ZipRecruiter

Log In

1

Lead Desktop Support Analyst Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Twinsburg, OH

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

DYOPATH

Desktop Support Analyst II

Bothell, WA

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch ...

DYOPATH

Desktop Support Analyst II

Bothell, WA · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Redmond, WA · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Bellevue, WA · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Edmonds, WA · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location: Government Site (On-Site) Clearance Requirements: Secret or above. Salary Range: $110,000-$120,000 ...

MKS2 Technologies

Desktop Support Analyst

Boyers, PA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location: Government Site (On-Site) Clearance Requirements: Secret or above. Salary Range: $110,000-$120,000 ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location: Government Site (On-Site) Clearance Requirements: Secret or above. Salary Range: $110,000-$120,000 ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsLead Desktop Support Analyst Jobs

Lead Desktop Support Analyst information

See salary details

$14

$31

$56

How much do lead desktop support analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for lead desktop support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a lead desktop support analyst do?

A Lead Desktop Support Analyst oversees the technical support provided to users for their desktop computers, software, and other IT equipment. They are responsible for troubleshooting complex issues, managing a team of support analysts, and ensuring that service requests are resolved efficiently. Additionally, they may coordinate with other IT departments, maintain documentation, and implement best practices for desktop support. Their role often includes training new staff and evaluating the effectiveness of support processes.

How does a lead desktop support analyst balance hands-on technical work with managing a support team?

A Lead Desktop Support Analyst often splits their time between resolving complex technical issues and overseeing a team of support technicians. They serve as an escalation point for advanced problems, mentor junior staff, and help coordinate workflow to ensure efficient ticket resolution. Additionally, they may be responsible for setting team priorities, providing training, and liaising with other IT departments to implement new technologies or improve processes. This balance requires strong organizational and leadership skills, as well as the ability to stay current with emerging desktop and end-user technologies.

What are the key skills and qualifications needed to thrive as a lead desktop support analyst, and why are they important?

To thrive as a Lead Desktop Support Analyst, you need expertise in troubleshooting hardware and software issues, a strong understanding of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and enterprise deployment software is typically required. Excellent problem-solving abilities, leadership, and strong communication skills help in managing teams and delivering exceptional end-user support. These skills are crucial for efficiently resolving technical problems, guiding support teams, and maintaining high productivity within an organization.

What is the difference between Lead Desktop Support Analyst vs Desktop Support Technician?

AspectLead Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, coordinates projectsProvides technical support to end-users, troubleshoots hardware/software issues
ResponsibilitiesLead support efforts, mentor staff, implement solutionsResolve user issues, install hardware/software, perform maintenance

The Lead Desktop Support Analyst typically has more leadership responsibilities, overseeing support teams and managing escalations, while the Desktop Support Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in IT support environments, but the lead position involves additional managerial duties.

More about Lead Desktop Support Analyst jobs

What job categories do people searching Lead Desktop Support Analyst jobs look for?

The top searched job categories for Lead Desktop Support Analyst jobs are:

Lead Desktop Support Analyst jobs near you
Infographic showing various Lead Desktop Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Lead Desktop Support Specialist

Shrive Technologies LLC

Rahway, NJ • On-site

$65 - $90/hr

Other

Posted 2 days ago

New

Job description

Job Title – Lead Desktop Support Specialist Location - Pheonix, AZ EXP – (10+ years lead resource required) Job description:
  • Provide technical support across for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh
  • Provide Level 1 or level 2 break/fix support for in-scope hardware and software
  • Broad understanding of Windows 10/Windows 11 and mobile operating systems (Ipad/Iphone in corporate setting) and the ability to lead change in a large complex desktop environment.
  • Assess hardware and software malfunctions by means of diagnostic tools and user input
  • Deliver remote and deskside support to authorized users as required
  • Document and classify incidents in ticketing systems (e.g., ServiceNow)
  • Provide technical support assisting workstations, setting up printers, general operating system issues, OS upgrade issues, login or connectivity issues, install new hardware and software or systems and keep track of existing problems
  • Understanding of Modern cloud desktop management including technology such as Office365, Onedrive
  • Responds to customer requests for service and repairs. Manage and maintain the SLA for Field Service tickets.
  • Manage and maintain spare inventory for in-scope hardware devices and report inventory levels as per organizational policies
  • Track requests for new devices, spare components, or peripherals
  • Must be able to communicate across all levels of the organization and articulate details of a solution, problem or initiative in both a technical and non-technical context to end users or VIP users
  • Communication skills to explain technical concepts in ways users can readily understand and for interacting with team members
  • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly
  • Basic understanding of Microsoft SCCM
#J-18808-Ljbffr

Apply