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Desktop Support Lead Jobs (NOW HIRING)

TEKsystems

Lead Desktop Support Technician

San Francisco, CA

$45 - $50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Lead Desktop Systems Specialist is responsible for providing advanced 2nd and 3rd level support of hardware, software, and operating systems for Apple and PC-based computing platforms while ...

Cardinal Group Managment

Desktop Support Engineer

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Desktop Support Engineer Compensation: Pursuant to state regulations, the salary range is $56,000 ... Lead internal inventory management tracking for corporate and regional IT equipment to maintain an ...

TEKsystems

Lead Desktop Support Technician

San Francisco, CA · On-site

$45 - $50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Lead Desktop Systems Specialist is responsible for providing advanced 2nd and 3rd level support of hardware, software, and operating systems for Apple and PC-based computing platforms while ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... lead technicians or the appropriate support groups. * Perform user password resets in Active ...

David Weekley Homes

Manager, IS Desktop Support

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead, coach, and develop a team of Desktop Support and Field Support Specialists * Oversee daily operations for incident and request resolution, hardware/software deployment, device imaging, refresh ...

David Weekley Homes

Manager, IS Desktop Support

Houston, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead, coach, and develop a team of Desktop Support and Field Support Specialists * Oversee daily operations for incident and request resolution, hardware/software deployment, device imaging, refresh ...

MAPFRE

Desktop Support Specialist II

Webster, MA · On-site

$55K - $68K/yr

  • Medical

  • Retirement

  • PTO

May take a lead role in specific projects or initiatives related to desktop support. * Applies advanced troubleshooting skills and knowledge to resolve complex desktop support issues independently.

Infojini Inc

Desktop Support

Raleigh, NC · On-site

They are seeking a Desktop Support professional to provide technical support, manage customer relationships, and lead projects to enhance organizational success. Responsibilities : • Uses technical ...

Infojini Inc

Desktop Support

Wilson, NC · On-site

They are seeking a Desktop Support professional to evaluate IT incidents, promote customer relationships, and lead projects while ensuring system security and maintaining documentation.

Insight Global

Desktop Support Specialist

Sugar Land, TX · On-site

$18 - $26/hr

  • Medical

  • Dental

  • Vision

They will work with their lead on a day to day basis to help resolve any fires and manage ... Must-haves 2-5 years of experience as a Desktop Support Technician Hands on field technical support ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment * Connections: You connect ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment * Connections: You connect ...

STI

desktop support

Raleigh, NC · On-site

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a ... The candidate should be able to lead team efforts, at the direction of the local Client Services ...

NTT DATA Services

Desktop Support Technician

Indianapolis, IN · On-site

$34.72/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site. * Serves as an entry point to develop both technical and customer skills to grow ...

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All JobsDesktop Support Lead Jobs

Desktop Support Lead information

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$14

$36

$60

How much do desktop support lead jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a desktop support lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What is a desktop support lead?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a desktop support lead?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

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What states have the most Desktop Support Lead jobs?

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Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Technician

Infinite Resource Solutions

Oakland, CA • On-site

$23.25 - $29.50/hr

Full-time

Re-posted 4 days ago

Job description

Job Description Job Summary The Desktop Support Technician III is a Senior role in Desktop Support and mentors' other technicians within the department. Uses independent judgement to triage all support requests, resolution of issues and escalation of issues, if needed. You will be responsible for leading, delivering and completing assigned projects, providing team member support for Windows based systems, system imaging, desk setups, training and/or general assistance.

You will be a critical member of the IT team, responsible for supporting all local and remote users. This position will work on a team that provides support for computer hardware, software applications, and other various desktop devices. Qualifications Required Education: High school diploma or GED Preferred Education: Bachelor's degree or related experience Minimum Experience: 4 - 6 years Desktop experience Required Licensure / Certification: N/A Preferred Licensure /Certification: Microsoft Certification Job Duties & Responsibilities Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues.

Help triage, respond and resolve tickets received into our IT Helpdesk. Monitor internal IT support channels and field walk-up support requests from team members. Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues.

Document procedures and develop end user instructions. Work closely with team members and clients both onsite and virtually to support their systems integrated into the client network. Solve issues effectively and efficiently know when to use your resources and when to escalate.

Provide end-user training, as needed. Onboard new hires including provisioning of computers, accounts and peripherals. Less than 5% travel required within Northern California.

All other duties as assigned. Knowledge, Skills & Abilities Proficient knowledge of Microsoft Windows, Office O365, OneDrive, SharePoint, VPN, MFA and other cloud-based services. Ability to lead projects Use independent judgment and initiative within established policies and procedures.

Strong Trouble shooting skills. Ability to develop, interact and maintain excellent business relationships with internal and external contacts to support compliance and high levels of service Outstanding customer service and communication skills, both written and verbal. Self-sufficient, self-managed, self-motivated, must be effective working independently and with a team of technicians.

Working Knowledge of iPads, iPhones, Android a plus. Preferred 1 year or more in Healthcare. Demonstrated ability to learn new systems, applications, etc.

quickly and adapt to change. Outstanding time management and organizational skills, ability to manage multiple tasks effectively.

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