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Service Desk Support Technician Jobs (NOW HIRING)

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Contract IT Service Desk Support Technician Location: Mobile, AL (100% Onsite) Duration: 3-Month Contract with Potential for Full-Time Conversion Join a fast-paced healthcare technology environment ...

New York Racing Association

Service Desk Support Specialist Apply now Job no: 493526 Work type: Regular Full Time Location: Belmont Park (Elmont) Categories: Information Technology Title: Service Desk Support Specialist ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

JConnect Infotech

Service Desk Support (Assistive)

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory ...

Ci Design, Inc.

DESKTOP SUPPORT TECHNICIAN

Boston, MA · On-site

$55K/yr

DESKTOP SUPPORT TECHNICIAN Department: GENERAL Employment Type: Full Time Location: BOSTON, MA ... Overseeing IT service desk operations, ensuring performance management, and providing exceptional ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

When not deployed onsite, the Field Support Technician supports the internal service desk through remote troubleshooting, ticket management, and operational support across Aqueity's client base.

Leidos

Service Desk Support

Bethesda, MD · On-site

$21.50 - $29/hr

Leidos is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to support the National Digital Exploitation & OSINT Center (NDOC). This position provides first-line technical support to ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

When not deployed onsite, the Field Support Technician supports the internal service desk through remote troubleshooting, ticket management, and operational support across Aqueity's client base.

InstantServe LLC

Service Desk Support Analyst

$21 - $28.75/hr

Service Desk Support Analyst Location: Remote Position Overview :- We are seeking an experienced Service Desk Support Analyst to provide first-line technical support for a large enterprise ...

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Service Desk Support Technician information

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How much do service desk support technician jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk support technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges service desk support technicians face, and how are they typically addressed in the workplace?

Service Desk Support Technicians often encounter challenges such as managing high volumes of tickets, troubleshooting a wide variety of technical issues, and balancing priorities between urgent and routine requests. These challenges are usually addressed by following structured ticketing systems, utilizing knowledge bases, and collaborating closely with other IT team members for complex issues. Many organizations also provide ongoing training and encourage open communication within the team to ensure technicians can grow their skills and efficiently resolve user problems.

What are the key skills and qualifications needed to thrive as a service desk support technician?

To thrive as a Service Desk Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is commonly required. Excellent communication, patience, and problem-solving abilities help technicians interact effectively with users and resolve issues efficiently. These skills are crucial for delivering timely technical support, maintaining system uptime, and ensuring user satisfaction across an organization.

What is a service desk support technician?

A Service Desk Support Technician is an IT professional responsible for assisting users with technical issues related to computer systems, software, and hardware. They act as the first point of contact for troubleshooting problems, answering queries, and providing solutions either remotely or in-person. Their tasks often include resetting passwords, resolving connectivity issues, and escalating complex problems to higher-level IT staff. Service Desk Support Technicians play a crucial role in maintaining productivity by ensuring technology runs smoothly within an organization.
More about Service Desk Support Technician jobs
What cities are hiring for Service Desk Support Technician jobs? Cities with the most Service Desk Support Technician job openings:
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Service Desk Support Technician jobs near you
Infographic showing various Service Desk Support Technician job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Help Desk Support Technician

NuAxis Innovations LLC

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Re-posted 3 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position.
Overview
At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.
Key Responsibilities
  • Provide Tier 1 technical support via phone, email, and in-person
  • Troubleshoot hardware, software, and network issues
  • Support Windows 10/11 and macOS environments
  • Manage tickets using tools such as ServiceNow, Remedy, or equivalent
  • Perform Active Directory tasks (user creation, password resets, group management)
  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Assist with device imaging (PXE), deployments, and upgrades
  • Provide support for VPN, remote desktop, and connectivity issues
  • Maintain asset inventory and assist with hardware lifecycle management
  • Escalate complex issues to Tier 2/3 teams

Required Qualifications
  • 1-3 years of IT Help Desk / Desktop Support experience
  • CompTIA A+ (or equivalent)
  • Strong troubleshooting and customer service skills
  • Experience with ticketing systems and remote support tools

Preferred
  • ITIL Foundation
  • Experience with MDM tools (Intune, MaaS360, JAMF)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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