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Service Desk Support Technician Jobs (NOW HIRING)

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

... services. Essential Duties and Responsibilities The essential functions include, but are not ... The Help Desk Support Technician must demonstrate competence in the following areas:

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

They are seeking a Help Desk Support Technician to provide all levels of IT support to their customer base, focusing on desktop/laptop repair, troubleshooting, and support for O365 Applications.

Ci Design, Inc.

DESKTOP SUPPORT TECHNICIAN

Boston, MA · On-site

$55K/yr

DESKTOP SUPPORT TECHNICIAN Department: GENERAL Employment Type: Full Time Location: BOSTON, MA ... Overseeing IT service desk operations, ensuring performance management, and providing exceptional ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support ... NuAxis Innovations is a provider of professional services and IT solutions for federal government ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

When not deployed onsite, the Field Support Technician supports the internal service desk through remote troubleshooting, ticket management, and operational support across Aqueity's client base.

System Soft Technologies

IT Service Desk Support

Job Summary for Service Desk Support: We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary ...

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How much do service desk support technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk support technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk support technician?

A Service Desk Support Technician is an IT professional responsible for assisting users with technical issues related to computer systems, software, and hardware. They act as the first point of contact for troubleshooting problems, answering queries, and providing solutions either remotely or in-person. Their tasks often include resetting passwords, resolving connectivity issues, and escalating complex problems to higher-level IT staff. Service Desk Support Technicians play a crucial role in maintaining productivity by ensuring technology runs smoothly within an organization.

What are the key skills and qualifications needed to thrive as a service desk support technician?

To thrive as a Service Desk Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is commonly required. Excellent communication, patience, and problem-solving abilities help technicians interact effectively with users and resolve issues efficiently. These skills are crucial for delivering timely technical support, maintaining system uptime, and ensuring user satisfaction across an organization.

What are some common challenges service desk support technicians face, and how are they typically addressed in the workplace?

Service Desk Support Technicians often encounter challenges such as managing high volumes of tickets, troubleshooting a wide variety of technical issues, and balancing priorities between urgent and routine requests. These challenges are usually addressed by following structured ticketing systems, utilizing knowledge bases, and collaborating closely with other IT team members for complex issues. Many organizations also provide ongoing training and encourage open communication within the team to ensure technicians can grow their skills and efficiently resolve user problems.
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Service Desk Support Technician jobs near you
Infographic showing various Service Desk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Help Desk Support Technician

Decisionpoint Corporation

Baltimore, MD • On-site

$19 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Overview
DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions.
This position is onsite in Baltimore, MD.
Duties & Responsibilities
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation in the incident management system is required for both real-time voice and virtual reported problems.
  • Documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
  • Dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
  • Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-time events to management and customers as required.
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems
  • Accept and process virtual call inquires for hardware and software,
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
  • Gather information and follow required diagnostic procedures.
  • Adhere to the Standard Operating Procedures (SOP).
Qualifications
  • Ability to obtain a Public Trust clearance.
  • Must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
  • Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
  • Minimum of one year of IT call center support experience required.

Desired skills:
  • Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system).

Compensation: Anticipated hourly rate range is $19.00-$21.00 per hour.
DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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