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Technical Support Tier Ii Jobs (NOW HIRING)

Scotch

Technical Support - Tier 2

Denver, CO · On-site

$70K/yr

Technical Support Specialist - Tier 2 About Us Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a ...

Sena Technologies

Technical Support - Tier 2

Irving, TX · On-site

We are seeking a Technical Support - Tier 2 who is responsible for delivering excellent customer service by responding to inquiries, resolving issues, and providing product or service information in ...

Scotch

Technical Support - Tier 2

Denver, CO

$70K/yr

Technical Support Specialist - Tier 2 About Us Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a ...

Scotch Corp

Technical Support - Tier 2

Denver, CO · On-site

$70K/yr

Technical Support Specialist - Tier 2 About Us Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a ...

SONIFI

Technical Support Tier 2 Level 1

Sioux Falls, SD · On-site

We're currently looking for a full-time Technical Support Tier 2 - Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career ...

SONIFI

Technical Support Tier 2 Level 1

Sioux Falls, SD · On-site

We're currently looking for a full-time Technical Support Tier 2 - Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$39K - $48.90K/yr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

Cybertools

Tier 2 Technical support

Tacoma, WA · On-site

Salary: from $30 an hour upwards Cybertools Inc. is seeking a highly skilled and client-focused Tier II (T2) Support Technician to join our technical support team. This client-facing role involves ...

Peraton

Tier 2 Technical Support

Lemont, IL · On-site

$66K - $106K/yr

Tier 2 Technical Support Job Locations US-IL-Lemont Requisition ID 2026-166624 Position Category Customer Service Clearance CBOSS Agency Clearance Responsibilities Key Responsibilities * Provide ...

Panasonic

Tier II Technical Support

Leawood, KS · On-site

$18 - $21/hr

Overview Our Tier II Support Specialist provides technical support to Panasonic customers in a fast-paced desktop, server and infrastructure environment. Excellent customer service, strong analytical ...

Peraton

Tier 2 Technical Support

Lemont, IL

$66K - $106K/yr

... Tier 2 or advanced technical support experience Ability to obtain and maintain a Department of Energy (DOE) security clearance Must be a US Citizen. Additional Requirements Ability to lift and move ...

Peraton

Tier 2 Technical Support

Lemont, IL · On-site

$66K - $106K/yr

... Tier 2 or advanced technical support experience Ability to obtain and maintain a Department of Energy (DOE) security clearance Must be a US Citizen. Additional Requirements Ability to lift and move ...

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Technical Support Tier Ii information

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$14

$26

$44

How much do technical support tier ii jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support tier ii in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Tier II, and why are they important?

To excel as a Technical Support Tier II, you need in-depth troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are common requirements. Excellent problem-solving abilities, patience, and clear communication distinguish top performers in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are crucial for business continuity.

How does a Technical Support Tier II specialist typically collaborate with other teams to resolve complex technical issues?

Technical Support Tier II specialists often work closely with Tier I support, engineering, and product teams to resolve more complex customer issues. When a problem can't be solved with standard troubleshooting, Tier II will gather detailed information and escalate or consult with the appropriate team, such as developers for software bugs or network engineers for connectivity issues. Regular communication and documentation are essential, ensuring all teams are aligned and the customer receives timely updates. This collaborative approach not only speeds up resolution but also provides learning opportunities for both the support and technical teams.

What are Technical Support Tier II roles and responsibilities?

Technical Support Tier II professionals handle more complex technical issues that frontline (Tier I) support cannot resolve. Their responsibilities include diagnosing and troubleshooting advanced hardware, software, or network problems, providing solutions to customers or end-users, and escalating unresolved cases to higher-level support if necessary. They often collaborate closely with engineering or product teams to resolve recurring issues and may assist in creating documentation or training materials for users and other support staff.

What is the difference between Technical Support Tier II vs Technical Support Specialist?

AspectTechnical Support Tier IITechnical Support Specialist
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, escalations, hardware/software issuesCustomer assistance, issue resolution, basic troubleshooting
Industry UsageIT, tech support, telecommunicationsIT, tech support, telecommunications

Technical Support Tier II professionals handle more complex issues and escalations compared to Technical Support Specialists, who focus on basic troubleshooting and customer assistance. Tier II roles require similar certifications and are commonly found in the same work environments, but involve a higher level of technical expertise and problem resolution.

More about Technical Support Tier Ii jobs
What job categories do people searching Technical Support Tier Ii jobs look for? The top searched job categories for Technical Support Tier Ii jobs are:
Technical Support Tier Ii jobs near you
Infographic showing various Technical Support Tier Ii job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 71% Physical, 5% Hybrid, and 24% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support - Tier 2

Scotch

Denver, CO • On-site

$70K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

Technical Support Specialist - Tier 2
About Us
Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.
We're modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.
Our founding team includes leaders from Skupos (acquired in 2023), Drizly (acquired by Uber), and engineering leaders from top technology companies. We've raised $28M from VMG, First Round, Lerer Hippeau, Watchfire, and Toba Capital, alongside angels including the founder of Drizly and early executives from Toast. Forbes has recognized Scotch as a leader in the liquor retail technology space.
Position Overview
As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation point for complex technical issues related to Scotch's Android-based POS platform and hardware ecosystem. You'll work directly with customers, internal support teams, and Engineering to diagnose issues, troubleshoot root causes, and drive resolutions quickly and effectively.
This role is ideal for someone who enjoys technical problem solving, thrives in fast-paced environments, and takes pride in delivering a high-quality customer experience during critical support moments.
This position is based in our Denver office.
Key Responsibilities
  • Provide advanced technical support for Android-based POS systems and related hardware, including touch terminals, receipt printers, barcode scanners, payment devices, and cash drawers
  • Troubleshoot software issues across payments, inventory management, reporting, and other core platform functionality
  • Analyze logs, network configurations, and system behavior to identify root causes and resolve complex technical issues
  • Work directly with customers to resolve escalated support cases in a professional, timely, and customer-focused manner
  • Collaborate closely with Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes
  • Assist customers with remote troubleshooting tools and workflows, including remote desktop setup and device configuration
  • Create and maintain internal troubleshooting documentation, knowledge base content, and support guides
  • Support software releases, hardware compatibility testing, and operational readiness efforts
  • Participate in on-call rotations for critical outages and high-priority incidents

Qualifications & Skills
  • 1-5 years of experience in technical support, implementation, IT support, or a similar technical customer-facing role
  • Strong technical troubleshooting skills with the ability to diagnose both software and hardware-related issues
  • Experience working with POS systems, Android devices, payment systems, or similar technical environments preferred
  • Comfortable troubleshooting networking basics such as WiFi connectivity, routers, IP configuration, and remote access tools
  • Strong organizational skills and attention to detail when managing multiple issues simultaneously
  • Ability to work independently, prioritize effectively, and communicate clearly under pressure
  • Customer-focused mindset with strong written and verbal communication skills
  • Curious, hands-on, and motivated to continuously learn and improve technical expertise

Compensation
  • $70,000 per year depending on experience
  • Competitive equity package
  • Comprehensive medical, dental, and vision coverage
  • Unlimited flexible PTO

Why Scotch?
  • Solve meaningful technical problems: Work directly on issues that impact real-world business operations
  • Collaborate closely with Engineering: Help influence product quality and operational improvements
  • Grow your technical expertise: Gain hands-on experience across software, hardware, networking, and payments systems
  • Join a fast-growing company: Be part of a team building modern infrastructure for a massive industry

How to Apply
Email brett.medina@scotchpos.comwith subject line "Technical Support Specialist - Tier 2".
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In your email, please include:
  • A brief overview of your technical support or troubleshooting experience
  • Any experience working with POS systems, Android devices, hardware support, or networking
  • An example of a complex technical issue you diagnosed or resolved
  • Why you're interested in Scotch and this role specifically

Scotch is an equal opportunity employer. We value diverse perspectives and are committed to creating an inclusive environment for all employees.

Apply