The Technical Support Engineer is responsible for providing first line phone support for complex IT based systems and ensuring customer issues are resolved efficiently. Responsibilities : • ...
The Technical Support Engineer is responsible for providing first line phone support for complex IT based systems and ensuring customer issues are resolved efficiently. Responsibilities : • ...
This is a technical support role assisting internal and external customers. Execute and understand IT based technology as it pertains to the deployment, security, and connectivity of our current and ...
This is a technical support role assisting internal and external customers. Execute and understand IT based technology as it pertains to the deployment, security, and connectivity of our current and ...
This is a technical support role assisting internal and external customers. Execute and understand IT based technology as it pertains to the deployment, security, and connectivity of our current and ...
This is a technical support role assisting internal and external customers. Execute and understand IT based technology as it pertains to the deployment, security, and connectivity of our current and ...
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The Application Support Engineer provides technical support, develops proactive solutions, and collaborates with internal teams and external vendors to resolve issues efficiently. This position also ...
The Application Support Engineer provides technical support, develops proactive solutions, and collaborates with internal teams and external vendors to resolve issues efficiently. This position also ...
The Application Support Engineer provides technical support, develops proactive solutions, and collaborates with internal teams and external vendors to resolve issues efficiently. This position also ...
They are seeking an Application Support Engineer to implement, support, administer, and maintain enterprise software applications, ensuring system stability and performance while providing technical ...
They are seeking an Application Support Engineer to implement, support, administer, and maintain enterprise software applications, ensuring system stability and performance while providing technical ...
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The Product Support Engineer (PSE) provides technical support for the product portfolio of in-service products, that may include pressurized cylinders, consumer products/appliances, HVAC components ...
The Product Support Engineer (PSE) provides technical support for the product portfolio of in-service products, that may include pressurized cylinders, consumer products/appliances, HVAC components ...
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Quick apply
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The Product Support Engineer (PSE) provides technical support, ensures regulatory compliance, and serves as the design authority for the product portfolio of in-service products, that may include ...
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Technical support includes participation in construction planning and design, interpretation of ... Project Execution: Ensure project engineering activities comply with company and contract ...
Technical Support Engineer information
See salary details
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
How much do technical support engineer jobs pay per year?
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Full-time
Posted 26 days ago
Job description
ADB SAFEGATE is focused on powering innovation and operational excellence across the organization. The Technical Support Engineer is responsible for providing first line phone support for complex IT based systems and ensuring customer issues are resolved efficiently.
Responsibilities:
• Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving problems
• Producing detailed diagnose and system performance report
• On a rotational basis, providing 24 hour, 7 days a week emergency telephone support.
• Providing follow through to customers to ensure issues get resolved.
• Providing answers to customers by identifying problems, researching answers and guiding customers through corrective actions.
• Supporting system engineering on both in house customer validation testing
• Performing technical training internally or for customers
• Travels 40% to 60% of the time.
Qualifications:
Required:
• Associates’ Degree in Computer Science, Information Technology, Electrical Technology (ET) or Associate in Computer Engineering Technology (EET), equivalent degree, or equivalent experience.
• Minimum of 12 months+ experience working in a Service Desk/Inbound Call Center environment
• Sound understanding of customer support, operations, and processes
• Experience in supporting and maintaining complex software applications
• Proven analytical and problem-solving abilities.
Preferred:
• Preferred knowledge of programming languages such as Java, C and Python
• Fluent Spanish (oral and written communication skills) desired.
Company:
ADB SAFEGATE is a provider of solutions that boost efficiency, improve safety, raise environmental sustainability. Founded in 1947, the company is headquartered in Zaventem, BEL, with a team of 1001-5000 employees. The company is currently Late Stage.