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Technical Support Engineer Jobs in Florida (NOW HIRING)

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Metrc, LLC

Technical Support Engineer

Lakeland, FL · On-site

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES · 2-4 years of experience in technical support, software engineering, application support, or a similar hands-on technical role. · Experience working ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software Support Specialist, where the position's main requirements include installing, training, and providing ...

Tranzeal, Inc.

Technical Support

Orlando, FL · On-site

Position Overview: · We are looking for an experienced Support Engineer with a passion for excellence. · The Technical Support Engineer will be responsible for managing and resolving challenging ...

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Technical Support Engineer information

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$28K

$59.1K

$89.3K

How much do technical support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for technical support engineer in Florida is $59,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $73,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,060 per year, or $28.4 per hour.

Technical Support Engineer

Christie

Orlando, FL

Other

Posted 13 days ago

Job description

Job Overview

The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff. The TSE is responsible for helping ensure the reliable performance of lighting equipment across Christie Lites' global rental fleet by delivering timely technical support, troubleshooting assistance, and technical guidance.

Based at the Christie Lites Central Distribution Office, the ideal candidate for this role will possess a strong understanding of the entertainment lighting industry, demonstrate a sense of urgency when responding to time-critical issues, and take a proactive, methodical approach to troubleshooting and problem-solving. A genuine passion for technical challenges and delivering exceptional customer support is essential in this role.

Key Responsibilities

  • Responding to calls from customers on-site to address and resolve their show-related needs.
  • Working closely with Christie Lites Reps and Project Managers to resolve show-critical technical issues and provide technical guidance and information.
  • Support internal repair technicians and operations technicians by assisting with diagnostics, troubleshooting procedures, and repair enquiries.
  • Test, evaluate, and validate firmware updates across Christie Lites rental equipment.
  • Test and verify ONYX show files on Christie Lites Original Rental Product Line (ORPL) equipment to ensure compatibility, functionality, and operational reliability.
  • Collaborate with manufacturers to investigate technical issues, obtain repair documentation, process Return Merchandise Authorisations (RMAs), and identify advanced testing or repair procedures.
  • Research and source parts information for Christie Lites equipment, providing repair technicians with accurate component details to support efficient diagnosis and repair.
  • Work alongside fellow Technical Support Engineers to investigate recurring equipment issues, share technical knowledge, and improve troubleshooting processes.

Requirements

Essential

  • Previous experience working as a repair technician or in a hands-on technical support role involving entertainment lighting or related equipment.
  • Strong understanding of professional lighting equipment.
  • Excellent troubleshooting and analytical skills with the ability to diagnose complex technical issues methodically.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to customers and technicians.
  • Strong customer service skills and the ability to remain calm and professional when handling high-pressure, time-critical situations.
  • Willingness to provide technical support outside standard working hours when required.
  • Working knowledge of leading lighting manufacturers, including Martin, ACME, grandMA (etc.)
  • Knowledge of Network devices and setups and troubleshooting techniques.
  • Strong IT skills and confidence using software applications relevant to lighting control, diagnostics, and technical documentation.
  • Excellent teamwork, collaboration, and organizational skills.
  • A genuine passion for entertainment lighting technology.
    Desirable
  • Previous experience diagnosing, servicing, and repairing moving light fixtures.
  • Familiarity with lighting control systems, DMX, RDM, Art-Net, sACN, and related protocols.
  • Understanding of electrical systems, power distribution, and equipment configuration.
  • Experience with ONYX lighting control software.
  • Knowledge of firmware management, product validation, and equipment testing procedures.
  • Familiarity with Christie Lites Original Rental Product Line (ORPL) equipment and rental operations.

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