ZipRecruiter

Log In

1

Desktop Support Lead Jobs (NOW HIRING)

Off Duty Management

Desktop Support Technician

Katy, TX · On-site

With each team members help and hard work, we fulfill that commitment and lead the industry in ... The Desktop Support Technician reports to the Manager of Operations & Infrastructure. Objectives of ...

Off Duty Management

Desktop Support Technician

Katy, TX · On-site

$58K - $65K/yr

Desktop Support Technician Katy, Texas Full-Time, Onsite Are you an experienced Desktop Support ... With each team member's help and hard work, we fulfill that commitment and lead the industry in ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... lead technicians or the appropriate support groups. * Perform user password resets in Active ...

Archbold

SENIOR DESKTOP SUPPORT ANALYST

Thomasville, GA · On-site

$19 - $25.50/hr

... lead desktop support projects. • Will work with Network Team on advanced projects and acts as a liaison between Applications, Telecom and Network/Infrastructure staff. • Will perform related work ...

Intellectt INC

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

To provide a high quality and responsive desktop support service to all end-users. * To manage day ... Strong ability to lead end user facing coaching sessions in a formal group setting. * Must be a ...

Cognizant

Desktop Support Analyst

Orlando, FL · On-site

$21.75 - $29.25/hr

... Lead deployment of software releases, system upgrades and patches on end user devices • ... as a Desktop Support Analyst. • Strong technical knowledge of desktop operating systems and ...

next page

Showing results 1-20

All JobsDesktop Support Lead Jobs

Desktop Support Lead information

See salary details

$14

$36

$60

How much do desktop support lead jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a Desktop Support Lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What are Desktop Support Leads?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a Desktop Support Lead, and why are they important?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

More about Desktop Support Lead jobs
What cities are hiring for Desktop Support Lead jobs? Cities with the most Desktop Support Lead job openings:
What states have the most Desktop Support Lead jobs? States with the most job openings for Desktop Support Lead jobs include:
What job categories do people searching Desktop Support Lead jobs look for? The top searched job categories for Desktop Support Lead jobs are:
Desktop Support Lead jobs near you
Desktop Support Technician

Desktop Support Technician

Off Duty Management

Katy, TX • On-site

Full-time

Posted 4 days ago

Job description

Salary: $58,000 - $65,000 annually

Desktop Support Technician

Katy, Texas

Full-Time, Onsite


Are you an experienced Desktop Support Technician who would enjoy working in a mid-sized, privately-held company as part of a top-notch Technology team? Would working onsite Monday through Friday at our corporate campus in Katy be a welcome departure from the tough commute downtown? Would you like to wear to work the clothes you feel most comfortable in- whether thats formal wear or shorts and a t-shirt?


Off Duty Management is dedicated to providing the best possible service, protection, and administrative support to the sworn officers of our valued partner agencies. With each team members help and hard work, we fulfill that commitment and lead the industry in innovative off-duty employment management services.


In this role, you will be responsible for managing the day-to-day operations of the end-user IT infrastructure for on-site and remote users across all functional teams, and for handling requests and issues to ensure smooth operations. The Desktop Support Technician reports to the Manager of Operations & Infrastructure.

Objectives of this role


  • Perform on-site analysis, diagnosis, and resolution of complex desktop and related office IT infrastructure problems for end-users
  • Maintain all on-site and remote staff equipment to ensure continued 365/24/7 operation


Responsibilities

  • Diagnose and resolve unique, nonrecurring problems associated with user application software and operating systems; determine the source of problems and classify their level, priority, and nature to maintain SLAs
  • Configure, deploy, install, move, maintain, troubleshoot, and support all on-site IT infrastructure, such as computer workstations, laptops, printers, mobile devices, phones, and telecommunications equipment
  • Continuously improve the desktop support function
  • Participate in end-user on-site hardware and software reviews and vendor management, developing recommendations for purchases and standardization that ensure adequate technology selection and timeline asset delivery
  • Maintain inventory of on-site end-user installed software, manage software licensing, and participate in policies and procedures for upgrades
  • Provide training and documentation as required for all end-users on the use of on-site end-user IT infrastructure
  • Create user accounts, reset passwords, and maintain groups in Entra ID
  • Maintain physical hardware inventory, ensuring par levels are met
  • Perform other duties, tasks, and responsibilities as assigned by management to support organizational goals and objectives


Required Skills and Qualifications

  • Associates/Bachelors degree in a Technology field or comparable experience
  • 2+ years of IT support experience in a small to medium-sized corporate environment preferred
  • Task and time management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Working knowledge of Windows 11 Desktop, Azure Active Directory, Entra ID, Microsoft 365 Suite, and Help Desk Software
  • Hands-on knowledge of wireless networks, switches, and routing
  • Familiarity in applying IT concepts, principles, and practices in LAN/WAN environments
  • Proficient verbal and written English communication skills
  • Excellent interpersonal and customer service skills

**Visa sponsorship is not available for this position. All applicants must be legally authorized to work in the United States.


Off Duty Management is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


This Organization Participates in E-Verify.