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Tier 2 Desktop Support Specialist Jobs (NOW HIRING)

Beacon Hill

Desktop Support II

Brownsburg, IN · On-site

This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day ...

AAC

Tier 2 Desktop Technician

Washington, DC · On-site

$23 - $29.25/hr

Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart ...

AAC

Tier 2 Desktop Technician

Washington, DC · On-site

$23 - $29.25/hr

Tier 2 Desktop Technician Technology and Computer-related Washington, DC • Full-Time/Regular ... Support system refreshes, image new computers using a standard-image, and securely wipe hard drives ...

AAC

Tier 2 Desktop Technician

Washington, DC · On-site

$23 - $29.25/hr

Tier 2 Desktop Technician Technology and Computer-related Washington, DC • Full-Time/Regular ... Support system refreshes, image new computers using a standard-image, and securely wipe hard drives ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical ... Provide Tier 1/Tier 2 desktop and endpoint support for Windows and macOS users. * Troubleshoot ...

AA2IT

Desktop Support Technician

Lexington Park, MD · On-site

$19.75 - $25/hr

AA2IT is seeking a Desktop Support Technician to provide tier 2 desktop support both onsite and remotely. The role involves troubleshooting and resolving hardware and software issues for client ...

BTI

Help Desk Tier 2 Support

Washington, DC · On-site

$22.50 - $30.50/hr

Position Summary The Help Desk Tier 2 Support Specialist provides intermediate-level technical ... Provide intermediate desktop and end-user support for incidents escalated by Tier 1 personnel.

New

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

Provide Tier II client support for hardware, software, and network services. * Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops ...

Strativia

Helpdesk Specialist- Tier 2

Washington, DC · On-site

The Tier 2 Support Specialist provides desktop, end-user, and application support within a federal enterprise environment. This position resolves escalated technical issues from Tier 1, performs ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

... Specialist, Service Desk, Service Desk Technician, IT Service Desk, Tier 1 Support, Tier 2 Support ... Desktop Support, Onsite IT Support, On-Site IT Support, Field IT Support, Computer Support ...

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Tier 2 Desktop Support Specialist information

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How much do tier 2 desktop support specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for tier 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is a Tier 2 Desktop Support Specialist?

Tier 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that frontline (Tier 1) support cannot resolve. They troubleshoot hardware and software problems, assist with system configurations, and address escalated user concerns. These specialists often work closely with other IT teams to diagnose persistent issues and may provide guidance or training to end-users. Their expertise ensures minimal downtime and smooth operation of computer systems within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 Desktop Support Specialist?

To thrive as a Tier 2 Desktop Support Specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, and networking concepts, typically supported by relevant IT certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and software deployment platforms is crucial. Strong problem-solving abilities, effective communication, and patience help you resolve complex technical issues while supporting end-users. These skills ensure timely and efficient resolution of escalated support cases, minimizing downtime and maintaining user productivity.

What are some typical challenges faced by a Tier 2 Desktop Support Specialist, and how are they addressed?

Tier 2 Desktop Support Specialists often encounter complex technical issues that Tier 1 support cannot resolve, such as advanced software troubleshooting, network connectivity problems, or hardware malfunctions. Addressing these challenges requires strong analytical skills and the ability to collaborate with other IT teams or escalate issues when necessary. Effective communication with end-users is crucial to gather detailed information and provide clear instructions. Staying current with evolving technologies and maintaining detailed documentation also helps ensure efficient problem resolution and continuous improvement within the support team.

What is the difference between Tier 2 Desktop Support Specialist vs Tier 1 Desktop Support Technician?

AspectTier 2 Desktop Support SpecialistTier 1 Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentHandles complex issues, escalated tickets, and advanced troubleshootingAddresses basic user issues, initial contact, and simple troubleshooting
ResponsibilitiesDiagnoses and resolves escalated hardware/software problems, provides technical guidanceResponds to user inquiries, performs basic troubleshooting, documents issues

The Tier 2 Desktop Support Specialist typically manages more complex technical problems and escalated issues compared to the Tier 1 Desktop Support Technician, who handles initial user support and basic troubleshooting. Both roles require similar certifications but differ in scope and complexity of tasks.

How long does it take to become a Tier 2 Desktop Support Specialist?

Becoming a Tier 2 Desktop Support Specialist typically requires 1 to 2 years of experience in desktop support or IT help desk roles, along with relevant certifications such as CompTIA A+ or Network+. Gaining proficiency with troubleshooting hardware, software, and network issues is essential, and some employers may prefer candidates with a bachelor's degree in IT or related fields.

What is a Tier 2 Desktop Support Specialist support role?

A Tier 2 Desktop Support Specialist provides advanced technical assistance to end-users, resolving complex hardware and software issues that cannot be fixed at the first level. They often troubleshoot operating systems, network connectivity, and application problems, using tools like remote support software and diagnostic utilities, and may escalate unresolved issues to Tier 3 support or specialized teams.
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Tier 2 Desktop Support Specialist jobs near you
Infographic showing various Tier 2 Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Support Specialist - Intermediate

DecisionPoint | Cortek

Scott Air Force Base, IL

Full-time

Re-posted 28 days ago

Job description

DecisionPoint seeks an Intermediate Desktop Support Specialist to provide onsite customer support for Global Information Technology Support Services supporting the Military Surface Deployment and Distribution Command (SDDC) Deputy Chief of Staff for Information Management (G6). This position supports SDDC Office Information System users across NIPR and SIPR environments at HQ SDDC, Scott Air Force Base, Illinois. 

The Desktop Support Specialist will provide Tier II desktop support, workstation imaging, hardware/software troubleshooting, peripheral support, ticket resolution, and customer service support. This role requires experience supporting DoD users in a secure IT environment, maintaining approved baseline configurations, supporting patching and workstation upgrades, and documenting issue resolution. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. 


The Intermediate Desktop Support Specialist will: 

  • Provide onsite Tier II desktop support for SDDC users across NIPR and SIPR environments.  
  • Troubleshoot, diagnose, and resolve workstation, laptop, peripheral, printer, and software issues.  
  • Perform workstation imaging, setup, installation, replacement, and lifecycle support.  
  • Support approved baseline configurations for Government-owned desktops, laptops, and related equipment.  
  • Create, update, route, monitor, and close customer support incidents and service requests in the Government-provided ticketing system.  
  • Provide remote desktop administration and telephone-based technical support when required.  
  • Support vulnerability patching, software updates, and hardware/software upgrades.  
  • Conduct or support STIG-related activities within the desktop support area of responsibility.  
  • Maintain documentation, knowledge base entries, and standard operating procedures for common support issues.  
  • Coordinate with systems administrators, network administrators, cybersecurity staff, and Government leads to resolve escalated issues.  
  • Support operational IT requirements for meetings, conferences, and mission events.  
  • Maintain courteous, professional, and mission-focused customer service at all times.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • High School Diploma required.
  • Associate degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.  

Experience: 

  • Minimum 5 years of experience providing desktop support, help desk support, or endpoint support in an enterprise IT environment.  
  • Experience supporting Windows desktops/laptops, Microsoft Office/365, printers, peripherals, imaging tools, and remote support tools.  
  • Experience working in DoD, Army, USTRANSCOM, or other federal IT environments preferred.  
  • Experience using AESD, Remedy, ServiceNow, or equivalent ticketing systems preferred.  
  • Experience supporting NIPR/SIPR users, CAC-enabled systems, and secure facility environments preferred.  

Technical Knowledge: 

    Apply