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Technical Support Tier Ii Jobs (NOW HIRING)

Techoundsllc

Technical Support - Tier 2

Camarillo, CA

$38K - $48K/yr

We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering primary technical assistance to end users while ...

Techoundsllc

Technical Support Tier-2

Camarillo, CA

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

Techoundsllc

Technical Support Tier-2

Camarillo, CA

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

Techoundsllc

Technical Support Tier-2

Camarillo, CA

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

Techoundsllc

Technical Support Tier-2

Camarillo, CA

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

sonifi

Technical Support Tier 2 Level 1

Sioux Falls, SD · On-site

We're currently looking for a full-time Technical Support Tier 2 - Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

Cybertools

Tier 2 Technical support

Puyallup, WA · On-site

$30/hr

Cybertools Inc. is seeking a highly skilled and client-focused Tier II (T2) Support Technician to join our technical support team. This client-facing role involves delivering advanced technical ...

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Technical Support Tier Ii information

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$14

$26

$44

How much do technical support tier ii jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support tier ii in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Technical Support Tier II?

Technical Support Tier II professionals handle more complex technical issues that frontline (Tier I) support cannot resolve. Their responsibilities include diagnosing and troubleshooting advanced hardware, software, or network problems, providing solutions to customers or end-users, and escalating unresolved cases to higher-level support if necessary. They often collaborate closely with engineering or product teams to resolve recurring issues and may assist in creating documentation or training materials for users and other support staff.

How does a Technical Support Tier II typically collaborate with other teams to resolve complex technical issues?

Technical Support Tier II specialists often work closely with Tier I support, engineering, and product teams to resolve more complex customer issues. When a problem can't be solved with standard troubleshooting, Tier II will gather detailed information and escalate or consult with the appropriate team, such as developers for software bugs or network engineers for connectivity issues. Regular communication and documentation are essential, ensuring all teams are aligned and the customer receives timely updates. This collaborative approach not only speeds up resolution but also provides learning opportunities for both the support and technical teams.

What are the key skills and qualifications needed to thrive as a Technical Support Tier II?

To excel as a Technical Support Tier II, you need in-depth troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are common requirements. Excellent problem-solving abilities, patience, and clear communication distinguish top performers in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are crucial for business continuity.

What is the difference between Technical Support Tier II vs Technical Support Specialist?

AspectTechnical Support Tier IITechnical Support Specialist
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, escalations, hardware/software issuesCustomer assistance, issue resolution, basic troubleshooting
Industry UsageIT, tech support, telecommunicationsIT, tech support, telecommunications

Technical Support Tier II professionals handle more complex issues and escalations compared to Technical Support Specialists, who focus on basic troubleshooting and customer assistance. Tier II roles require similar certifications and are commonly found in the same work environments, but involve a higher level of technical expertise and problem resolution.

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What job categories do people searching Technical Support Tier Ii jobs look for?

The top searched job categories for Technical Support Tier Ii jobs are:

Technical Support Tier Ii jobs near you
Infographic showing various Technical Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support - Tier 2

Washington, DC • On-site

Systems Plus, Inc.
IT Services • 51 - 200 employees
Learn more about Systems Plus, Inc.external

Other

Posted 29 days ago

Job description

Position Title Tier 2 Technical Support Position Type Full time, Onsite Position Location Washington, D.C.

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