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Service Desk Support Technician Jobs (NOW HIRING)

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Contract IT Service Desk Support Technician Location: Mobile, AL (100% Onsite) Duration: 3-Month Contract with Potential for Full-Time Conversion Join a fast-paced healthcare technology environment ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

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Service Desk Support Technician information

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How much do service desk support technician jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for service desk support technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk technical support job?

A service desk support technician provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They typically work in IT support environments, using tools like ticketing systems and remote access software, and often require good communication skills and basic certifications such as CompTIA A+.

What are some common challenges Service Desk Support Technicians face, and how are they typically addressed in the workplace?

Service Desk Support Technicians often encounter challenges such as managing high volumes of tickets, troubleshooting a wide variety of technical issues, and balancing priorities between urgent and routine requests. These challenges are usually addressed by following structured ticketing systems, utilizing knowledge bases, and collaborating closely with other IT team members for complex issues. Many organizations also provide ongoing training and encourage open communication within the team to ensure technicians can grow their skills and efficiently resolve user problems.

What does a service desk technician do?

A service desk support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use ticketing systems to track problems, communicate solutions, and may assist with system setup, maintenance, and user training in an IT support environment.

What does a support service technician do?

A support service technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools or on-site visits to resolve problems, document incidents, and ensure systems operate smoothly. Strong communication skills and knowledge of common IT tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Service Desk Support Technician, and why are they important?

To thrive as a Service Desk Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is commonly required. Excellent communication, patience, and problem-solving abilities help technicians interact effectively with users and resolve issues efficiently. These skills are crucial for delivering timely technical support, maintaining system uptime, and ensuring user satisfaction across an organization.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and basic troubleshooting, allowing Service Desk Support Technicians to focus on more complex issues. However, AI does not fully replace human support, as many problems require critical thinking, empathy, and personalized assistance that only skilled technicians provide.

What is a Service Desk Support Technician?

A Service Desk Support Technician is an IT professional responsible for assisting users with technical issues related to computer systems, software, and hardware. They act as the first point of contact for troubleshooting problems, answering queries, and providing solutions either remotely or in-person. Their tasks often include resetting passwords, resolving connectivity issues, and escalating complex problems to higher-level IT staff. Service Desk Support Technicians play a crucial role in maintaining productivity by ensuring technology runs smoothly within an organization.
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Service Desk Support Technician jobs near you
Infographic showing various Service Desk Support Technician job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
IT professionals - Helpdesk & Desktop Services

IT professionals - Helpdesk & Desktop Services

Management Applications, Inc.

Charlotte, NC • On-site

$19.50 - $26.25/hr

Full-time

Posted 21 days ago

Job description

Management Applications, Inc., a leading provider of Managed IT Services is seeking IT professionals to support a contract serving a Technology Service Desk in Charlotte, North Carolina. Applicants must be Dell certified and certified to work on HP printers.
It is expected that Service Desk staff will consist of Support Technicians, Support Technician supervisors, Desk Side Support Technicians, a Desk Side Support Technician supervisor and Service Desk Manager. Company personnel shall be Dell technician certified and certified to work on HP printers. The Company shall ensure both new and existing Company employees are provided ongoing support level training on new and emerging technologies throughout the Contract.
Background
Through the hiring of IT professionals this Entity expects to meet the following business goals and objectives:
  • Maintaining centrally managed and integrated Service Desk and Desk Side support for Departments;
  • Minimizing User downtime;
  • Maintaining an accurate inventory of the networked and stand-alone PCs, Networked Printers, peripherals and other network devices; and
  • Reporting trends and determining issues and providing reports for root cause analysis.

The Service Desk handles issues including, but not limited to:
  • Dell PC's (Desktop and Laptop, Windows and Apple);
  • Telephones (PSTN and VOIP);
  • Mobile devices (iOS, Android and Windows including tablets);
  • E-mail services (Client/Server and Web-based);
  • Networked Printers and plotter;
  • Peripherals; and
  • Radios and other communication devices.

**Please do not apply to this advertisement if you do not have experience in the below areas.
Responsibilities and Experience
Service Desk Support Technician
Service Desk Support Technician shall be courteous, knowledgeable of the environment, and speak clear proficient English. The Service Desk Support Technician shall have the knowledge, skills and ability to immediately remote control or remote assist with the computer having the issue or instruct the User on how to best resolve the incident and/or fulfill the service request.
Service Desk Supervisor.
The Service Desk Supervisor shall work directly with the Client Support Manager and is responsible for how the Service Desk Support Technician's interact with Users. The Service Desk Supervisor shall be familiar with the call volume and type of calls being made in order to identify possible training issues with the Service Desk Support Technicians. The Service Desk Supervisor shall identify calls that could be impacting larger numbers of people and Departments and inform appropriate personnel. This person shall record any alerts or special instructions for known Incidents.
Service Desk Manager.
The Service Desk Manager shall work directly with the Client Service Support Manager to update documentation and to make sure the call center is aware of changes and new processes. This person shall escalate any unresolved incidents with staff to make sure Incidents and Support Requests are handled according to defined escalation processes.
Desk Side Support Technician.
Desk Side Support Technicians shall be very familiar with operating system issues and how to troubleshoot such issues. They should be familiar with how PCs work and connect to the network and to Networked Printers both locally connected and connected using a print server. The Desk Side Support Technician shall solve issues thoroughly and quickly for User issues that were not resolved at the Service Desk Support Technician level. The problem could be solved by using remote tools or a physical visit to the User's location.
Desk Side Support Technician.
Desk Side Support Technicians shall be very familiar with operating system issues and how to troubleshoot such issues. They should be familiar with how PCs work and connect to the network and to Networked Printers both locally connected and connected using a print server. The Desk Side Support Technician shall solve issues thoroughly and quickly for User issues that were not resolved at the Service Desk Support Technician level. The problem could be solved by using remote tools or a physical visit to the User's location.
Desk Side Support Supervisor.
The Desk Side Support Supervisor manages the Desk Side Support Technicians and reports to the Service Desk Manager. If the Desk Side Support Technicians are not able to resolve an issue in a timely manner or if other additional resources are needed to resolve the issue the call shall be escalated to a Desk Side Support Supervisor. This Desk Side Support Supervisor shall have a higher level of knowledge about specific applications and configurations needed to resolve complex issues. The Desk Side Support Supervisor will work directly with Department IT resources as well as have access to escalated Company resources for incident resolution. These Services could be but are not be limited to hardware and software issues that are procedural or require more in-depth knowledge or diagnostics. This level shall be able to research issues for custom applications or heavily customized COTS applications. After all efforts by the Senior Desk Side Support Technician are exhausted, the call will be handed over to the management.
Project Manager:
The duties of the Company Project Manager include, but are not limited to the following regarding transition of the Services:
  • Coordination of Services and the Company's resource assignment based upon the requirements;
  • Management of the Services by monitoring, reporting and consulting with the Project Manager when deviations occur and by documenting all such deviations in accordance with agreed upon change control procedures;
  • Facilitation of review meetings and conferences between the MAI and the Company's executives when scheduled or requested by the Company
  • Communication among and between MAI and the Company's staff;
  • Promptly responding to the Project Manager when consulted in writing or by E-mail;
  • Identifying and providing the Company with timely written notice of all issues that may threaten the Company's Services in the manner contemplated by the Contract (with "timely" meaning immediately after the Company becomes aware of them); and
  • Meeting with the outgoing service provider working on projects that relate to this effort as necessary to resolve problems and coordinate the Services.

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