ZipRecruiter

Log In

1

Tier 1 Tech Support Jobs (NOW HIRING)

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

Dark Wolf Solutions

IT Support - Tier 1

Tampa, FL · Hybrid

$65K - $95K/yr

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to ...

Dark Wolf Solutions

IT Support - Tier 1

Melbourne, FL · Hybrid

$65K - $95K/yr

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to ...

CubX Inc.

IT Support Engineer (Tier 1)

Lakewood, NJ · On-site

$40K - $55K/yr

As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

CubX Inc.

IT Support Engineer (Tier 1)

Lakewood, NJ · On-site

$40K - $55K/yr

As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

next page

Showing results 1-20

All JobsTier 1 Tech Support Jobs

Tier 1 Tech Support information

See salary details

$27K

$43.5K

$66K

How much do tier 1 tech support jobs pay per year?

As of Aug 1, 2026, the average yearly pay for tier 1 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some common challenges Tier 1 Tech Support professionals face, and how can they effectively manage them?

Tier 1 Tech Support professionals often encounter high call volumes and repetitive issues, which can be challenging to manage while maintaining quality customer service. Additionally, they must quickly assess and resolve basic technical problems or escalate more complex cases to higher support tiers. Effective communication skills, patience, and familiarity with troubleshooting procedures are key to managing these challenges. Utilizing knowledge bases and collaborating closely with other support team members can also help streamline issue resolution and enhance customer satisfaction.

What is the difference between Tier 1 Tech Support vs Help Desk Technician?

AspectTier 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, corporate ITIT departments, managed service providers
Search & Comparison IntentEntry-level support roles, troubleshootingTechnical support, customer service in IT

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. While Tier 1 Tech Support typically handles initial contact and simple issues, Help Desk Technicians may also escalate complex problems. Both are essential entry points in IT support teams, with overlapping skills and work environments.

What are Tier 1 Tech Support roles and responsibilities?

Tier 1 Tech Support professionals are the first line of assistance for customers experiencing technical issues. Their primary responsibilities include answering customer inquiries, troubleshooting basic technical problems, and escalating more complex issues to higher-level support teams. They typically handle tasks such as password resets, software installations, and general hardware or software troubleshooting. Communication and problem-solving skills are essential for this role, as they interact directly with users to resolve issues quickly and efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Tech Support, and why are they important?

To thrive as a Tier 1 Tech Support specialist, you need a basic understanding of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is commonly required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users effectively. These skills ensure prompt, accurate resolutions and positive customer experiences in a fast-paced technical support environment.
More about Tier 1 Tech Support jobs
What cities are hiring for Tier 1 Tech Support jobs? Cities with the most Tier 1 Tech Support job openings:
What states have the most Tier 1 Tech Support jobs? States with the most job openings for Tier 1 Tech Support jobs include:
What job categories do people searching Tier 1 Tech Support jobs look for? The top searched job categories for Tier 1 Tech Support jobs are:
Tier 1 Tech Support jobs near you
Infographic showing various Tier 1 Tech Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Tier 1 Tech Support Technician

John Staurulakis (jsitel.com)

Madison, MS • On-site

$30K - $38K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Tier 1 Tech Support Technician
Department: Broadband - Network Engineering Services
Employment Type: Full Time
Location: Madison, MS
Reporting To: Jeff Crowe
Description
JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center teamin Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
Responsibilities
  • Provide essential Tier 1 support to customers in a professional and customary manner.
  • Answer inbound tech support calls and make outbound calls to customers as needed.
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems.
  • Keep detailed notes of all work performed on customers' peripherals.
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
  • Maintain 90% QA (quality assurance) ratings.
  • Work on other ongoing and short-term projects as outlined by management.

Qualifications
Required Qualifications:
  • High school diploma or equivalent.
  • Excellent communication, both verbal and written and proficient in English.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.

Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.

Physical Requirements/Working Conditions:
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.

Benefits and Compensation
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

Apply