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Service Desk Support Technician Jobs (NOW HIRING)

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate ...

Coforge

Service Desk Support

Charleston, WV · On-site

$19.50 - $26.25/hr

We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location. Role : Service Desk Support Location : Charleston, WV Mode Of ...

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Help Desk Support Technician

Brea, CA · On-site

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site ... Deliver excellent customer service while assisting users with technical issues Qualifications * 2-4 ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ...

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Service Desk Support Technician information

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How much do service desk support technician jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for service desk support technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk technical support job?

A service desk support technician provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They typically work in IT support environments, using tools like ticketing systems and remote access software, and often require good communication skills and basic certifications such as CompTIA A+.

What are some common challenges Service Desk Support Technicians face, and how are they typically addressed in the workplace?

Service Desk Support Technicians often encounter challenges such as managing high volumes of tickets, troubleshooting a wide variety of technical issues, and balancing priorities between urgent and routine requests. These challenges are usually addressed by following structured ticketing systems, utilizing knowledge bases, and collaborating closely with other IT team members for complex issues. Many organizations also provide ongoing training and encourage open communication within the team to ensure technicians can grow their skills and efficiently resolve user problems.

What does a service desk technician do?

A service desk support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use ticketing systems to track problems, communicate solutions, and may assist with system setup, maintenance, and user training in an IT support environment.

What does a support service technician do?

A support service technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools or on-site visits to resolve problems, document incidents, and ensure systems operate smoothly. Strong communication skills and knowledge of common IT tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Service Desk Support Technician, and why are they important?

To thrive as a Service Desk Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is commonly required. Excellent communication, patience, and problem-solving abilities help technicians interact effectively with users and resolve issues efficiently. These skills are crucial for delivering timely technical support, maintaining system uptime, and ensuring user satisfaction across an organization.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and basic troubleshooting, allowing Service Desk Support Technicians to focus on more complex issues. However, AI does not fully replace human support, as many problems require critical thinking, empathy, and personalized assistance that only skilled technicians provide.

What is a Service Desk Support Technician?

A Service Desk Support Technician is an IT professional responsible for assisting users with technical issues related to computer systems, software, and hardware. They act as the first point of contact for troubleshooting problems, answering queries, and providing solutions either remotely or in-person. Their tasks often include resetting passwords, resolving connectivity issues, and escalating complex problems to higher-level IT staff. Service Desk Support Technicians play a crucial role in maintaining productivity by ensuring technology runs smoothly within an organization.
More about Service Desk Support Technician jobs
What cities are hiring for Service Desk Support Technician jobs? Cities with the most Service Desk Support Technician job openings:
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Service Desk Support Technician jobs near you
Infographic showing various Service Desk Support Technician job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
Service Desk Support Specialist

Service Desk Support Specialist

Key Concepts Knowledgebase LLC

Bethesda, MD

Other

Posted 28 days ago

Job description

Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialistto join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The successful candidate will be friendly, have great customer service skills, and work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner. The Service Desk Support Specialistresponsibilities are as follows: Serve as the initial point of contact between the user and our IT service delivery department

Work within the ServiceNow ticketing system to create detailed work logs and technical documentation. Performs generic problem solving and assistance on various software applications, hardware systems and new technologies on the program. Provide support in the following way: chat, phone, email, and web support to users using communications, collaboration tools, and applications.

Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required. Provide instruction and/or training to users on existing or new systems, various applications and new technologies. Assists with the review, evaluation and recommendation of solutions relating to hardware and software problems.

Work according to scripts, SOPs and guidelines to provide support. Qualifications: Knowledge, Skills and Abilities: Must be detail-oriented, organized, customer service-oriented and can work under tight deadlines. Should have extensive experience providing Tier 1 support in the IT environment as a Help Desk Support Technician (Tier I or Tier II) with a large IT Service Support organization for 5+ years.

Have very good analytical troubleshooting skills in IT help desk support environment on popular applications, hardware, and new technologies. Have working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.) .

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About Key Concepts Knowledgebase

Sourced by ZipRecruiter

Key Concepts Knowledgebase, LLC is a Small DBE Business, and solutions-driven enterprise based in the DC area. The company is founded on the provision of quality services, creative business and IT solutions, and responsible business processes. Mission Statement: With a focus on transferring knowledge on key concepts in the process, we seek to provide our customers with the best of breed services and solutions, to solve their business problems and be part of initiatives that drive sustainable, green IT solutions.

Industry

Network security

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Social media

Facebook

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