • Strong coding experience preferably in Java or GoLang; knowledge of SQL and relational databases; experience with diverse operating systems with Linux preferred.
  • Knowledge of cloud infrastructure including AWS, GCP, or Azure.
  • Experience using JIRA or equivalent ticketing tools, Confluence or similar documentation systems, logs, and server monitoring tools.
  • Strong communication skills.
  • Aptitude for complex technical problem solving.

What's In It For You?
  • Competitive salary and compensation.
  • Annual bonus based on personal performance.
  • Medical, dental, and vision insurance.
  • Retirement plan.
  • 3 weeks of paid time off every year.
  • Unlimited sick time.
  • Paid holidays.
  • Fun Fit Fridays and wellness initiatives.
  • Collaborative work environment.
  • Employee referral program.

Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. Apptium participates in the E-Verify program.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

#DNS-Apptium
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company

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