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Desktop Support Lead Jobs (NOW HIRING)

TEKsystems

Desktop Support Lead

Texas City, TX

$27 - $33/hr

Desktop Support Technician - Manufacturing / Refinery Environment Location: Onsite - Houston, TX (Refinery) Overview We are seeking a Desktop Support Technician to provide hands‑on IT support at a ...

New

Data Processing Resources

Desktop Team Lead

Ossining, NY

$21.25 - $27/hr

The Desktop Support Lead role presents an opportunity to solve problems of moderate to high complexity without help. Weekend hours and on-call hours as required. Responsibilities * Provide technical ...

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The ... Lead problem management efforts including investigation, documentation, testing, and root cause ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

You'll have the opportunity to work alongside our Desktop Support team lead in our Quincy Massachusetts office. Key Responsibilities * Resolve desktop and end-user issues (Windows, Mac, Microsoft 365 ...

Masterworks

Desktop Support Lead (IT)

Manhattan, NY · On-site

... Lead hardware and software support, deployments, maintenance and troubleshooting • Work closely with the People Operations team on user onboarding, offboarding,and management • Imaging and ...

Masterworks

Desktop Support Lead (IT)

New York, NY · On-site

$110K - $150K/yr

Lead hardware and software support, deployments, maintenance and troubleshooting * Work closely with the People Operations team on user onboarding, offboarding,and management * Imaging and providing ...

TEKsystems

Desktop Support Team Lead

Chantilly, VA · On-site

$35/hr

Desktop Support Team Lead - 2-Week Onsite Project Overview We are seeking a Desktop Support Team Lead for a short-term, onsite engagement supporting the early phase of a large-scale system ...

New

Masterworks

Desktop Support Lead (IT)

New York, NY · On-site

$110K - $150K/yr

Lead hardware and software support, deployments, maintenance and troubleshooting * Work closely with the People Operations team on user onboarding, offboarding,and management * Imaging and providing ...

Masterworks

Desktop Support Lead (IT)

New York, NY · On-site

$110K - $150K/yr

Lead hardware and software support, deployments, maintenance and troubleshooting * Work closely with the People Operations team on user onboarding, offboarding,and management * Imaging and providing ...

Avtech solution

Desktop Support

Bloomington, MN

$20.25 - $25.75/hr

Desktop Support Location: Bloomington, MN Duration: 3months/CTH. Handle all tickets assigned ... be notified to Lead (follow up with vendors if need be) and supplied to the requestor.

Madison Approach

Desktop Team Lead

Ossining, NY

$71K/yr

The Desktop Team Lead will oversee day-to-day desktop support operations, mentor and coach team members, respond to user-reported issues, and solve problems of moderate to high complexity. This role ...

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How much do desktop support lead jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a Desktop Support Lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What are Desktop Support Leads?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a Desktop Support Lead, and why are they important?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

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Desktop Support Lead jobs near you

Desktop Support Lead

Oneida Technical Solutions

Fort Belvoir, VA • On-site

$90K - $100K/yr

Full-time

Posted 17 days ago

Job description

Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more.
Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology.
In support of the U.S. Army Network Enterprise Technology Command (NETCOM) and the Regional NetworkEnterprise Center for the National Capital Region (RNEC-NCR), we are currently seeking a Desktop Support Team Lead with a minimum of 6- years of experience working in Desktop Support and a minimum of 2-years of leadership experience. Successful candidates must have SECRET security clearance
Responsibilities include:
  • Mentoring a team of Desktop Support Engineers and assigning tasks.
  • Ensuring metrics are being met.
  • Preparing reports for leadership.

Additionally, you will be responsible for Sr. Desktop Support duties to include:
Provide technical support services under the AITP service list for the RNEC-NCR, including client hardware and software support.
Perform critical hardware and software updates to meet Army and DOD security requirements.
Troubleshoot end users' enterprise email system configurations.
Respond to all customer trouble requests and problem calls received by phone, email, or generated by the AESMP ticketing system within the AITP
timelines.
Resolve customer issues using automated remote-control software or other remote tools where possible.
Provide support to individuals at user's workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and
software issues.
Install, configure, upgrade, remove, and troubleshoot printers, and computer hardware, provide user support on Windows current operating system, and provide
user support on current Office suite applications, and any other authorized desktop applications and peripheral equipment.
Perform general preventative maintenance tasks on computers, laptops, tablets, printers, MFDs, and any other authorized peripheral equipment unless
prohibited by existing customer warranties.
Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops that
have authorized access to the network.
Comply with configuration management guidance on user systems as the environment changes.
Qualified candidates must possess an IAT-Level II Certification and a minimum of a (fully adjudicated) Secret Clearance.
Core hours for this contract are between 6am-6pm Monday-Friday. Must be available for an 8-hour shift during this time and have the flexibility to support special project needs that would fall within the core hours.
Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
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