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Tier 2 Technical Support Engineer Jobs (NOW HIRING)

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

Cybertools

Tier 2 Technical support

Tacoma, WA · On-site

... Tier II (T2) Support Technician to join our technical support team. This client-facing role ... Coordinate with third-party vendors for escalating client issues. Assist Tier III engineers on ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$39K - $48.90K/yr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

Peraton

Tier 2 Technical Support

Lemont, IL

$66K - $106K/yr

... Tier 2 or advanced technical support experience Ability to obtain and maintain a Department of Energy (DOE) security clearance Must be a US Citizen. Additional Requirements Ability to lift and move ...

Peraton

Tier 2 Technical Support

Lemont, IL

$66K - $106K/yr

... Tier 2 or advanced technical support experience Ability to obtain and maintain a Department of Energy (DOE) security clearance Must be a US Citizen. Additional Requirements Ability to lift and move ...

Peraton

Tier 2 Technical Support

Lemont, IL · On-site

$66K - $106K/yr

... Tier 2 or advanced technical support experience • Ability to obtain and maintain a Department of Energy (DOE) security clearance • Must be a US Citizen. Additional Requirements • Ability to ...

Vergence

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ... technical support role * Minimum 1 year of experience in an escalation or Tier 2 support role

Panasonic

Tier II Technical Support

Leawood, KS · On-site

When the Support Manager is not in the office, Level 2 agents are expected to fulfill essential ... Above-average technical knowledge of Clearview and QSS processes * Strong active listening skills

Redd E-Systems

Be Seen First

Tier 2 IT Support Engineer / Systems Administrator

Winder, GA · On-site

$60K - $75K/yr

Tier 2 IT Support Engineer / Systems Administrator Company: Redd E-Systems, LLC Location: Winder ... Provide Tier 2 technical support for client workstations, servers, networks, printers, applications ...

Scotch

Technical Support - Tier 2

Denver, CO

$70K/yr

Technical Support Specialist - Tier 2 About Us Scotch is building the next-generation operating ... You'll work directly with customers, internal support teams, and Engineering to diagnose issues ...

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Tier 2 Technical Support Engineer information

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How much do tier 2 technical support engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Engineer, and why are they important?

A Tier 2 Technical Support Engineer needs advanced troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+, Network+, or Microsoft Certified are often required. Strong analytical thinking, effective communication, and patience help these engineers resolve complex customer issues and collaborate with both users and internal teams. These skills and qualifications are essential for efficiently diagnosing and solving technical problems, ensuring customer satisfaction, and supporting business operations.

How does a Tier 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Tier 2 Technical Support Engineer, you'll regularly collaborate with Tier 1 agents to resolve more complex issues that have been escalated, providing guidance and sometimes training on common technical challenges. You'll also work closely with Tier 3 engineers or development teams on issues requiring deep technical knowledge or code-level troubleshooting. This role often acts as a bridge, ensuring accurate information flows between customers, frontline support, and engineering, which helps facilitate timely and effective problem resolution.

What are Tier 2 Technical Support Engineers?

Tier 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They possess advanced knowledge of the company's products or services and work to diagnose and solve escalated problems, often involving in-depth troubleshooting and analysis. Tier 2 engineers may also collaborate with development teams to address software bugs and create documentation for recurring issues. Their goal is to resolve customer problems efficiently while ensuring a seamless technical support experience.

What is the difference between Tier 2 Technical Support Engineer vs Tier 1 Technical Support Engineer?

AspectTier 2 Technical Support EngineerTier 1 Technical Support Engineer
CredentialsTypically requires technical certifications and some industry experienceBasic technical knowledge, often entry-level certifications
Work EnvironmentHandles complex customer issues, often in a specialized support teamAddresses common customer inquiries, initial contact point
ResponsibilitiesDiagnoses advanced technical problems, escalates issues, provides solutionsResolves basic issues, gathers customer information, and escalates when needed

The main difference between a Tier 2 Technical Support Engineer and a Tier 1 Technical Support Engineer lies in the complexity of issues handled and required expertise. Tier 2 engineers manage more complex technical problems, often requiring specialized knowledge and certifications, while Tier 1 engineers focus on basic troubleshooting and customer support. Both roles are essential in a technical support hierarchy, with Tier 2 providing advanced assistance beyond the initial contact point.

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What cities are hiring for Tier 2 Technical Support Engineer jobs? Cities with the most Tier 2 Technical Support Engineer job openings:
What job categories do people searching Tier 2 Technical Support Engineer jobs look for? The top searched job categories for Tier 2 Technical Support Engineer jobs are:
Tier 2 Technical Support Engineer jobs near you
Tier 2 Technical Support

Tier 2 Technical Support

Viaero Wireless

Fort Morgan, CO • On-site

$16.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Viaero Wireless rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

50th of 76 rated telecommunications companies

Job description

Are you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2 Technical Support Advisor.

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They strive to provide one-call resolution. Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position, candidates must possess outstanding work skills including, but not limited to, excellent verbal and written communication skills, ability to multitask and work under pressure, strong understanding of technology, and most importantly a commitment to the customer for a fast resolution.

On-call and weekend shifts are done by rotation.

Responsibilities and Duties:

  • Provide strong customer service to internal and external customers
  • Handle a large volume of inbound calls from internal and external customers for technical issues regarding Viaero's wireless products and services (training is provided!)
  • Communicate with internal and external customers in a professional manner while demonstrating courtesy, and patience
  • Provide support to internal and external customers for text, multimedia messaging and internet equipment and services
  • Utilize tools and resources to troubleshoot network complaints and provisioning errors
  • Document problems with high degree of accuracy utilizing a trouble ticket system
  • Achieve quality assurance standards for consistent performance
  • Demonstrate consistent and punctual attendance. Must be able to work a variable schedule and overtime when necessary
  • Provide input on the implementation of new products to improve the efficiency of resolution of network issues
  • Assist and provide guidance to new team members
  • Additional duties as required.

Qualifications:

  • High School diploma or equivalent is required
  • Associate Degree preferred
  • Bilingual (Spanish/English) is a plus
  • Tech savvy and have an aptitude for understanding technology
  • Energetic, able to work under pressure in dynamic, fast-moving environment
  • Exceptional customer service skills
  • Outstanding verbal and written communication skills
  • Detail oriented
  • The ability to multitask and strong troubleshooting skills
  • The ability to learn about our network and technical features of our products to improve efficiency
  • Experience working with Windows-based computers, including general office software

What we offer:

  • Competitive pay
  • Growth opportunities
  • Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, freephone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave, and holiday pay.