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Desktop Support Lead Jobs (NOW HIRING)

Data Processing Resources

Desktop Team Lead

Ossining, NY · On-site

$21.25 - $27/hr

The Desktop Support Lead role presents an opportunity to solve problems of moderate to high complexity without help. Weekend hours and on-call hours as required. Responsibilities * Provide technical ...

TERRACON

Network & Desktop Support Lead I

Olathe, KS · On-site

Terracon was recognized as the #1 firm in Asbestos and Lead Abatement. Terracon's vision of ... Leads desktop support team, in planning, coordinating and management of daily tasks. * Acts as team ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training ...

TEKsystems

Desktop Support Technician

Hartford, CT

$20 - $25/hr

Escalate complex technical issues to lead support staff when necessary. Required Qualifications * Experience providing desktop support in a professional IT environment. * Strong troubleshooting ...

Leidos

Desktop Support Manager

Bethesda, MD

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA · On-site

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users, creating training ...

TEKsystems

Desktop Support Technician

New Haven, CT

$20 - $25/hr

Escalate complex technical issues to lead support staff when necessary. Required Qualifications * Experience providing desktop support in a professional IT environment. * Strong troubleshooting ...

KPG99 INC

Desktop Support Analyst

Manhattan, NY · On-site

$25.50 - $34.50/hr

... Lead Recruiter KPG99, INC | www.kpgtech.com 3240 E State, St Ext | Hamilton, NJ 08619 Direct: 609-400-4006 | as@kpgtech.com linkedin.com/in/aman-srivastava-837453b9

Madison Approach

Desktop Team Lead

Ossining, NY · On-site

$71K/yr

The Desktop Team Lead will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This role ...

Avtech solution

Desktop Support

Bloomington, MN

$20.25 - $25.75/hr

Desktop Support Location: Bloomington, MN Duration: 3months/CTH. Handle all tickets assigned ... be notified to Lead (follow up with vendors if need be) and supplied to the requestor.

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Desktop Support Lead information

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$14

$36

$60

How much do desktop support lead jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a Desktop Support Lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What are Desktop Support Leads?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a Desktop Support Lead, and why are they important?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

More about Desktop Support Lead jobs
What cities are hiring for Desktop Support Lead jobs? Cities with the most Desktop Support Lead job openings:
What states have the most Desktop Support Lead jobs? States with the most job openings for Desktop Support Lead jobs include:
What job categories do people searching Desktop Support Lead jobs look for? The top searched job categories for Desktop Support Lead jobs are:
Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 12% Part Time, 1% Temporary, and 15% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
Desktop Support Team Lead

Desktop Support Team Lead

Addison Group

Oklahoma City, OK • On-site

$65K/yr

Contractor

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Role: Desktop Support Team Lead

Position Type: Contract

Location: Oklahoma City, OK (100% Onsite)

Pay Rate Range: $65,000 / Annually DOE

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Are you looking for a growth opportunity for a reputable company with a positive work environment?

Our client is looking for a Desktop Support Lead. Please contact us today to discuss this opportunity!

Overview:

Our client is seeking an experienced Desktop Support Lead to oversee the daily operations of a high-performing Desktop Support team while serving as the primary escalation point for advanced technical issues. This position combines hands-on technical expertise with leadership, mentorship, and process improvement. The ideal candidate enjoys coaching technical teams, optimizing service desk operations, and driving continuous improvement without direct HR responsibilities.

Key Responsibilities:

• Lead, mentor, and provide daily guidance to a team of Desktop Support professionals

• Serve as the primary escalation point for complex desktop and end-user support issues

• Monitor ticket queues and ensure work is prioritized to meet service level expectations

• Balance team workloads and improve operational efficiency across support functions

• Identify process bottlenecks and recommend workflow improvements

• Collaborate with infrastructure and engineering teams to resolve complex technical issues

• Coordinate desktop deployments, system upgrades, patches, and hardware refreshes

• Develop and maintain support documentation, knowledge base articles, and standard operating procedures

• Utilize Visio and other documentation tools to map workflows and improve support processes

• Track team performance metrics and communicate recommendations to IT leadership

• Participate in technology initiatives and service improvement projects while providing advanced end-user support as needed

Preferred Experience:

• 5+ years of Desktop Support or Service Desk experience

• 2+ years of experience leading or mentoring technical support teams

• Strong experience troubleshooting Windows desktop environments, hardware, peripherals, and Microsoft Office applications

• Experience serving as an escalation resource for Tier II and Tier III support issues

• Knowledge of ITIL principles, service desk operations, and SLA management

• Experience with ticketing systems such as ManageEngine, ServiceNow, Jira, or similar platforms

• Experience creating workflows, process documentation, and Visio diagrams preferred

• Strong organizational, communication, and customer service skills

Ideal Candidate Profile:

• Natural leader who enjoys mentoring and developing technical teams

• Strong technical troubleshooting and problem-solving abilities

• Process-oriented with a passion for improving service desk operations

• Comfortable balancing multiple priorities in a fast-paced environment

• Excellent communication skills with both technical and non-technical users

• Collaborative team player who builds positive relationships across IT departments

• Self-motivated with a continuous improvement mindset

• Valid driver's license required with the ability to operate a company vehicle for business purposes when needed

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented with multiple employment options near your home

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.