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Tier 1 Tech Support Jobs (NOW HIRING)

Zeeco

IT Support Specialist I

Tulsa, OK · Remote

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

Zeeco

IT Support Specialist I

Tulsa, OK · On-site

This position is fully on-site based out of our Headquarters in Tulsa, OK Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers ...

Zeeco

IT Support Specialist I

Tulsa, OK · Remote

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

Prosource

IT Support Specialist Tier 1

Blue Ash, OH · On-site

Vitis Technologies succeeds in this through our customer-first approach. Major Goals & Responsibilities: As a Support Specialist Tier 1, you will work in an end-user help desk environment that ...

Prosource

IT Support Specialist Tier 1

Cincinnati, OH · On-site

Vitis Technologies succeeds in this through our customer-first approach. Major Goals & Responsibilities: As a Support Specialist Tier 1, you will work in an end-user help desk environment that ...

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All JobsTier 1 Tech Support Jobs

Tier 1 Tech Support information

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$27K

$43.5K

$66K

How much do tier 1 tech support jobs pay per year?

As of Jun 8, 2026, the average yearly pay for tier 1 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What job pays $400,000 a year without a degree?

High-paying jobs that can reach $400,000 annually without a degree often include specialized roles such as certain tech support or sales positions, especially in fields like software sales, enterprise technology, or cybersecurity consulting. Success in these roles typically depends on skills, experience, certifications, and performance rather than formal education, and they may involve commission or performance-based pay structures.

What are some common challenges Tier 1 Tech Support professionals face, and how can they effectively manage them?

Tier 1 Tech Support professionals often encounter high call volumes and repetitive issues, which can be challenging to manage while maintaining quality customer service. Additionally, they must quickly assess and resolve basic technical problems or escalate more complex cases to higher support tiers. Effective communication skills, patience, and familiarity with troubleshooting procedures are key to managing these challenges. Utilizing knowledge bases and collaborating closely with other support team members can also help streamline issue resolution and enhance customer satisfaction.

What is the difference between Tier 1 Tech Support vs Help Desk Technician?

AspectTier 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, corporate ITIT departments, managed service providers
Search & Comparison IntentEntry-level support roles, troubleshootingTechnical support, customer service in IT

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. While Tier 1 Tech Support typically handles initial contact and simple issues, Help Desk Technicians may also escalate complex problems. Both are essential entry points in IT support teams, with overlapping skills and work environments.

What are Tier 1 Tech Support roles and responsibilities?

Tier 1 Tech Support professionals are the first line of assistance for customers experiencing technical issues. Their primary responsibilities include answering customer inquiries, troubleshooting basic technical problems, and escalating more complex issues to higher-level support teams. They typically handle tasks such as password resets, software installations, and general hardware or software troubleshooting. Communication and problem-solving skills are essential for this role, as they interact directly with users to resolve issues quickly and efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Tech Support, and why are they important?

To thrive as a Tier 1 Tech Support specialist, you need a basic understanding of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is commonly required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users effectively. These skills ensure prompt, accurate resolutions and positive customer experiences in a fast-paced technical support environment.
More about Tier 1 Tech Support jobs
What cities are hiring for Tier 1 Tech Support jobs? Cities with the most Tier 1 Tech Support job openings:
What states have the most Tier 1 Tech Support jobs? States with the most job openings for Tier 1 Tech Support jobs include:
What job categories do people searching Tier 1 Tech Support jobs look for? The top searched job categories for Tier 1 Tech Support jobs are:
Tier 1 Tech Support jobs near you
Infographic showing various Tier 1 Tech Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Seasonal Tier 1 Tech Support Agent

Seasonal Tier 1 Tech Support Agent

Alorica

San Antonio, TX • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

40th of 71 rated call and contact centers

Job description

Tier 1 Tech Support Agent

Location: Work From Home

Employment Type: Full-time, Seasonal, $18/hr

Supporting: Technology Education

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You enjoy helping people and figuring things out. You can listen closely, understand what someone really needs, and guide them to a solution in a way that's clear and approachable. In this role, you'll support teachers, administrators, students, and parents using education tools-balancing technical troubleshooting with great customer care. You're comfortable working through issues step by step, asking the right questions, and finding the best path forward. You stay calm when things get tricky, keep details organized, and make sure every interaction is handled thoughtfully and accurately. You don't need to come from a formal IT background-what matters most is your ability to communicate well, think critically, and make each experience a positive one while helping improve how we support others over time.

How You'll Make an Impact

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary

What'll Set You Up for Success

Required:

  • High school diploma or GED
  • 3+ years of experience in tech support, customer service, call centers, or online support (chat/social media)
  • Ethernet connection and a distraction-free work area
  • Strong communication and customer service skills, including listening, empathy, and problem-solving
  • Able to clearly write and document customer issues
  • Comfortable multitasking across systems while helping customers
  • Able to handle a high volume of work, including back-to-back calls or cases
  • Familiar with common web browsers (Chrome, Edge, Safari, Firefox)
  • Basic knowledge of Microsoft Office
  • Experience with Salesforce is a plus

For Internal Candidates:

  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6+ months
  • Must have relevant industry/program experience

Location Note: We're currently hiring for this position in San Antonio, TX.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.

What We Offer:

  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs
  • Performance-based credits redeemable at the onsite eatery
  • Onsite dining options, including grab-and-go meals and beverages
  • Comfortable second-floor lounge with soft seating and quiet spaces
  • Dedicated lactation and prayer room for comfort and privacy
  • 24/7 on-site security
  • Free on-site parking
  • Business casual dress code for a polished yet comfortable work style

Our Values

Bold - We challenge conventions and take smart risks

Relentless - We deliver results, no matter what it takes

Connected - We work as One Alorica because we're stronger together

True - We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer - Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaJobs #CallCenter #CustomerServiceJobs

KEY JOB RESPONSIBILITIES
  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary

What Alorica employees say

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