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Tier 3 Tech Support Jobs in Florida (NOW HIRING)

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · On-site

$28.85 - $31.25/hr

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

New

Atos

Tier 3 Load Balancer Engineer

Celebration, FL

The Tier 3 GSOC Engineer is the top-level support tier in the GSOC for a complex global network. Focus area of this position is primarily on Load Balancer technologies; but, the candidate is expected ...

Zones

Tier 1 Onsite IT Support Technician

Tampa, FL

$35/hr

Term: 3+ Months Location: Tampa, FL Pay: $35.00 per hour, commensurate with experience Hours: Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end ...

Zones LLC.

Tier 1 Onsite IT Support Technician

Tampa, FL · On-site

$35 - $37/wk

Term: 3+ Months Location: Tampa, FL Pay: $35.00 per hour, commensurate with experience Hours: Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end ...

Zones LLC.

Tier 1 Onsite IT Support Technician

Tampa, FL · On-site

$35/hr

Term: 3+ Months Location: Tampa, FL Pay: $35.00 per hour, commensurate with experience Hours: Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end ...

Pivotal

Customer Support Representative (Tier 3)

Miami, FL · On-site

$16.25 - $20.75/hr

Mobility is one of the most highly-valued areas of modern technology investments. This is the right ... support or success role, with at least 2 years in a senior/escalation-tier role. Preferred ...

Leidos

Tier III Senior Network Engineer

Tampa, FL · On-site

$98K - $134K/yr

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... technologies; developing and recommending functional design solutions to meet stakeholder ...

Leidos

Tier III Senior Network Engineer

Tampa, FL · On-site

$73K - $132K/yr

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... technologies; developing and recommending functional design solutions to meet stakeholder ...

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Tier 3 Tech Support information

What is Tier 1, Tier 2, and Tier 3 support?

In tech support roles like Tier 3 Tech Support, support levels are structured to handle different issues: Tier 1 provides basic customer assistance and troubleshooting, Tier 2 handles more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting, often by specialists or engineers. Support staff typically escalate issues between tiers based on complexity and expertise required, with Tier 3 often resolving the most difficult problems using specialized tools and knowledge.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What are popular job titles related to Tier 3 Tech Support jobs in Florida?

For Tier 3 Tech Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Tier 3 Tech Support jobs in Florida look for?

The top searched job categories for Tier 3 Tech Support jobs in Florida are:

Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in Florida as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution.

Tier 3 IT Support Technician

RCG Inc

Saint Petersburg, FL • On-site

$28.85 - $31.25/hr

Full-time

Re-posted 11 days ago

Job description

Location: St. Petersburg, FL - Full-Time, on-site
Hourly Range: $28.85 - $31.25/hour
Who We Are
RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.
We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs.
Please note: Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.
The Opportunity
This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff.
You will work alongside two other Tier 3 technicians and three Tier 2 technicians, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.
What You'll Do
Lead Software Testing, Approval & Deployment
  • Design, develop, and maintain a centralized software repository for internal users and IT staff.
  • Package and deploy applications in hybrid local/cloud environments.
  • Ensure software compatibility, license compliance, and cross-platform functionality.
  • Provide administrative support for cloud-based tools such as Google Workspace.
  • Support users with software installation, operation, and updates.

Mobile Device Management
  • Serve as the primary mobile device manager for approximately 54 devices.
  • Oversee provisioning, lifecycle management, security, and technical support.
  • Ensure compliance with organizational mobile device policies.

Tier 3 Service Desk Support
  • Provide advanced IT support and resolve escalated technical issues.
  • Troubleshoot complex hardware and software issues; conduct root cause analysis.
  • Perform system imaging, endpoint patching, and mobile device troubleshooting.
  • Develop and maintain SOPs; lead small-scale technical projects.
  • Support Windows workstation environments and act as a technical escalation point.

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 4 years of hands-on experience with software testing and validation.
  • Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
  • Proficiency in software packaging, deployment, and license management.
  • Experience with cloud-based enterprise solutions (e.g., Google Workspace).
  • In-depth knowledge of Windows OS, system imaging, and endpoint management.
  • Experience supporting and managing organizational mobile devices.
  • Excellent troubleshooting, documentation, and communication skills.
  • Ability to manage multiple priorities while following established procedures.
  • Strong verbal and written communication skills in English.
  • Ability to work independently and maintain confidentiality and security protocols.

Preferred
  • Experience in a federal or multi-site IT environment.
  • Familiarity with hybrid cloud infrastructure and service management tools.
  • Prior experience supporting government agency end users.

Work Environment
  • Full-time, office-first role based in St. Petersburg, FL.
  • Hybrid schedule may be approved after probationary period, pending performance and client approval.
  • Occasional local travel may be required.

Physical Demands
  • Must be able to lift up to 75 lbs on occasion.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer
RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.

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