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DESKSIDE Support Technician

Savannah, GA · On-site

$21 - $23/hr

Deskside Technician II Location: Savannah GA - Onsite Contract Full Time What will you do ... Supporting IT equipment in large corporate environment * Desktop/laptop tech support (Mac and PC)

SAIC

Deskside Support Engineer

Sacramento, CA · On-site

$40K - $80K/yr

Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines ... Remote and Deskside Experience troubleshooting hardware and software issues * Troubleshooting ...

Turn2Partners

Executive Deskside Support

Falls Church, VA · On-site

$40 - $45/hr

Executive Deskside Support Location: Northern Virginia Type: Full-Time | Onsite (4-5 days/week ... Deliver responsive, customer-focused support while collaborating with cross-functional IT teams.

SAIC

Deskside support Engineer

Salem, OR · On-site

Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines ... Remote and Deskside Experience troubleshooting hardware and software issues * Troubleshooting ...

Long View Systems

ITO - Deskside Support

Houston, TX

$42K - $55K/yr

We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America ... We are looking for a client-focused and dynamic Deskside Support Consultant for our Houston branch

SAIC

Deskside Support and IT Asset Manager

Washington, DC · On-site

$120K - $160K/yr

Description We are seeking an experienced and highly motivated Deskside Support and IT Asset Manager to oversee and manage the IT endpoint troubleshooting and asset management functions supporting a ...

SAIC

Deskside support Engineer

Salem, OR

Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines ... Remote and Deskside Experience troubleshooting hardware and software issues * Troubleshooting ...

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It Deskside Support information

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How much do it deskside support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it deskside support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT deskside support specialist?

To thrive as an IT Deskside Support specialist, you need solid knowledge of computer hardware, operating systems, troubleshooting techniques, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure timely and accurate resolution of technical issues, minimizing downtime and maintaining business productivity.

What is the difference between It Deskside Support vs Help Desk Technician?

AspectIt Deskside SupportHelp Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, remote support common
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desk services, IT support centers

It Deskside Support and Help Desk Technicians both provide technical assistance, but It Deskside Support typically involves on-site, hands-on troubleshooting, while Help Desk Technicians often handle remote support. Both roles require similar certifications and are essential in IT support environments, with Deskside Support focusing more on physical hardware issues and Help Desk roles on software and network problems.

What are some common challenges faced by IT deskside support professionals, and how can they be addressed?

IT Deskside Support professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of hardware and software issues, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks efficiently, stay up-to-date with the latest technology trends, and develop strong interpersonal skills. Collaborating closely with other IT teams and documenting solutions can also help streamline support processes and improve user satisfaction.

What is an IT deskside support specialist?

IT Deskside Support specialists are professionals who provide technical assistance directly to end users, usually in-person at their desks or workstations. They handle a wide range of issues, including troubleshooting hardware and software problems, setting up new equipment, and ensuring that users’ devices are running smoothly. Their role often complements remote help desk support, focusing on problems that require physical presence or hands-on expertise. IT Deskside Support is essential for maintaining productivity and minimizing downtime in organizations. They also may assist with IT asset management, system upgrades, and user training.
More about It Deskside Support jobs
What states have the most It Deskside Support jobs? States with the most job openings for It Deskside Support jobs include:
What job categories do people searching It Deskside Support jobs look for? The top searched job categories for It Deskside Support jobs are:
It Deskside Support jobs near you
Infographic showing various It Deskside Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

Tier II Deskside Support Technician

EXECUTIVE 1 HOLDING COMPANY

Silver Spring, MD

$20 - $25.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Transparency matters! While we’re not actively hiring for a Tier II Deskside Support Technician  at this moment, we’re always excited to connect with talented IT professionals who share our vision for innovation. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future.  

Are you detailed oriented? Like to help solve complex technical issues? If so, HumanTouch, LLC is looking for you to join our team as a Tier II Deskside Technician. Deskside Technicians install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop/laptop system hardware and software, mobile devices, and peripherals (printers, scanners, etc.). Hardware upgrades include, but are not limited to, adding memory, hard drives, removable storage media, DVD-ROMs, network interface cards, etc. Software support includes upgrade or reinstalling operating systems, application software, utility software, and FDA procured/developed standard system software. Technicians perform mobile device and PC refreshes, assist with COOP exercises and events, and provide support for virus/malware, warranty parts and repairs, data recovery, and system administration support. Technicians document all reported problems and issues and follow standard operating procedures.

Deskside technicians provide support and incident resolution for off-site computers through remote desktop connection and/or travel to off-site locations as needed and authorized.

Deskside Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed. They provide incident resolution, and troubleshooting assistance for Government owned, off-site computers. These services are provided through remote access.

Deskside Technicians provide on-site Deskside Support at multiple locations in the College Park, MD, Silver Spring, MD and Rockville, MD areas, Monday through Friday, for an 8-hour shift during the hours of 6:00 am 6:00 pm local time as well as when the Governments local operating status has been indicated as Closed by the Office of Personnel Management i.e., snow days or other emergency situations. On-call services are required between 6:01 pm 5:59 am local time Monday through Friday, weekends, and Federal Holidays.

Mandatory Requirements

  • Must be able to obtain Public Trust clearance
  • 1 year of Tier 1 or Tier 2 experience PLUS completion of two years of college level or vocational coursework in computer science or a closely related field

Preferred Skills/Experience

  • Possess excellent customer service skills
  • Detail oriented and possess excellent organizational skills
  • Excellent writing and communication skills
  • Excellent IT support problem solving skills and have a broad understanding of relationships between hardware and software applications as necessary.
  • Proven knowledge of basic PC troubleshooting of Windows 7, Windows 10, Microsoft Office applications, iPhone and Android devices and local and/or network printers
  • Ability to follow through on multiple issues in a fast-paced environment with dynamic priorities
  • ServiceNow training or experience

Benefits: 

  • Medical, Dental and Vision Coverage
  • 401(k) Matching
  • PTO 

Apply