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Lead Desktop Support Analyst Jobs (NOW HIRING)

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

DCM Services

Desktop Support Analyst

Columbia, SC · On-site

$50K - $60K/yr

Description Desktop Support Analyst Full-time | Non-Exempt | Bonus Eligible About DCM Services DCM Services, LLC is a receivables management company that partners with organizations to deliver ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

DYOPATH

Desktop Support Analyst I

Sanford, NC · On-site

$21/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with your most updated resume if you are interested. To support the daily activities of the Desktop ...

DYOPATH

Desktop Support Analyst I

Waco, TX · On-site

$22/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... lead technicians or the appropriate support groups. * Perform user password resets in Active ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

TEKsystems

Lead Desktop Support Technician

Tracy, CA

$35 - $38.50/hr

Provide day-to-day desktop support, break/fix services, and hardware maintenance. * Act as the lead technician and primary escalation point for complex desktop, hardware, and connectivity issues.

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment * Connections: You connect ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals ...

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Lead Desktop Support Analyst information

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$14

$31

$56

How much do lead desktop support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for lead desktop support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a lead desktop support analyst do?

A Lead Desktop Support Analyst oversees the technical support provided to users for their desktop computers, software, and other IT equipment. They are responsible for troubleshooting complex issues, managing a team of support analysts, and ensuring that service requests are resolved efficiently. Additionally, they may coordinate with other IT departments, maintain documentation, and implement best practices for desktop support. Their role often includes training new staff and evaluating the effectiveness of support processes.

How does a lead desktop support analyst balance hands-on technical work with managing a support team?

A Lead Desktop Support Analyst often splits their time between resolving complex technical issues and overseeing a team of support technicians. They serve as an escalation point for advanced problems, mentor junior staff, and help coordinate workflow to ensure efficient ticket resolution. Additionally, they may be responsible for setting team priorities, providing training, and liaising with other IT departments to implement new technologies or improve processes. This balance requires strong organizational and leadership skills, as well as the ability to stay current with emerging desktop and end-user technologies.

What are the key skills and qualifications needed to thrive as a lead desktop support analyst, and why are they important?

To thrive as a Lead Desktop Support Analyst, you need expertise in troubleshooting hardware and software issues, a strong understanding of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and enterprise deployment software is typically required. Excellent problem-solving abilities, leadership, and strong communication skills help in managing teams and delivering exceptional end-user support. These skills are crucial for efficiently resolving technical problems, guiding support teams, and maintaining high productivity within an organization.

What is the difference between Lead Desktop Support Analyst vs Desktop Support Technician?

AspectLead Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, coordinates projectsProvides technical support to end-users, troubleshoots hardware/software issues
ResponsibilitiesLead support efforts, mentor staff, implement solutionsResolve user issues, install hardware/software, perform maintenance

The Lead Desktop Support Analyst typically has more leadership responsibilities, overseeing support teams and managing escalations, while the Desktop Support Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in IT support environments, but the lead position involves additional managerial duties.

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What job categories do people searching Lead Desktop Support Analyst jobs look for?

The top searched job categories for Lead Desktop Support Analyst jobs are:

Lead Desktop Support Analyst jobs near you
Infographic showing various Lead Desktop Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Desktop Support Analyst

EROS Technologies, Inc.

Sunnyvale, CA

$27.25 - $36.75/hr

Contractor

Re-posted 4 days ago

Job description

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Job Title: - Desktop Support Analyst (513708)

Location: - Sunnyvale, CA (94085)

Duration: - 1 Year

Job Description: -

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users.

Responsibilities (Other duties may be assigned)

Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment

Install and configure software

Set up and configure printers, scanners, and other peripherals

Maintain and troubleshoot audio visual equipment

Document issue resolution using the help desk ticketing system, document knowledge base and other articles in Sharepoint

Maintain inventory of all hardware and software resources and parts-

Maintain excellent communication with all end users and other members of the technology department

Work with outside vendors as needed

This person will be also doing user education

Execute other assigned tasks as delegated by the Manager of IT Support

Requirements:

Ability to clearly communicate technical concepts to non-technical people

Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures

Ability to multi-task in a fast-paced environment

2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)

Experience working with O365, SharePoint and Office 2013

Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)

Some knowledge of Active Directory concepts and administration

Someone who is comfortable working in front of executives

Experience working with laptops - will be supporting at least 700 laptops

Experience with Avaya or similar

Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Eros Technologies logo

About Eros Technologies

Sourced by ZipRecruiter

We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.

Industry

Human resources consulting services

Company size

1,001 - 5,000 Employees

Headquarters location

Lewes, DE, US

Year founded

2015

Social media

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