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Tier 2 Technical Support Engineer Jobs (NOW HIRING)

Cybertools

Tier 2 Technical support

Tacoma, WA · On-site

... Tier II (T2) Support Technician to join our technical support team. This client-facing role ... Coordinate with third-party vendors for escalating client issues. Assist Tier III engineers on ...

SAIC

Tier Two Technical Support

Aberdeen, MD · On-site

$120K - $160K/yr

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information ... S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration ...

Prodigy Solutions Inc.

Be Seen First

Tier 2 Technical Support Specialist

Mount Laurel, NJ · On-site

$70K - $90K/yr

Provide Tier 2 technical support by phone, email, and remote-access tools. Work directly with ... software engineering and provide useful technical documentation when escalating. Assist field ...

New

Veteran-friendly

Vergence

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

Responsibilities : • Leads Tier 2 support activities, providing technical oversight and ... Azure DevOps; GitLab (Gov); AWS GovCloud; Microsoft Azure Government; Splunk Enterprise Security;

GDIT

$21.82 - $29.52/hr

Yes COMSEC Tier 2 Technical Support Desk Technician Overview The COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC users, troubleshooting specialized ...

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Tier 2 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do tier 2 technical support engineer jobs pay per year?

As of Jul 31, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Engineer, and why are they important?

A Tier 2 Technical Support Engineer needs advanced troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+, Network+, or Microsoft Certified are often required. Strong analytical thinking, effective communication, and patience help these engineers resolve complex customer issues and collaborate with both users and internal teams. These skills and qualifications are essential for efficiently diagnosing and solving technical problems, ensuring customer satisfaction, and supporting business operations.

What are Tier 2 Technical Support Engineers?

Tier 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They possess advanced knowledge of the company's products or services and work to diagnose and solve escalated problems, often involving in-depth troubleshooting and analysis. Tier 2 engineers may also collaborate with development teams to address software bugs and create documentation for recurring issues. Their goal is to resolve customer problems efficiently while ensuring a seamless technical support experience.

How does a Tier 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Tier 2 Technical Support Engineer, you'll regularly collaborate with Tier 1 agents to resolve more complex issues that have been escalated, providing guidance and sometimes training on common technical challenges. You'll also work closely with Tier 3 engineers or development teams on issues requiring deep technical knowledge or code-level troubleshooting. This role often acts as a bridge, ensuring accurate information flows between customers, frontline support, and engineering, which helps facilitate timely and effective problem resolution.

What is the difference between Tier 2 Technical Support Engineer vs Tier 1 Technical Support Engineer?

AspectTier 2 Technical Support EngineerTier 1 Technical Support Engineer
CredentialsTypically requires technical certifications and some industry experienceBasic technical knowledge, often entry-level certifications
Work EnvironmentHandles complex customer issues, often in a specialized support teamAddresses common customer inquiries, initial contact point
ResponsibilitiesDiagnoses advanced technical problems, escalates issues, provides solutionsResolves basic issues, gathers customer information, and escalates when needed

The main difference between a Tier 2 Technical Support Engineer and a Tier 1 Technical Support Engineer lies in the complexity of issues handled and required expertise. Tier 2 engineers manage more complex technical problems, often requiring specialized knowledge and certifications, while Tier 1 engineers focus on basic troubleshooting and customer support. Both roles are essential in a technical support hierarchy, with Tier 2 providing advanced assistance beyond the initial contact point.

More about Tier 2 Technical Support Engineer jobs
What cities are hiring for Tier 2 Technical Support Engineer jobs? Cities with the most Tier 2 Technical Support Engineer job openings:
What job categories do people searching Tier 2 Technical Support Engineer jobs look for? The top searched job categories for Tier 2 Technical Support Engineer jobs are:
Tier 2 Technical Support Engineer jobs near you
Infographic showing various Tier 2 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Tier 2 - Technical Support

CoCard Business

Roseville, CA • On-site

Full-time

Re-posted 13 days ago

Job description

Description
CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to provide advanced technical support for our payment processing, POS, software, and infrastructure environments. This role serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 Support.
The ideal candidate possesses strong experience supporting Windows-based environments, Microsoft SQL Server databases, IIS web servers, ASP.NET applications, networking infrastructure, and payment technology platforms. This individual will work closely with Operations, Development, Product, and Customer Success teams to diagnose, troubleshoot, and resolve technical issues affecting merchants and internal systems.
This is a full-time hands-on technical role requiring strong analytical skills, excellent troubleshooting abilities, and a passion for solving complex technical challenges.
This position is 100% on-site in Roseville, CA. No remote or hybrid options available.
Responsibilities
$45
Qualifications
$46

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