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It Deskside Support Jobs (NOW HIRING)

GABLETEK

IT Deskside Support

Southfield, MI · On-site

Manage IT asset inventory and coordinate with vendors and other IT teams What We're Looking For * 3+ years of IT/computer support experience - or a degree in IT, Computer Science, or Information ...

GABLETEK

IT Deskside Support

Southfield, MI · On-site

Manage IT asset inventory and coordinate with vendors and other IT teams What We're Looking For * 3+ years of IT/computer support experience -- or a degree in IT, Computer Science, or Information ...

Managed Staffing

IT Deskside Technician

Lancaster, PA · On-site

$26 - $27/hr

IT OT Deskside Technician II Location: Lancaster, PA 17602 Duration: 12 Months (Contract-to-Hire ... This position is ideal for a hands-on, customer-focused IT support professional with strong ...

Talent Groups

Onsite // Field Desktop Support

Wilmington, DE · On-site

$19.75 - $25/hr

Onsite Field Desktop Support Contract Wilmington, DE ROLE PURPOSE The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ...

Stefanini

IT Deskside Technician

Norcross, GA · On-site

$19.25 - $24.25/hr

IT Deskside Technician Location: 555 Guthridge Court NW, Norcross, GA 30092 Hours Per Week: 40.00 ... Client is seeking a Senior IT/OT Deskside Technician to provide onsite IT support at our Norcross ...

NPO USA

IT Deskside Tech

Racine, WI · On-site

$19 - $24.25/hr

The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. * You will be a member of a team that ...

SAIC

Deskside Support Engineer

Washington, DC · On-site

Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines ... Deskside support Engineer with a minimum of 7 years of experience providing desk side support ...

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How much do it deskside support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for it deskside support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is an IT deskside support specialist?

IT Deskside Support specialists are professionals who provide technical assistance directly to end users, usually in-person at their desks or workstations. They handle a wide range of issues, including troubleshooting hardware and software problems, setting up new equipment, and ensuring that users’ devices are running smoothly. Their role often complements remote help desk support, focusing on problems that require physical presence or hands-on expertise. IT Deskside Support is essential for maintaining productivity and minimizing downtime in organizations. They also may assist with IT asset management, system upgrades, and user training.

What are the key skills and qualifications needed to thrive as an IT deskside support specialist?

To thrive as an IT Deskside Support specialist, you need solid knowledge of computer hardware, operating systems, troubleshooting techniques, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure timely and accurate resolution of technical issues, minimizing downtime and maintaining business productivity.

What are some common challenges faced by IT deskside support professionals, and how can they be addressed?

IT Deskside Support professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of hardware and software issues, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks efficiently, stay up-to-date with the latest technology trends, and develop strong interpersonal skills. Collaborating closely with other IT teams and documenting solutions can also help streamline support processes and improve user satisfaction.

What is the difference between It Deskside Support vs Help Desk Technician?

AspectIt Deskside SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, remote support common
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desk services, IT support centers

It Deskside Support and Help Desk Technicians both provide technical assistance, but It Deskside Support typically involves on-site, hands-on troubleshooting, while Help Desk Technicians often handle remote support. Both roles require similar certifications and are essential in IT support environments, with Deskside Support focusing more on physical hardware issues and Help Desk roles on software and network problems.

More about It Deskside Support jobs

What states have the most It Deskside Support jobs?

States with the most job openings for It Deskside Support jobs include:

What job categories do people searching It Deskside Support jobs look for?

The top searched job categories for It Deskside Support jobs are:

It Deskside Support jobs near you
Infographic showing various It Deskside Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Deskside Support Engineer

Wexford, PA • On-site

Noblesoft Technologies
Software Development • 51 - 200 employees
Learn more about Noblesoft Technologiesexternal

Contractor

Posted 9 days ago

Job description

Role- IT Deskside Support Engineer

Location-  Wexford, PA 15090

Job type: Contract

ROLE PURPOSE

The IT Deskside Support Engineer is responsible for delivering hands‑on, onsite technical support within healthcare facilities to ensure device reliability, end‑user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart‑hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.

This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device‑level, and site‑specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.

ACCOUNTABILITY BOUNDARY

The IT Deskside Support Engineer is fully accountable for:

  • Business Hours & Non-Business Hours On‑Call support required
  • Onsite incident and request execution quality
  • Physical device availability and readiness
  • Accurate asset tracking and lifecycle updates
  • Safe handling of equipment in clinical environments
  • Timely resolution of issues escalated from Service Desk
  • Clear communication with users, Service Desk, and resolver teams

EXHAUSTIVE KEY RESPONSIBILITIES

1. Onsite Deskside & Field Incident Resolution

  • Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
  • Provide in‑person support for clinicians, nurses, researchers, and corporate staff.
  • Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
  • Troubleshoot and resolve:
    • Laptop and desktop failures
    • Boot, OS, driver, and performance issues
    • Peripheral connectivity and malfunctions
  • Ensure minimal downtime for users performing patient‑care or time‑critical activities.
  • Restore operational capability with speed and accuracy while maintaining safety.

2. IMAC & Deployment Services (Install, Move, Add, Change)

  • Perform full IMAC lifecycle activities, including:
    • New device deployments and refreshes
    • User onboarding and workstation setup
    • Physical moves and reconfigurations
    • Device replacements and upgrades
  • Coordinate installations with user availability and site access constraints.
  • Configure devices as per standards, images, and security baselines.
  • Validate post‑deployment functionality before handover to the user.
  • Ensure old or replaced assets are returned, secured, or disposed of correctly.

3. Hardware & Peripheral Support

  • Provide hands‑on support for:
    • Laptops and desktops
    • Monitors (single/multi‑display)
    • Printers (local and network)
    • Docking stations, keyboards, mice, accessories
  • Replace faulty components and coordinate warranty or vendor repairs where required.
  • Perform physical inspections to identify early hardware degradation risks.
  • Support clinical‑adjacent equipment were permitted under scope.
  • Ensure cleanliness, labelling, cabling discipline, and workstation safety.

REQUIRED EXPERIENCE & SKILL PROFILE

Experience

  • Minimum 4+ years of experience in:
    • Deskside IT Support
    • Field Support or Onsite IT Operations
  • Experience supporting enterprise or healthcare environments preferred.

Technical Skills

  • Strong hands‑on experience with:
    • Windows desktops and laptops
    • Common peripherals and printers
    • Basic networking concepts
    • Remote support coordination tools
  • Familiarity with ITSM tools (preferably ServiceNow).

Additional Expectations

  • Ability to lift and move IT equipment safely.
  • Willingness to travel within assigned field region.
  • Flexibility for after‑hours or emergency support when required.
  • Adherence to organizational security and safety policies.