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Desktop Support Lead Jobs (NOW HIRING)

Saige Partners

Desktop Support Analyst

Axis, AL · On-site

$24 - $28/hr

Desktop Support Analyst Job Overview: The Deskside Support IT Analyst position ensures proper ... environment Lead smaller projects with minimal supervision Collaborate within and outside of ...

University of Miami

Desktop Support Technician

Miami, FL · On-site

$19.25 - $24.75/hr

The Desktop Support Technician will lead in supporting Classroom Management initiatives, academic and special events, room scheduling assignments, and classroom technology, and the overall ...

Saige Partners

Desktop Support Analyst

Axis, AL · On-site

$22.50 - $30.50/hr

Desktop Support Analyst Job Overview: The Deskside Support IT Analyst position ensures proper ... Lead smaller projects with minimal supervision • Collaborate within and outside of immediate ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment • Connections: You connect ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

STI

desktop support

Raleigh, NC · On-site

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a ... The candidate should be able to lead team efforts, at the direction of the local Client Services ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Manager Desktop Support

Springfield, IL · On-site

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Navstar

Desktop Support Technician

Fallon, NV · On-site

$26 - $30/hr

Mid-Level Desktop Support Technician Leidos is seeking a Mid-Level Desktop Support Technician to ... Serve as backup to the Site Operations Lead. You'll Bring These Qualifications: * Must be a US ...

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Desktop Support Lead information

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$14

$36

$60

How much do desktop support lead jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a Desktop Support Lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What are Desktop Support Leads?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a Desktop Support Lead, and why are they important?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

More about Desktop Support Lead jobs
What cities are hiring for Desktop Support Lead jobs? Cities with the most Desktop Support Lead job openings:
What states have the most Desktop Support Lead jobs? States with the most job openings for Desktop Support Lead jobs include:
What job categories do people searching Desktop Support Lead jobs look for? The top searched job categories for Desktop Support Lead jobs are:
Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
Desktop Support Technician

Desktop Support Technician

The Raymond Corporation

Lawrence, MA • On-site

$25 - $34/hr

Other

Posted 26 days ago

The Raymond Corporation rating

8.1

Company rating: 8.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

124th of 421 rated machine equipment manufacturers

Job description

Desktop Support Technician
Location: Lawrence, MA
Pay Range: $25.00-$34.00 Hourly
We're seeking an experienced Desktop Support Technician to support IT at our Lawrence, MA facility. As our primary on-site point of contact, you'll provide Tier 1 and 2 support across hardware, software, and basic networking. We're looking for a collaborative troubleshooter who loves solving problems and helping people. If you're ready to take the lead on-site and be part of a forward-thinking IT organization, apply today!
Duties & Responsibilities
  • Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
  • Respond to and resolve helpdesk tickets via phone, email, remote access tools, and onsite support
  • Troubleshoot and support Windows 10/11, Microsoft Office, Microsoft 365, and standard business applications
  • Install, configure, image, and deploy new workstations and laptops
  • Perform basic user account administration, including password resets, Active Directory changes, and access requests
  • Escalate complex or unresolved issues to senior IT staff or specialized support teams as appropriate
  • Document incidents, troubleshooting steps, and resolutions in the ticketing system
  • Assist with employee onboarding and offboarding processes, including equipment setup and system access provisioning
  • Maintain IT asset inventory and assist with hardware lifecycle management
  • Provide courteous, professional, and timely support to all end users
Experience and Skills Required:
  • 2-3 years of experience in Helpdesk, Desktop Support, or Technical Support roles
  • Associate or bachelor's degree in information technology or related field preferred
  • Strong working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365
  • Industry certifications such as CompTIA A+, Network+ or Microsoft certifications preferred
  • Experience supporting desktop and laptop hardware, printers, and peripherals
  • Experience with workstation imaging, endpoint management tools or mobile device management (MDM) preferred
  • Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
  • Experience using ticketing systems and documenting technical support activities
  • Exposure to VPN's, VolP systems, or basic IT security best practices preferred
  • Strong customer service, communication, and interpersonal skills
  • Ability to manage priorities, work independently, and collaborate effectively within a team environment
Physical Job Requirements:
  • On-Site Impact: Provide high-touch, face-to-face support as the go-to technical expert for our Wallingford team.
  • Hands-On Setup: Comfortable unboxing, moving, and installing IT hardware (monitors, PCs, printers) up to 50 lbs.
  • Reliability: Committed to business continuity, with the flexibility to provide occasional after-hours support for critical system updates or emergencies.
  • Change of Scenery: Willing to hit the road for occasional visits to our other branches to keep our tech standardized.

Why Join Us:
For more than a century, Abel Womack has been helping companies transform the way they move, store, and manage materials. We partner with leading manufacturers and distribution operations across the Northeast to deliver innovative automation and material handling solutions that drive productivity, efficiency, and growth.
At Abel Womack, we're not just building systems - we're building partnerships.
Our tagline is "Discover the Difference"-because of our unique capabilities and philosophy.
Join our team and be the difference.
ABEL WOMACK, Inc. is an Equal Opportunity Employer
Veterans encouraged to apply
Pay Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.

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