ZipRecruiter

Log In

1

Tier 1 Tech Support Jobs in Florida (NOW HIRING)

Iron Grid Networks

Be Seen First

On-Site IT Support Technician - Tier 1

Jacksonville, FL · On-site

$35K - $48K/yr

On-Site IT Support Technician - Tier 1 Location: Centurion, 5912 New Kings Road, Jacksonville, FL 32209 Position Type: Full-Time, On-Site About the Role: Iron Grid Networks is a Managed Service ...

New

Zones LLC.

Tier 1 Onsite IT Support Technician

Tampa, FL · On-site

$35 - $37/wk

Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Job Type Temporary Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to being ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Looking to grow your IT support career in a high-impact, fast-moving environment? Join a ...

Prime Vacations

IT SUPPORT SPECIALIST

Bradenton, FL · On-site

Tier 1 & 2 enduser support. Serves as the first point of contact for IT support requests across assigned OpCos via ZenDesk -- troubleshooting hardware, software, M365 applications, account access ...

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Technician to provide technical ... The role involves collaborating with Tier 1 support staff and other IT teams to ensure effective ...

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Support professional responsible ... The role involves collaboration with Tier 1 support and other IT teams to ensure effective incident ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical ... Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network ...

UMI Stone/Opustone

IT Support Technician

Naples, FL

$20 - $27.50/hr

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical ... Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network ...

TGI Office Automation, Inc.

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

next page

Showing results 1-20

All JobsTier 1 Tech Support JobsTier 1 Tech Support Jobs in Florida

Tier 1 Tech Support information

What are the roles and responsibilities of a Tier 1 Tech Support?

Tier 1 Tech Support professionals are the first line of assistance for customers experiencing technical issues. Their primary responsibilities include answering customer inquiries, troubleshooting basic technical problems, and escalating more complex issues to higher-level support teams. They typically handle tasks such as password resets, software installations, and general hardware or software troubleshooting. Communication and problem-solving skills are essential for this role, as they interact directly with users to resolve issues quickly and efficiently.

What skills and qualifications are needed to thrive as a Tier 1 Tech Support?

To thrive as a Tier 1 Tech Support specialist, you need a basic understanding of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is commonly required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users effectively. These skills ensure prompt, accurate resolutions and positive customer experiences in a fast-paced technical support environment.

What are common challenges Tier 1 Tech Support professionals face, and how can they manage them?

Tier 1 Tech Support professionals often encounter high call volumes and repetitive issues, which can be challenging to manage while maintaining quality customer service. Additionally, they must quickly assess and resolve basic technical problems or escalate more complex cases to higher support tiers. Effective communication skills, patience, and familiarity with troubleshooting procedures are key to managing these challenges. Utilizing knowledge bases and collaborating closely with other support team members can also help streamline issue resolution and enhance customer satisfaction.

What is the difference between Tier 1 Tech Support vs Help Desk Technician?

AspectTier 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, corporate ITIT departments, managed service providers
Search & Comparison IntentEntry-level support roles, troubleshootingTechnical support, customer service in IT

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. While Tier 1 Tech Support typically handles initial contact and simple issues, Help Desk Technicians may also escalate complex problems. Both are essential entry points in IT support teams, with overlapping skills and work environments.

What is level 1 tech support?

Level 1 tech support is the entry-level position responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. Support technicians in this role typically use remote tools and follow scripted procedures, often working in call centers or help desks, and may require basic certifications like CompTIA A+.

What are popular job titles related to Tier 1 Tech Support jobs in Florida?

For Tier 1 Tech Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Tier 1 Tech Support jobs in Florida look for?

The top searched job categories for Tier 1 Tech Support jobs in Florida are:

What cities in Florida are hiring for Tier 1 Tech Support jobs?

Cities in Florida with the most Tier 1 Tech Support job openings:

Tier 1 Tech Support jobs near you
Infographic showing various Tier 1 Tech Support job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

On-Site IT Support Technician - Tier 1

Iron Grid Networks

Jacksonville, FL • On-site

$35K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

On-Site IT Support Technician – Tier 1

Location: Centurion, 5912 New Kings Road, Jacksonville, FL 32209
Position Type: Full-Time, On-Site


About the Role:


Iron Grid Networks is a Managed Service Provider (MSP) providing IT support and technology services to businesses throughout the Southeast. This position will be employed by Iron Grid Networks and assigned full-time to support one of our clients, Centurion, at its Jacksonville facility.

Centurion operates multiple locations throughout the United States. This role will provide hands-on IT support in Jacksonville while also assisting employees at six additional Centurion locations remotely.


Position Overview:


The technician will serve as the primary on-site IT resource for the Jacksonville facility and provide Tier 1 support for common issues involving computers, printers, software, user accounts, and network connectivity. More complex issues will be escalated to Iron Grid Networks' senior technical staff.


Responsibilities:


  • Provide on-site Tier 1 IT support at the Jacksonville facility.
  • Provide remote technical support to six additional Centurion locations.
  • Troubleshoot desktops, laptops, printers, software, user accounts, and connectivity issues.
  • Assist with computer setup, replacements, onboarding, and offboarding.
  • Perform basic network and hardware troubleshooting.
  • Maintain accurate notes and updates in the ticketing system.
  • Assist remote engineers and network administrators with on-site troubleshooting when needed.
  • Escalate issues requiring Tier 2, Tier 3, or network administration support.
  • Maintain basic IT equipment and inventory documentation.
  • Communicate clearly and professionally with users and Iron Grid Networks staff.


Qualifications:


  • High school diploma or equivalent.
  • Previous help desk, desktop support, or IT support experience preferred.
  • Working knowledge of Microsoft Windows and Office applications.
  • Basic understanding of computer hardware, printers, networking, and Wi-Fi.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to work independently while collaborating with a remote technical team.
  • CompTIA A+, Network+, Microsoft, or similar certifications are a plus but not required.


Work Environment:


This is a full-time, on-site position at Centurion's Jacksonville facility. The technician will be supported by Iron Grid Networks' service desk, network administrators, and senior technical staff and will be expected to recognize when issues should be escalated.

Company Description

Iron Grid Networks is a Georgia-based Managed Services Provider (MSP) delivering dependable, security-focused IT support to small and mid-sized businesses. We specialize in proactive network management, user support, cloud services, and cybersecurity solutions. Our mission is to build strong client relationships through responsive service, clear communication, and technical excellence. We act as a true partner to our clients—solving problems before they start and helping businesses grow with reliable technology.