ZipRecruiter

Log In

1

Service Desk Support Technician Jobs (NOW HIRING)

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At ... Strong troubleshooting and customer service skills * Experience with ticketing systems and remote ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Contract IT Service Desk Support Technician Location: Mobile, AL (100% Onsite) Duration: 3-Month Contract with Potential for Full-Time Conversion Join a fast-paced healthcare technology environment ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsService Desk Support Technician Jobs

Service Desk Support Technician information

See salary details

$11

$23

$36

How much do service desk support technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk support technician in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service desk support technician?

A Service Desk Support Technician is an IT professional responsible for assisting users with technical issues related to computer systems, software, and hardware. They act as the first point of contact for troubleshooting problems, answering queries, and providing solutions either remotely or in-person. Their tasks often include resetting passwords, resolving connectivity issues, and escalating complex problems to higher-level IT staff. Service Desk Support Technicians play a crucial role in maintaining productivity by ensuring technology runs smoothly within an organization.

What are the key skills and qualifications needed to thrive as a service desk support technician?

To thrive as a Service Desk Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is commonly required. Excellent communication, patience, and problem-solving abilities help technicians interact effectively with users and resolve issues efficiently. These skills are crucial for delivering timely technical support, maintaining system uptime, and ensuring user satisfaction across an organization.

What are some common challenges service desk support technicians face, and how are they typically addressed in the workplace?

Service Desk Support Technicians often encounter challenges such as managing high volumes of tickets, troubleshooting a wide variety of technical issues, and balancing priorities between urgent and routine requests. These challenges are usually addressed by following structured ticketing systems, utilizing knowledge bases, and collaborating closely with other IT team members for complex issues. Many organizations also provide ongoing training and encourage open communication within the team to ensure technicians can grow their skills and efficiently resolve user problems.
More about Service Desk Support Technician jobs

What cities are hiring for Service Desk Support Technician jobs?

Cities with the most Service Desk Support Technician job openings:

What states have the most Service Desk Support Technician jobs?

States with the most job openings for Service Desk Support Technician jobs include:

What job categories do people searching Service Desk Support Technician jobs look for?

The top searched job categories for Service Desk Support Technician jobs are:

Service Desk Support Technician jobs near you
Infographic showing various Service Desk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk Support Specialist

Key Concepts Knowledgebase LLC

Bethesda, MD • On-site

Full-time

Re-posted 8 days ago

Job description

EOE Statement
Key Concepts Knowledgebase is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.
Description
Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The successful candidate will be friendly, have great customer service skills, and work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.
The Service Desk Support Specialist responsibilities are as follows:
  • Serve as the initial point of contact between the user and our IT service delivery department.
  • Work within the ServiceNow ticketing system to create detailed work logs and technical documentation.
  • Performs generic problem solving and assistance on various software applications, hardware systems and new technologies on the program.
  • Provide support in the following way: chat, phone, email, and web support to users using communications, collaboration tools, and applications.
  • Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required.
  • Provide instruction and/or training to users on existing or new systems, various applications and new technologies.
  • Assists with the review, evaluation and recommendation of solutions relating to hardware and software problems.
  • Work according to scripts, SOPs and guidelines to provide support.

Qualifications:
Knowledge, Skills and Abilities:
  • Must be detail-oriented, organized, customer service-oriented and can work under tight deadlines.
  • Should have extensive experience providing Tier 1 support in the IT environment as a Help Desk Support Technician (Tier I or Tier II) with a large IT Service Support organization for 5+ years.
  • Have very good analytical troubleshooting skills in IT help desk support environment on popular applications, hardware, and new technologies.
  • Have working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.)

Position Requirements
Required:
  • Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers.
  • Experience with Microsoft office 365 applications installation, usage and troubleshooting.
  • 5+ years progressive experience as a Tier I or Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support.

Desired:
  • NIH experience
  • ITIL Cert

Training and Certifications:
Education:
  • GED with a minimum of 5+ years' years demonstrated related work experience in a large multi-platform Information Services environment.
  • HDI or other IT certifications

Other:
  • Must be able to obtain and/or pass a public trust background check. Must be able to work flexible hours and multiple locations.

Full-Time/Part-Time
Full-Time
Position
NIH Customer Service Representative
Location
Bethesda
This position is currently accepting applications.
Key Concepts Knowledgebase logo

About Key Concepts Knowledgebase

Sourced by ZipRecruiter

Key Concepts Knowledgebase, LLC is a Small DBE Business, and solutions-driven enterprise based in the DC area. The company is founded on the provision of quality services, creative business and IT solutions, and responsible business processes. Mission Statement: With a focus on transferring knowledge on key concepts in the process, we seek to provide our customers with the best of breed services and solutions, to solve their business problems and be part of initiatives that drive sustainable, green IT solutions.

Industry

Network security

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Social media

Facebook

View All Key Concepts Knowledgebase Jobs

Apply