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Technical Support Tier Ii Jobs (NOW HIRING)

Techoundsllc

Technical Support Tier-2

Camarillo, CA

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

Techoundsllc

Technical Support Tier-2

Camarillo, CA

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

SONIFI

Technical Support Tier 2 Level 1

Sioux Falls, SD · On-site

We're currently looking for a full-time Technical Support Tier 2 - Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

Cybertools

Tier 2 Technical support

Tacoma, WA · On-site

Salary: from $30 an hour upwards Cybertools Inc. is seeking a highly skilled and client-focused Tier II (T2) Support Technician to join our technical support team. This client-facing role involves ...

Cybertools

Tier 2 Technical support

Puyallup, WA · On-site

$30/hr

Cybertools Inc. is seeking a highly skilled and client-focused Tier II (T2) Support Technician to join our technical support team. This client-facing role involves delivering advanced technical ...

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Technical Support Tier Ii information

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How much do technical support tier ii jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support tier ii in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Tier II?

To excel as a Technical Support Tier II, you need in-depth troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are common requirements. Excellent problem-solving abilities, patience, and clear communication distinguish top performers in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are crucial for business continuity.

What is the difference between Technical Support Tier II vs Technical Support Specialist?

AspectTechnical Support Tier IITechnical Support Specialist
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, escalations, hardware/software issuesCustomer assistance, issue resolution, basic troubleshooting
Industry UsageIT, tech support, telecommunicationsIT, tech support, telecommunications

Technical Support Tier II professionals handle more complex issues and escalations compared to Technical Support Specialists, who focus on basic troubleshooting and customer assistance. Tier II roles require similar certifications and are commonly found in the same work environments, but involve a higher level of technical expertise and problem resolution.

How does a Technical Support Tier II typically collaborate with other teams to resolve complex technical issues?

Technical Support Tier II specialists often work closely with Tier I support, engineering, and product teams to resolve more complex customer issues. When a problem can't be solved with standard troubleshooting, Tier II will gather detailed information and escalate or consult with the appropriate team, such as developers for software bugs or network engineers for connectivity issues. Regular communication and documentation are essential, ensuring all teams are aligned and the customer receives timely updates. This collaborative approach not only speeds up resolution but also provides learning opportunities for both the support and technical teams.

What are the roles and responsibilities of a Technical Support Tier II?

Technical Support Tier II professionals handle more complex technical issues that frontline (Tier I) support cannot resolve. Their responsibilities include diagnosing and troubleshooting advanced hardware, software, or network problems, providing solutions to customers or end-users, and escalating unresolved cases to higher-level support if necessary. They often collaborate closely with engineering or product teams to resolve recurring issues and may assist in creating documentation or training materials for users and other support staff.
More about Technical Support Tier Ii jobs
What job categories do people searching Technical Support Tier Ii jobs look for? The top searched job categories for Technical Support Tier Ii jobs are:
Technical Support Tier Ii jobs near you
Infographic showing various Technical Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support - Tier 2

American Innovations

Fort Collins, CO • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Job Type
Full-time
Description
Who we are:
American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis - an integrated family of hardware, software and professional services backed by relentless customer service.
We are seeking an experienced Technical Support Representative, Tier 2 to primarily support our CartoPac product. This role will serve as an escalation point for our most complex technical issues and a trusted resource for the customers who rely on our products in the field and in the office. In this hands-on role, you will diagnose and resolve advanced hardware, software, and network problems within established service-level commitments, hold the line on documentation and communication quality, and turn recurring issues into lasting improvements. Partnering across support, implementation, product, and engineering teams, you will deploy and configure our software suite, mentor Tier 1 colleagues, and help close gaps in our knowledgebase and processes - all while championing smarter ways of working, including AI and automation, and delivering the responsive, professional service our customers expect.
This is a hybrid role, working Monday, Tuesday, and Thursday in the office and additional office days as needed.
Typical work schedule: Monday through Friday 9 a.m.- 6 p.m. Mountain
What we can offer you:
  • Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability.
  • Programs to improve your financial well-being, including a 401(k) plan with an employer match up to 4% with immediate vesting and financial education courses.
  • Opportunities to give back to the community, including paid volunteer hours.
  • Supportive and collaborative environments, happy hours, and fun events.
  • Assistance to further your learning and development
  • A rewarding culture, with a focus on positive business practices and protecting the environment.

What you can offer us:
  • The ability to diagnose and resolve complex, escalated technical issues across hardware, software, and network environments - restoring customers to full productivity within established service-level commitments.
  • Expertise troubleshooting Windows, SQL Server, and ArcGIS Server environments, including networking, Bluetooth peripherals, and firmware, using diagnostic tools, log analysis, and remote-support techniques to resolve issues others can't.
  • Strong written and verbal communication skills, with the ability to keep customers informed, set clear expectations, and turn a frustrating support experience into a confidence-building one.
  • A disciplined approach to documentation - logging every case with clear, complete, standardized notes and resolution steps that strengthen the team's collective knowledge.
  • The ability to deploy, install, and configure our software suite across internal and external server environments, and to onboard new hosted and mobile-device-managed customers cleanly.
  • A track record of building the knowledgebase and mentoring Tier 1 colleagues - spotting documentation gaps, sharing advanced troubleshooting techniques, and lifting the whole team's capability.
  • Sharp technical triage and trend-spotting skills, routing issues to the right channel and surfacing recurring problems to stakeholders so they can be solved at the root.
  • A forward-thinking approach to continuous improvement, including advocating for AI and automation to streamline support workflows, reduce manual effort, and improve accuracy.
  • The ability to work independently while collaborating cross-functionally with implementation, product, and engineering teams to deliver a seamless customer experience.

Requirements
What you need to succeed:
  • Strong understanding of Windows/SQL Server/ArcGIS Server environments, networking fundamentals, APIs, or company-specific products.
  • Proficiency in diagnostic tools, logs analysis, and remote troubleshooting.
  • Excellent written and verbal communication skills.
  • Strong customer empathy, patience, and problem-solving mindset.
  • Ability to work independently while maintaining cross-functional collaboration.
  • Experience with ticketing and CRM systems (Zendesk, Jira).

Bonus Qualifications:
? Experience in oil & gas, utilities, energy infrastructure, or other field/industrial software environments
? Familiarity with GIS/ArcGIS or spatial data platforms
? Experience with Microsoft Intune/MDM, hosted-environment provisioning, or Active Directory
? Relevant certifications (CompTIA A+/Network+, Microsoft, or ITIL)
? Experience contributing to product testing, patch validation, or release reviews
? Familiarity with RMA processing and hardware lifecycle support
The expected compensation for this position starts at $55,000-$65,000 based on experience and qualifications. American Innovations also offers the benefits described above.
Successful applicants must be eligible to work in the US and must be able to pass a pre-employment background and drug test. American Innovations is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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