ZipRecruiter

Log In

1

Tier 1 Tech Support Jobs in Florida (NOW HIRING)

Zones

Tier 1 Onsite IT Support Technician

Tampa, FL

$35/hr

Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for ...

Zones LLC.

Tier 1 Onsite IT Support Technician

Tampa, FL · On-site

$35 - $37/wk

Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Job Type Temporary Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to being ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Looking to grow your IT support career in a high-impact, fast-moving environment? Join a ...

Prime Vacations

IT SUPPORT SPECIALIST

Bradenton, FL · On-site

Tier 1 & 2 enduser support. Serves as the first point of contact for IT support requests across assigned OpCos via ZenDesk -- troubleshooting hardware, software, M365 applications, account access ...

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Technician to provide technical ... The role involves collaborating with Tier 1 support staff and other IT teams to ensure effective ...

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Support professional responsible ... The role involves collaboration with Tier 1 support and other IT teams to ensure effective incident ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical ... Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical ... Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

next page

Showing results 1-20

All JobsTier 1 Tech Support JobsTier 1 Tech Support Jobs in Florida

Tier 1 Tech Support information

What are common challenges Tier 1 Tech Support professionals face, and how can they manage them?

Tier 1 Tech Support professionals often encounter high call volumes and repetitive issues, which can be challenging to manage while maintaining quality customer service. Additionally, they must quickly assess and resolve basic technical problems or escalate more complex cases to higher support tiers. Effective communication skills, patience, and familiarity with troubleshooting procedures are key to managing these challenges. Utilizing knowledge bases and collaborating closely with other support team members can also help streamline issue resolution and enhance customer satisfaction.

What is the difference between Tier 1 Tech Support vs Help Desk Technician?

AspectTier 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, corporate ITIT departments, managed service providers
Search & Comparison IntentEntry-level support roles, troubleshootingTechnical support, customer service in IT

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. While Tier 1 Tech Support typically handles initial contact and simple issues, Help Desk Technicians may also escalate complex problems. Both are essential entry points in IT support teams, with overlapping skills and work environments.

What are the roles and responsibilities of a Tier 1 Tech Support?

Tier 1 Tech Support professionals are the first line of assistance for customers experiencing technical issues. Their primary responsibilities include answering customer inquiries, troubleshooting basic technical problems, and escalating more complex issues to higher-level support teams. They typically handle tasks such as password resets, software installations, and general hardware or software troubleshooting. Communication and problem-solving skills are essential for this role, as they interact directly with users to resolve issues quickly and efficiently.

What skills and qualifications are needed to thrive as a Tier 1 Tech Support?

To thrive as a Tier 1 Tech Support specialist, you need a basic understanding of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is commonly required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users effectively. These skills ensure prompt, accurate resolutions and positive customer experiences in a fast-paced technical support environment.
What are popular job titles related to Tier 1 Tech Support jobs in Florida? For Tier 1 Tech Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Tier 1 Tech Support jobs in Florida look for? The top searched job categories for Tier 1 Tech Support jobs in Florida are:
What cities in Florida are hiring for Tier 1 Tech Support jobs? Cities in Florida with the most Tier 1 Tech Support job openings:
Tier 1 Tech Support jobs near you
Infographic showing various Tier 1 Tech Support job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Tier 1 Onsite IT Support Technician

Zones

Tampa, FL

$35/hr

Full-time

Medical

Re-posted 16 hours ago

Zones LLC rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

61st of 223 rated it services

Job description

Description

 
Company Overview:
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
Position Overview:
 
Term: 3+ Months 
Location: Tampa, FL  
Pay: $35.00 per hour, commensurate with experience 
Hours: Monday through Friday 8am – 5pm 
 
The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for delivering first-level IT support, maintaining workplace technology, and ensuring seamless user experience across all supported services. The technician operates during standard business hours and serves as the primary point of contact for onsite IT needs.
 
What you will do as the Tier 1 Onsite IT Support Technician: 
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
Onsite IT Support & Incident Management
  • Serve as the first point of contact for all onsite IT incidents and service requests
  • Troubleshoot and resolve hardware, software, and connectivity issues for end users
  • Log, track, and update incidents and requests in the ITSM tool in accordance with SLA requirements
  • Perform initial diagnosis and escalate complex issues to Tier 2 or specialized teams as needed
  • Provide deskside support for laptops, desktops, mobile devices, and peripherals
  • Ensure timely resolution and high-quality user communication throughout the ticket lifecycle
Office Technology & AV / Meeting Room Management
  • Make sure AV/ Meeting room is clean and ready for use.
  • Assist users with meeting start-up issues and real-time troubleshooting
  • Coordinate with vendors for advanced AV support when required
 IT Asset Lifecycle Management
  • Support the full lifecycle of IT assets including procurement coordination, imaging, deployment, tracking, and retirement
  • Perform device provisioning (e.g., laptops, desktops, mobile devices) including builds, configuration, and user setup
  • Maintain accurate asset records in asset management systems
  • Handle hardware refresh activities and warranty-related processes
  • Ensure proper handling, storage, and disposal of IT equipment in line with policy
Local Technology Change Support
  • Assist with onsite execution of IT changes, upgrades, and deployments
  • Support activities such as system rollouts, patching, relocations, and office moves
  • Coordinate with central IT teams to implement standard changes at the local site
  • Validate post-change functionality and user readiness
What you will bring to the team: 
Required Skills & Qualifications
  • 1–3 years of experience in IT support, help desk, or deskside support role
  • Strong troubleshooting skills across Windows OS, Microsoft 365, and common enterprise applications
  • Basic knowledge of networking concepts (Wi-Fi, VPN, IP connectivity)
  • Familiarity with ITSM tools (ServiceNow or similar)
  • Experience supporting AV and meeting room technologies is preferred
  • Understanding of IT asset management practices
Soft Skills
  • Strong customer service and interpersonal skills
  • Excellent communication (both technical and non-technical)
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Proactive, dependable, and detail-oriented
  • Team-oriented with the ability to collaborate across IT functions
Preferred Certifications (Optional)
  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation
#LI-TB1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. 
 

What Zones LLC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply