ZipRecruiter

Log In

1

Service Desk Support Technician Jobs (NOW HIRING)

InstantServe LLC

Service Desk Support Analyst

$21 - $28.75/hr

Service Desk Support Analyst Location: Remote Position Overview :- We are seeking an experienced Service Desk Support Analyst to provide first-line technical support for a large enterprise ...

Enclipse Corp.

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to provide Tier 1 technical support and ensure exceptional customer service in a distributed IT environment. Responsibilities : • Provide ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments.

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

... services. Essential Duties and Responsibilities The essential functions include, but are not ... The Help Desk Support Technician must demonstrate competence in the following areas:

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support ... NuAxis Innovations is a provider of professional services and IT solutions for federal government ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC · On-site

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to ... Document incidents status and solutions in the IT service management software. * Provide technical ...

htna

Service Desk Support I

Romeoville, IL

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to ... Document incidents status and solutions in the IT service management software. * Provide technical ...

Leidos

Service Desk Support

Bethesda, MD · On-site

$21.50 - $29/hr

Leidos is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to support the National Digital Exploitation & OSINT Center (NDOC). This position provides first-line technical support to ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

... services. Essential Duties and Responsibilities The essential functions include, but are not ... The Help Desk Support Technician must demonstrate competence in the following areas:

previous page

Showing results 41-60

All JobsService Desk Support Technician Jobs

Service Desk Support Technician information

See salary details

$11

$23

$36

How much do service desk support technician jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk support technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges service desk support technicians face, and how are they typically addressed in the workplace?

Service Desk Support Technicians often encounter challenges such as managing high volumes of tickets, troubleshooting a wide variety of technical issues, and balancing priorities between urgent and routine requests. These challenges are usually addressed by following structured ticketing systems, utilizing knowledge bases, and collaborating closely with other IT team members for complex issues. Many organizations also provide ongoing training and encourage open communication within the team to ensure technicians can grow their skills and efficiently resolve user problems.

What are the key skills and qualifications needed to thrive as a service desk support technician?

To thrive as a Service Desk Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is commonly required. Excellent communication, patience, and problem-solving abilities help technicians interact effectively with users and resolve issues efficiently. These skills are crucial for delivering timely technical support, maintaining system uptime, and ensuring user satisfaction across an organization.

What is a service desk support technician?

A Service Desk Support Technician is an IT professional responsible for assisting users with technical issues related to computer systems, software, and hardware. They act as the first point of contact for troubleshooting problems, answering queries, and providing solutions either remotely or in-person. Their tasks often include resetting passwords, resolving connectivity issues, and escalating complex problems to higher-level IT staff. Service Desk Support Technicians play a crucial role in maintaining productivity by ensuring technology runs smoothly within an organization.
More about Service Desk Support Technician jobs
What cities are hiring for Service Desk Support Technician jobs? Cities with the most Service Desk Support Technician job openings:
What states have the most Service Desk Support Technician jobs? States with the most job openings for Service Desk Support Technician jobs include:
What job categories do people searching Service Desk Support Technician jobs look for? The top searched job categories for Service Desk Support Technician jobs are:
Service Desk Support Technician jobs near you
Infographic showing various Service Desk Support Technician job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk Support Analyst

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Posted 9 days ago

Job description

Job Title: Service Desk Support Analyst
Location: Remote
Position Overview:-
We are seeking an experienced Service Desk Support Analyst to provide first-line technical support for a large enterprise environment supporting approximately 5,000 end users. This role is responsible for delivering high-quality IT support by resolving technical incidents and service requests while maintaining excellent customer service standards. The ideal candidate will have strong troubleshooting skills across Windows, macOS, Microsoft 365, Active Directory, VPN, networking, and endpoint devices.
Minimum Qualifications
High School Diploma or GED with 4 years of Technical Support or Service Desk experience.
Education Substitution
Associate's Degree may substitute for 2 years of required experience.
Bachelor's Degree may substitute for the entire 4 years of required experience.
Desired Skills:-
  1. Strong knowledge of computer hardware, software, and mobile devices.
  2. Experience supporting Windows, macOS, and mobile operating systems.
  3. Understanding of networking fundamentals including:
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  1. Experience with Active Directory and Group Policy.
  2. Knowledge of endpoint security solutions.
  3. Familiarity with ITIL best practices for Incident, Problem, and Asset Management.
  4. Ability to diagnose and resolve complex technical issues.
  5. Strong analytical and problem-solving skills.
  6. Experience prioritizing and managing multiple service tickets.
  7. Excellent verbal and written communication skills.
  8. Ability to identify recurring technical issues and recommend improvements.
  9. Awareness of IT security principles and incident reporting procedures.
  10. Strong customer service and interpersonal skills.
  11. Ability to work independently in a fast-paced environment.
  12. Adaptability to changing technologies and business requirements.
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

FacebookTwitter

View All InstantServe Jobs

Apply