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It Deskside Support Jobs (NOW HIRING)

Scalence L.L.C.

Desktop Support

Andover, MA · On-site

$20.50 - $26/hr

L.C. is seeking a T2 Field Services/Desktop Support technician to provide deskside support and manage IT incidents. The role involves building machines, installing software, and troubleshooting ...

Mastech Digital

Deskside Support

Houston, TX · On-site

$30/hr

Key Responsibilities: - Provide hands-on deskside support to resolve issues related to desktop/laptop hardware, software, printers, mobile devices, and other IT-related equipment. - Handle ...

Managed Staffing

IT Deskside Technician

Lancaster, PA · On-site

$26 - $27/hr

IT OT Deskside Technician II Location: Lancaster, PA 17602 Duration: 12 Months (Contract-to-Hire ... This position is ideal for a hands-on, customer-focused IT support professional with strong ...

Stefanini

IT Deskside Technician

Norcross, GA · On-site

$19.25 - $24.25/hr

IT Deskside Technician Location: 555 Guthridge Court NW, Norcross, GA 30092 Hours Per Week: 40.00 ... Client is seeking a Senior IT/OT Deskside Technician to provide onsite IT support at our Norcross ...

Stefanini

IT Deskside Technician

Norcross, GA · On-site

$19.25 - $24.25/hr

IT Deskside Technician Location: 555 Guthridge Court NW, Norcross, GA 30092 Hours Per Week: 40.00 ... Client is seeking a Junior IT/OT Deskside Technician to provide onsite IT support at our Norcross ...

NPO USA

IT Deskside Tech

Racine, WI · On-site

$19 - $24.25/hr

The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. * You will be a member of a team that ...

aptlogix LLC

Deskside Support Engineer

Manhattan, NY · On-site

L2 Deskside Support Engineers Durations: 6 Months+ Locations available: Atlanta- GA, Boston- MA ... Coordinate with cross functional IT teams for priority issue resolution. Support for back-office ...

City IT

Deskside Support

Port Saint Lucie, FL

$20.25 - $25.75/hr

Summary As Deskside Support, you'll be the first point of contact for end users experiencing ... This policy shall apply only to the extent it does not conflict with applicable law. Supervisory ...

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It Deskside Support information

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$10

$24

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How much do it deskside support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for it deskside support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Deskside Support specialist, and why are they important?

To thrive as an IT Deskside Support specialist, you need solid knowledge of computer hardware, operating systems, troubleshooting techniques, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure timely and accurate resolution of technical issues, minimizing downtime and maintaining business productivity.

What does deskside support mean?

Deskside support is a role within IT support that involves providing on-site technical assistance to users, such as troubleshooting hardware, software, and network issues directly at their workstations. It often requires strong problem-solving skills, knowledge of operating systems, and familiarity with diagnostic tools. This support ensures minimal downtime and efficient resolution of technical problems for end-users.

What is the difference between It Deskside Support vs Help Desk Technician?

AspectIt Deskside SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, remote support common
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desk services, IT support centers

It Deskside Support and Help Desk Technicians both provide technical assistance, but It Deskside Support typically involves on-site, hands-on troubleshooting, while Help Desk Technicians often handle remote support. Both roles require similar certifications and are essential in IT support environments, with Deskside Support focusing more on physical hardware issues and Help Desk roles on software and network problems.

What does an IT help desk person do?

An IT help desk person provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform repairs, and often use ticketing systems to track and resolve problems efficiently.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with hardware, software, and network issues on their computers. It typically requires knowledge of operating systems, troubleshooting skills, and may involve certifications like CompTIA A+.

What are some common challenges faced by IT Deskside Support professionals, and how can they be addressed?

IT Deskside Support professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of hardware and software issues, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks efficiently, stay up-to-date with the latest technology trends, and develop strong interpersonal skills. Collaborating closely with other IT teams and documenting solutions can also help streamline support processes and improve user satisfaction.

Is helpdesk a good entry level IT job?

Helpdesk support roles, including IT deskside support, are common entry-level IT jobs that provide foundational experience in troubleshooting hardware, software, and network issues. These positions often require basic technical skills, customer service abilities, and familiarity with tools like ticketing systems, making them suitable for those starting a career in IT.

What are IT Deskside Support specialists?

IT Deskside Support specialists are professionals who provide technical assistance directly to end users, usually in-person at their desks or workstations. They handle a wide range of issues, including troubleshooting hardware and software problems, setting up new equipment, and ensuring that users’ devices are running smoothly. Their role often complements remote help desk support, focusing on problems that require physical presence or hands-on expertise. IT Deskside Support is essential for maintaining productivity and minimizing downtime in organizations. They also may assist with IT asset management, system upgrades, and user training.
More about It Deskside Support jobs
What states have the most It Deskside Support jobs? States with the most job openings for It Deskside Support jobs include:
What job categories do people searching It Deskside Support jobs look for? The top searched job categories for It Deskside Support jobs are:
It Deskside Support jobs near you
Infographic showing various It Deskside Support job openings in the United States as of July 2026, with employment types broken down into 14% Locum Tenens, 5% Internship, 53% As Needed, 2% Full Time, 25% Nights, and 1% Summer. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Deskside Support Technician II

Stellar IT Group

Malvern, PA • On-site

Full-time

Posted 24 days ago

Job description

Overview:
Job Title: IT Deskside Support Technician II
Work Location: Malvern/Berwyn area of Philadelphia
Job Type: 6-9 Months CTH
Summary
The role of IT Deskside Support Technician II, is a liaison between IT and all users of computing devices within the enterprise. The ideal candidate will have broad knowledge and experience in supporting and deploying various end user technologies, either via telephone (remote) or on-site (desk side), and have exceptional written and verbal communication skills. The IT Deskside Support Technician II is responsible for understanding the policies and processes for handling normal end user support calls, general configurations and settings of company issued computing devices and capable of troubleshooting and resolving issues to restore the devices into full functioning capacity for authorized users. The role interacts directly with users in all positions within the company from individual contributors to executive leaders either via phone or in person.
Essential Functions
  • Provides telephone and on-site support during normal operating hours. Support users either on the phone or at desk side visit, troubleshooting problems via remote control (SMS/Remote Assistance), searching team resources for approved solutions, timely documentation of all tickets with follow through to closure, writing end-user communications, as well as developing/delivering end-user training.
  • Escalate issues as needed to other support teams.
  • Provisions, installs, and troubleshoots end user technologies including PCs, telephones, teleconference, mobile devices, file shares, SharePoint sites and other technology.
  • Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity; including Microsoft product solutions, active directory, mobile devices, etc.
  • Participates in an on-call rotation.
  • Provisions users in Active Directory and other applications.
  • Images workstatons and provides back-up support to the hardware configuration center with standard image load and software installations.
  • Participate in staff meetings and team meetings as required.
  • Develop understanding of general industry usage of supported technologies.
  • Develop basic understanding of business processes and business dependencies on supported technologies.
  • Develop relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives.
  • Participate in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives.
  • Other duties as assigned with or without accommodation.
  • Support of C-Level exec and executive and staff.

Minimum Requirements
Education / Experience / Skills:
  • Minimum requirement is an Associate degree in Information Technology or related business field or equivalent relevant experience. Three years Information Systems experience is required.
  • The preferred education and experience is a Bachelor degree in IT field (computer science, information systems, etc.) with a minimum of five years of experience in a Help Desk or Desk-side Support role.
  • Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks. Viewed as a "go to" person for hardware and operating system issues.
  • Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve hardware and software issues on all platforms supported by desk-side.
  • Business Knowledge - Strong understanding of how supported technologies are used in the business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues. Participates on deployment planning efforts; collaborates with other IS teams and business groups for projects/deployments and/or troubleshooting efforts. Act as a primary point of contact for business critical functions.
  • Communication skills - Strong verbal & written communication skills. Communications are complete & understandable to target audience; Demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy.
  • Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues.
  • Administration - Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities.

Skills:
Deskside,support,technician

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