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Technical Support Engineer Jobs in Columbus, OH (NOW HIRING)

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

DPDHL

Sr Application Support Engineer

Westerville, OH · Hybrid

Analyzes and provides technical support for moderate to complex application support issues. * Works with software vendors and developers to resolve highly complex application issues. * Performs ...

DHL

Sr Application Support Engineer

Westerville, OH · On-site

Analyzes and provides technical support for moderate to complex application support issues. * Works with software vendors and developers to resolve highly complex application issues. * Performs ...

Kinetics Noise Control

Sales Engineer

Dublin, OH · On-site

$60K - $68K/yr

Director of Sales, Building Acoustics Job Summary The Sales Support Engineer provides marketing, technical, and commercial support to the nationwide sales organization, with a focus on Building ...

GDH

Provisioning Support Engineer - VDI

Columbus, OH

$34.86 - $36.98/hr

Role Summary Seeking a detail-oriented Provisioning Support Engineer with a focus on employee ... The role demands a service-oriented mindset, strong technical expertise, and the ability to work in ...

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Technical Support Engineer information

See Columbus, OH salary details

$36.2K

$76.3K

$115.4K

How much do technical support engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for technical support engineer in Columbus, OH is $76,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Power Management Technical Support Engineer

Power Management Technical Support Engineer

Vertiv Group Corp.

Westerville, OH • On-site

Full-time

Posted 14 days ago

Vertiv rating

6.9

Company rating: 6.9 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

306th of 418 rated machine equipment manufacturers

Job description

Job Description
Position Summary
The Power Management Engineer II provides advanced technical support for Vertiv power systems to domestic and international customers, Customer Engineers, and field personnel. This role serves as the primary escalation point for Technical Support Engineer I team members and acts as a critical interface between field operations, engineering, customers, and logistics to drive timely resolution of complex technical issues.
This position emphasizes independent troubleshooting, advanced root cause analysis, technical documentation, process improvement, and mentoring, while delivering professional customer support with moderate supervision in a fast-paced, high-profile environment.
Product Scope
  • Single-phase and three-phase UPS systems
  • Advanced VRLA, VLA, and Lithium-ion battery systems
  • DC power systems
  • Busbar and switchgear products
  • Rack Solutions Equipment
  • Foundational power distribution and critical infrastructure applications

Key Responsibilities
  • Provide advanced technical support for domestic and international customers and Customer Engineers
  • Serve as the escalation point for Technical Support Engineer I issues
  • Identify, analyze, and resolve complex UPS system, battery, firmware, and application issues
  • Independently perform root cause analysis on down-unit events using Uptime Tracker, field data, and service history
  • Create, update, and manage cases in Oracle Engagement Cloud
  • Manage cases and technical solutions in accordance with established call center workflows and escalation procedures
  • Perform on-site visits to support critical, escalated, or high-visibility customer issues
  • Support detailed root cause investigations and formal customer-facing reports
  • Review and process escalated warranty claims
  • Develop, review, and maintain technical documentation, troubleshooting guides, and internal knowledgebase content (TKO)
  • Support logistics with advanced parts research, alternate component identification, and spare parts validation
  • Mentor, coach, and provide technical guidance to Technical Support Engineer I team members
  • Participate in continuous improvement, Lean, Six Sigma, and operational excellence initiatives
  • Attend advanced product, firmware, and self-development training
  • Maintain company-issued equipment including laptops, test tools, and communication devices
  • Adhere to and model Vertiv safety standards and compliance expectations
  • Complete timecards, service documentation, expense reports, and required reports accurately and on time
  • Perform other duties as assigned

Autonomy & Decision-Making
  • Operates from documented procedures, technical standards, and established best practices
  • Independently resolves non-routine and escalated technical issues
  • Makes sound technical decisions with minimal supervision
  • Escalates safety, design, systemic, or recurring product concerns appropriately

Qualifications
  • Associate or bachelor's degree in electrical/electronic engineering, or equivalent experience preferred
  • 3-5 years of experience in power systems, UPS, battery systems, or critical infrastructure support
  • Military technical training may substitute for formal education
  • Demonstrated ability in advanced electrical troubleshooting and root cause analysis
  • Field service or advanced technical support experience preferred
  • Strong knowledge of UPS systems, battery technologies, and critical power infrastructure
  • Advanced electrical circuit understanding and troubleshooting skills
  • Strong customer service communication and interaction skills
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Ability to work independently with minimal supervision
  • Ability to mentor and guide junior technical team members
  • Positive attitude and flexibility in a rapidly changing environment
  • Proficient PC skills including Microsoft Office, Oracle systems, and web-based technologies

Physical & Environmental Requirements
  • Ability to occasionally lift up to 50 lbs

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Working Conditions & Travel
  • Reactive, fast-paced, and high-profile environment
  • Participation in after-hours on-call rotation
  • Domestic and international travel as required
  • Flexible schedule including weekends, evenings, and holidays

About the Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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