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Tier 1 Tech Support Jobs (NOW HIRING)

JASINT

Tier 2 IT Support

Monterey, CA

$65K - $73K/yr

Tier 2 IT Support Location(s): Monterey, CA Hours: Regular Full-Time Salary Range: $65k/yr - $73k ... The duties will include all Tier 1 and 2 duties, advanced OS support, intermediate account support ...

Solar Landscape

IT Support Specialist

New York, NY

$50K - $65K/yr

About The Role The job of the IT Support Specialist - Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for ...

Extensiv

Tier 1 Support Engineer

American Fork, UT · On-site

We are looking for a Tier 1 Support Engineer to be the first point of contact for our customers ... At least 1-3 years of relevant experience in Customer Service and Tech Support for eCommerce ...

Legacy Hospice

IT Support Specialist

Jackson, MS · On-site

IT Support Specialist Location: Starkville, Batesville, Southaven, Jackson, OR Hattiesburg ... Tier 1/Tier 2 Support: * Troubleshoot and resolve end-user technical issues efficiently. * Escalate ...

LEGACY HOSPICE

IT Support Specialist

Starkville, MS · On-site

IT Support Specialist Location: Starkville, Batesville, Southaven, Jackson, OR Hattiesburg ... Tier 1/Tier 2 Support: * Troubleshoot and resolve end-user technical issues efficiently. * Escalate ...

HealthDrive

Primary Care IT Support Lead

Framingham, MA · Hybrid

$26 - $36/hr

Classify every ticket as Tier 1, 2A, 2B, or 3 and route accordingly. * Redirect non-technology ... Device and Application Support * Laptop builds, deployment, and troubleshooting for Primary Care ...

Legacy Hospice, Inc.

IT Support Specialist

Jackson, MS · On-site

IT Support Specialist Location: Starkville, Batesville, Southaven, Jackson, OR Hattiesburg ... Tier 1/Tier 2 Support: * Troubleshoot and resolve end-user technical issues efficiently. * Escalate ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN

$20.50 - $28/hr

At Guitar Center, we believe in the power of music and the technology that supports it. With over ... Troubleshoot Tier 1 technical issues related to hardware, software, and account access * Guide ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

SAIC is seeking a Tier 1 (Junior) Technical Support Analyst, with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command ...

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All JobsTier 1 Tech Support Jobs

Tier 1 Tech Support information

See salary details

$27K

$43.5K

$66K

How much do tier 1 tech support jobs pay per year?

As of Jun 8, 2026, the average yearly pay for tier 1 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What job pays $400,000 a year without a degree?

High-paying jobs that can reach $400,000 annually without a degree often include specialized roles such as certain tech support or sales positions, especially in fields like software sales, enterprise technology, or cybersecurity consulting. Success in these roles typically depends on skills, experience, certifications, and performance rather than formal education, and they may involve commission or performance-based pay structures.

What are some common challenges Tier 1 Tech Support professionals face, and how can they effectively manage them?

Tier 1 Tech Support professionals often encounter high call volumes and repetitive issues, which can be challenging to manage while maintaining quality customer service. Additionally, they must quickly assess and resolve basic technical problems or escalate more complex cases to higher support tiers. Effective communication skills, patience, and familiarity with troubleshooting procedures are key to managing these challenges. Utilizing knowledge bases and collaborating closely with other support team members can also help streamline issue resolution and enhance customer satisfaction.

What is the difference between Tier 1 Tech Support vs Help Desk Technician?

AspectTier 1 Tech SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, corporate ITIT departments, managed service providers
Search & Comparison IntentEntry-level support roles, troubleshootingTechnical support, customer service in IT

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. While Tier 1 Tech Support typically handles initial contact and simple issues, Help Desk Technicians may also escalate complex problems. Both are essential entry points in IT support teams, with overlapping skills and work environments.

What are Tier 1 Tech Support roles and responsibilities?

Tier 1 Tech Support professionals are the first line of assistance for customers experiencing technical issues. Their primary responsibilities include answering customer inquiries, troubleshooting basic technical problems, and escalating more complex issues to higher-level support teams. They typically handle tasks such as password resets, software installations, and general hardware or software troubleshooting. Communication and problem-solving skills are essential for this role, as they interact directly with users to resolve issues quickly and efficiently.

What are the key skills and qualifications needed to thrive as a Tier 1 Tech Support, and why are they important?

To thrive as a Tier 1 Tech Support specialist, you need a basic understanding of computer systems, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is commonly required. Strong communication, patience, and problem-solving abilities are crucial soft skills for assisting users effectively. These skills ensure prompt, accurate resolutions and positive customer experiences in a fast-paced technical support environment.
More about Tier 1 Tech Support jobs
What cities are hiring for Tier 1 Tech Support jobs? Cities with the most Tier 1 Tech Support job openings:
What states have the most Tier 1 Tech Support jobs? States with the most job openings for Tier 1 Tech Support jobs include:
What job categories do people searching Tier 1 Tech Support jobs look for? The top searched job categories for Tier 1 Tech Support jobs are:
Tier 1 Tech Support jobs near you
Infographic showing various Tier 1 Tech Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Tier 2 IT Support

JASINT

Monterey, CA

$65K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Job Title: Tier 2 IT Support

Location(s): Monterey, CA

Hours: Regular Full-Time

Salary Range: $65k/yr - $73k/yr

Clearance Requirements

This position requires a current and active Secret Clearance at the time of application.

What you will be doing:

The person in this position provides telephone, or office support services. The duties will include all Tier 1 and 2 duties, advanced OS support, intermediate account support, advanced software support, intermediate hardware support, deploying Mac, Windows and iOS images to devices.

Position Requirements

Minimum Requirements:

Experience:

  • Knowledge of current Microsoft desktop and server operating systems.
  • Knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications.
  • Knowledge of computer and server hardware.
  • Familiarity with network troubleshooting.
  • Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.
  • Professional customer service skill
  • Must be resourceful and able to take initiative in a dynamic environment.
  • Ability to troubleshoot technical problems effectively and efficiently.

Education:

  • Associate’s degree (AA/AS) in Information Technology or related field OR 2-year technical diploma OR 2+ years of directly relevant hands-on IT support experience.
  • Bachelor’s preferred, not required.

Certifications:

  • IAT Level I (A+ CE or Network+ CE) — required.
  • IAT Level II (Security+, CySA+, or SSCP) — preferred for shift leads/escalation or when privileged admin access is assigned. Vendor OS cert (Windows or Apple) preferred for imaging/break-fix.

Physical Demands

This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.

Why JASINT?

At JASINT, we proudly boast a “together we can” attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels, and that’s why we are seeking you!

We understand and respect the dedication and sacrifice required to serve our nation’s greatest efforts, and our commitment, in turn, is to Support You!

JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following: Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.

*** JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT! ***

JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.

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