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Desktop Support Lead Jobs (NOW HIRING)

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Desktop Team Lead

Ossining, NY · On-site

$21.25 - $27/hr

The Desktop Support Lead role presents an opportunity to solve problems of moderate to high complexity without help. Weekend hours and on-call hours as required. Responsibilities * Provide technical ...

Neurealm, Inc.

Desktop Support Team Lead

Boston, MA · On-site

Minimum of 5 years in a technical desktop support role, with at least 1-2 years of experience in a team lead, supervisory, or senior escalation capacity * Industry Environment: Proven experience ...

Balin Technologies

Desktop Support Engineer

Nashua, NH · On-site

Desktop Support Team Lead/ Level 2 Technical Support Location: Boston, MA(02111) Onsite The Desktop Support Team Lead oversees the daily operations of the Level 2 technical support team within an ...

Procyon TS

Desktop Support Engineer

Des Moines, IA · On-site

Lead a team of L2 Desktop Support field engineers * Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and ...

New

Turn5, Inc.

Desktop Support Specialist

Paoli, PA · On-site

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA · On-site

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training ...

Masterworks

Desktop Support Lead (IT)

New York, NY · On-site

$110K - $150K/yr

Lead hardware and software support, deployments, maintenance and troubleshooting * Work closely with the People Operations team on user onboarding, offboarding,and management * Imaging and providing ...

Masterworks

Desktop Support Lead (IT)

New York, NY · On-site

$110K - $150K/yr

Lead hardware and software support, deployments, maintenance and troubleshooting * Work closely with the People Operations team on user onboarding, offboarding,and management * Imaging and providing ...

Masterworks

Desktop Support Lead (IT)

New York, NY · On-site

$110K - $150K/yr

Lead hardware and software support, deployments, maintenance and troubleshooting * Work closely with the People Operations team on user onboarding, offboarding,and management * Imaging and providing ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training ...

Avtech solution

Desktop Support

Bloomington, MN · On-site

$20.25 - $25.75/hr

Desktop Support Location: Bloomington, MN Duration: 3months/CTH. Handle all tickets assigned ... be notified to Lead (follow up with vendors if need be) and supplied to the requestor.

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Madison Approach

Desktop Team Lead

Ossining, NY · On-site

$71K/yr

The Desktop Team Lead will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This role ...

Delphi-US

Desktop Support Analyst

Tampa, FL · On-site

$21.25 - $28.50/hr

Participate in and lead desktop-related projects as assigned. * Meet service delivery and SLA objectives consistently. Required Qualifications * 5+ years of desktop support or end-user support ...

New

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Desktop Support Lead information

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How much do desktop support lead jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a Desktop Support Lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What are Desktop Support Leads?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a Desktop Support Lead, and why are they important?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

More about Desktop Support Lead jobs
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Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Lead Desktop support Engineer

Balin Technologies LLC

Boston, MA • On-site

Other

Posted yesterday

Job description

Position:  Desktop Support Team Lead/ Level 2 Technical Support
Location: Boston, MA(02111) Onsite

The Desktop Support Team Lead oversees the daily operations of the Level 2 technical support team within an enterprise healthcare IT environment. Supporting approximately 8,000 hybrid (onsite and remote) healthcare end users, this role balances hands-on technical escalation management with personnel leadership. 

The Team Lead
ensures that hospital staff—including clinicians, administrators, and support personnel—receive seamless, timely, and ITIL-aligned technical support to maintain uninterrupted patient care and operational workflows.

Key Responsibilities
Team Leadership & Operations

  • Daily Triage & Escalation: Serve as the primary escalation point for Level 2 technicians; monitor queue health and coordinate the triage of high-priority clinical and administrative incidents.
  • Performance Management: Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill assessments, and providing guidance on professional development.
  • Contingency & Incident Management: Assist in executing desktop support
  • contingency and business continuity plans during critical platform or infrastructure downtime.
  • Runbook Standardization: Standardize, update, and maintain technical runbooks and operational documentation for Level 2 teams to ensure consistent troubleshooting.

Technical & Endpoint Security Oversight

  • Endpoint Management: Manage corporate and clinical hardware lifecycles, ensuring proper deployment, tracking, and compliance of Windows and macOS devices across the hospital network.
  • Security Compliance: Oversee endpoint security configurations, including disk encryption (BitLocker), endpoint protection clients, and corporate mobile device management (MDM) policies.
  • Process Improvement: Conduct Root Cause Analysis (RCA) for recurring desktop support failures or procedural gaps to continuously optimize hardware delivery and technical workflows.
Qualifications & Skills
Required Experience & Education
  • Experience: Minimum of 5 years in a technical desktop support role, with at least 1–2 years of experience in a team lead, supervisory, or senior escalation capacity.
  • Industry Environment: Proven experience working within a large-scale enterprise environment (healthcare IT, hospital networks, or highly regulated 24/7 environments preferred).
  • Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.

Technical Proficiencies

  • ITSM & Tools: Advanced proficiency with modern IT Service Management (ITSM) platforms (e.g., ServiceNow) for ticket management, SLA tracking, and operational reporting.
  • OS & Deployment: Strong expertise in Windows 10/11 enterprise administration and experience deploying/managing macOS environments within a corporate network.
  • Security & Utilities: Familiarity with enterprise endpoint security suites, active directory administration, and disk encryption recovery workflows.
  • Data & Reporting: Experience utilizing data analysis tools (such as Excel or Power Query) to review incident data, track team metrics, and identify volume trends.
Soft Skills & Certifications
  • Certifications: ITIL v3 or v4 Foundations certification is highly desirable.
  • CompTIA A+, Network+, or Microsoft/Apple certifications are a plus.
  • Communication: Exceptional communication skills with the ability to maintain
  • composure and professional empathy under pressure in a fast-paced clinical setting.
  • Problem Solving: Strong analytical skills focused on structured troubleshooting and operational accountability.
 

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