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Technical Support Engineer Jobs in Florida (NOW HIRING)

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Kaseya

Technical Support Engineer

Orlando, FL · On-site

The Technical Support Engineer - L1 will enhance the global support team by providing exceptional customer service and technical support to Kaseya customers, ensuring satisfaction and operational ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software Support Specialist, where the position's main requirements include installing, training, and providing ...

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Technical Support Engineer information

See Florida salary details

$28K

$59.1K

$89.3K

How much do technical support engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical support engineer in Florida is $59,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $73,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
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What are popular job titles related to Technical Support Engineer jobs in FL? For Technical Support Engineer jobs in FL, the most frequently searched job titles are:
Technical Support Engineer jobs near you

Technical Support Engineer

Kaseya Careers

Orlando, FL • On-site

Other

Posted 16 days ago

Job description

Job Description 
To enhance our global support team, we are hiring a Technical Support Engineer - L1 with strong and proven customer service experience in the IT market to be based in our Orlando, FL office.  
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. 
Required Skills 
    Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V. 
    Experience with BIOS/UEFI troubleshooting and system boot diagnostics.  
    Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. 
    Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).  
    Windows server and workstation hardware troubleshooting.  
    Windows Server Core management & Administration skills (roles and features, disk management).  
    Active Directory permissions (ACLs) & Group Policy. 
    Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. 
    Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies 
    Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands. 
    Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). 
    Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss. 
    Excellent written and verbal communication skills. 
Preferred 
Industry-accepted certifications or equivalent work experience in one or more of the following areas: 
1.    CompTIA A+ 
2.    CompTIA Network+ 
3.    CompTIA Server+ 
4.    CompTIA Security+  
5.    Microsoft Certified Azure Administrator  
6.    Red Hat Linux  
7.    VMware VCP  
8.    AWS Certified Solutions Architect 

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