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Desktop Support Lead Jobs (NOW HIRING)

BCforward

Desktop Support

Mason, OH

$20/hr

The incumbent may lead small/short-term projects supporting technology upgrades, rollouts, etc ... Familiarity with networking, servers, desktop PC's, Windows, PC imaging, software installation ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment • Connections: You connect ...

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop support Technician Location : Kansas City, Missouri (onsite) About Job role - As a member ... work • Lead the team by providing technical and process assistance to below activities • ...

Infojini Inc

Desktop Support

Raleigh, NC

Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client ... Project Management - Ability to lead projects that require directing the work of others and with ...

Infojini Inc

Desktop Support

Wilson, NC · On-site

Desktop Support Location: Wilson, NC Duration:12+ months contract Customer Desktop Support - Uses ... Project Management - Ability to lead projects that require directing the work of others and with ...

Intellectt INC

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

To provide a high quality and responsive desktop support service to all end-users. * To manage day ... Strong ability to lead end user facing coaching sessions in a formal group setting. * Must be a ...

Addison Group

Field Desktop Support Analyst

Midland, TX · On-site

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment • Connections: You connect ...

Addison Group

Field Desktop Support Analyst

Midland, TX · On-site

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment • Connections: You connect ...

Peak Systems

Be Seen First

Desktop Support Technician

Chicago, IL · On-site

$23 - $25/hr

Chicago IL 60603 Hourly Pay Rate: $23-$25 Desktop Support Technician - we are looking for a L2 ... Ability to lead coordination efforts and manage workload efficiencies. * Strong customer service ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment • Connections: You connect ...

LRS

IT Manager Desktop Support

Springfield, IL

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

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All JobsDesktop Support Lead Jobs

Desktop Support Lead information

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$14

$36

$60

How much do desktop support lead jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a Desktop Support Lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What are Desktop Support Leads?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a Desktop Support Lead, and why are they important?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

More about Desktop Support Lead jobs
What cities are hiring for Desktop Support Lead jobs? Cities with the most Desktop Support Lead job openings:
What states have the most Desktop Support Lead jobs? States with the most job openings for Desktop Support Lead jobs include:
What job categories do people searching Desktop Support Lead jobs look for? The top searched job categories for Desktop Support Lead jobs are:
Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 12% Part Time, 1% Temporary, and 15% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
Desktop Support

Desktop Support

BCforward

Mason, OH

$20/hr

Contractor

Posted 17 days ago

Job description

Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. 

Job Description

Help desk Support Specialist

PAY RATE: $20/hr

Mason, OH, USA, 45040

SHIFT: 8am-5pm M-F

INTERVIEWS: THERE WILL BE A PHONE INTERVIEW FOLLOWED BY AN IN-PERSON INTERVIEW

*** NEED TO HAVE A HIGH SCHOOL DIPLOMA OR GED ***

*** NEED TO HAVE GOOD CUSTOMER SERVICE AND COMMUNICATION SKILLS ***

This position provides front line IT technical support to Intelligrated associates. The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained. He/she may directly satisfy a request, solve a problem, or arrange for other IT personnel to assist as needed. Follow-through and internal customer satisfaction are key success factor. A focus area is day-to-day requests relating to PC hardware, software, printing, and mobile user devices. Frequently he/she will implement new and upgraded user software, desktops, or other client hardware / software. Additionally, the position may resolve more complicated issues and complete higher level and/or non-standard requests. He/she will document, revise, and streamline department procedures and user documentation as well as provide mentoring and skill development for the non-senior staff. The incumbent may lead small/short-term projects supporting technology upgrades, rollouts, etc. They may also have responsibility to track company computing assets, order equipment, and/or process payments.

Qualifications:

The Service Desk Technician has one year in a service desk environment. A+, Network+, MCSE/MCSA, CCNA are all beneficial certifications. Familiarity with networking, servers, desktop PC's, Windows, PC imaging, software installation, patching, printers, hardware. An Associate's degree in Information Technology / Information Systems or equivalent work experience.

Essential Functions:

1.Analyzes, installs, configures and troubleshoots associate issues relating to hardware, software, network and communications

2.Analyzes and resolves more complicated issues and completes higher level and/or non-standard requests

3.Recommends hardware and software solutions, including new acquisitions and upgrades

4.Documents all configurations and resolutions relating to PC's, networks, software, and issues

5.Conducts training programs designed to educate associates regarding basic and/or specialized applications and procedures

6.Works with Suppliers as directed by management

7.May be required to travel to other facilities to provide staff augmentation or support

8.May be required to perform other duties as requested, directed or assigned

Skills:

1. Knowledge of computer systems administration and/or programming theory, principles and practices

2. Knowledge of computer networks, network administration and network installation

MS Office

3. Customer support focus

4. Ability to be decisive, goals-oriented, and capable of independent decision-making

5. Excellent written, verbal and consultative communication skills with the ability to successfully 6. interpret and communicate business needs between internal and external groups in a clear, focused and concise manner

6. Ability to plan, lead and execute daily operations for optimal efficiency


Sandra Taylor 

571-267-4186

Additional Information

Sandra Taylor 

571-267-4186



BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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