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Desktop Support Admin Jobs (NOW HIRING)

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

We are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

We are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support ...

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

We are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support ...

Empath Health

Desktop Administrator

Bradenton, FL · On-site

Empath Health is seeking a Desktop Support Administrator is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and ...

New

Empath Health

Desktop Administrator

Bradenton, FL · On-site

Empath Health is seeking a Desktop Support Administrator is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and ...

New

Empath Health

Desktop Administrator

Saint Petersburg, FL · On-site

Empath Health is seeking a Desktop Support Administrator is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and ...

New

Empath Health

Desktop Administrator

Saint Petersburg, FL · On-site

Empath Health is seeking a Desktop Support Administrator is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and ...

New

Empath Health

Desktop Administrator

Saint Petersburg, FL · On-site

Empath Health is seeking a Desktop Support Administrator is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and ...

New

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance * Support ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Administer O365, Active Directory, DNS, Group Policies, and firewall configurations. Required Skills & Qualifications: * Minimum 7 years of experience in desktop support or IT infrastructure roles.

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How much do desktop support admin jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for desktop support admin in the United States is $34.48, according to ZipRecruiter salary data. Most workers in this role earn between $26.68 and $38.94 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Admin vs Help Desk Technician?

AspectDesktop Support AdminHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, corporate IT support, hardware/software troubleshootingHelp desk, remote support, customer service focus
Employer & IndustryBusinesses, IT service providers, corporate environmentsIT support companies, internal IT departments, service desks

While both roles involve troubleshooting and supporting computer systems, a Desktop Support Admin typically handles more complex hardware and software issues on-site within corporate environments. Help Desk Technicians often focus on remote support, customer service, and resolving user issues quickly. The roles overlap in certifications and basic troubleshooting but differ in scope and work setting.

What are some common challenges a Desktop Support Admin faces, and how can they overcome them?

Desktop Support Admins often encounter challenges such as troubleshooting diverse hardware and software issues, managing multiple support requests simultaneously, and adapting to rapidly changing technology environments. Effective time management, clear communication with end-users, and staying current with the latest IT developments are crucial for overcoming these challenges. Collaborating closely with other IT team members and documenting solutions can also help improve efficiency and knowledge sharing within the team.

What are the key skills and qualifications needed to thrive as a Desktop Support Admin, and why are they important?

To thrive as a Desktop Support Admin, you need a strong grasp of computer hardware, operating systems, troubleshooting, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote desktop tools, and enterprise software suites is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure minimal downtime, satisfied users, and smooth IT operations within an organization.

What are Desktop Support Admins?

Desktop Support Admins, also known as Desktop Support Administrators, are IT professionals responsible for maintaining, troubleshooting, and supporting end-user computer systems and related hardware or software. They provide technical assistance to employees, resolve issues with desktops, laptops, printers, and peripherals, and often manage user accounts or software installations. Their role ensures that employees can work efficiently by minimizing downtime due to technical problems, often working closely with other IT specialists to address more complex issues. They may also be involved in system upgrades, security updates, and training users on new technologies.
More about Desktop Support Admin jobs
What cities are hiring for Desktop Support Admin jobs? Cities with the most Desktop Support Admin job openings:
What job categories do people searching Desktop Support Admin jobs look for? The top searched job categories for Desktop Support Admin jobs are:
Desktop Support Admin jobs near you
Infographic showing various Desktop Support Admin job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $71,711 per year, or $34.5 per hour.
Desktop Support Admin

Desktop Support Admin

DANE LLC

Chantilly, VA • On-site

$62K - $67K/yr

Full-time

PTO

Re-posted 27 days ago

Job description

Description:

Our commitment to employee retention is multifaceted: from respectful treatment and aggressive PTO (from day 1) to expansive benefits and continuous learning opportunities, we create a workplace where you can thrive and be your best.  
 
We are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus.  You will be responsible for managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers. These requests pertain to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the Department of State consolidated Bureaus. 

Details: 
Location: Washington DC - Onsite
Job Type: Full Time 
Education: Associate degree or equivalent experience 
Experience: Minimum 5 years of experience working as DSS System Administrator 
Clearance: Must hold Active DoD Secret Clearance or higher to be eligible 

Duties and Responsibilities:

  • Performs system administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
  • Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
  • Analyze, evaluate, and test software and hardware in response to issues identified by the customer.
  • Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
  • Mitigate identified security issues.
  • Research and troubleshoot identified issues. Document ticket.  Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
  • Prepare and maintain activity and progress reports regarding support activities.
  • Act to coordinate activities across support agencies to deliver support services to customers.  
  • Manage and track escalations to ensure timely resolution of customer issues.
  • Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
  • Work to meet program service level agreements (SLA's) to resolve customer issues.
  • Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
  • Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
  • Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
  • Conduct diagnostic troubleshooting and repair for microcomputer devices
  • Install hardware and software application on a myriad of computer devices
Requirements:

  • Associate Degree 
  • One or more industry standard certifications- A+, Security+, Network+; etc. (Preferred)
  • Must have Active Secret or Higher Clearance
  • Minimum of 5 years of experience
Qualifications:

  • Must live in the local DMV area and be able to reliably commute to DC daily. 
  • Must have an Associate's Degree or higher in computer science or a related field. 
  • Minimum 5 years of experience providing Desktop support. 
  • Must hold Active DoD Secret Clearance or higher  
  • One or more industry-standard certifications- A+, Security+, Network+; etc. preferred  
  • Must have working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.  
  • Must have experience providing Tier 1 and 2 technical support with hardware and software.  
  • Must have excellent attention to detail.  
  • Must have a strong working knowledge of computer terms

Physical Requirements:  
 
  • Must be able to move/handle equipment up to 30 pounds  

DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.