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Deskside Support Jobs (NOW HIRING)

Mastech Digital

Deskside Support

Houston, TX · On-site

$30/hr

We are currently seeking a Deskside Support for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract ...

Artech Information System LLC

DESKSIDE SUPPORT

Simsbury, CT

$20.50 - $26.25/hr

Deskside Support Representative Distributed Client Services Location:SIMSBURY:ct Duration: 1 year (with possible extension) Win7/Win XP OS support Skills Overview (list or overview) Deskside Support ...

aptlogix LLC

L2 Deskside Support

Atlanta, GA · On-site

L2 Deskside Support Engineer Introduction: We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS). Responsibilities:

Artech Information System LLC

Deskside Support

Decatur, AL

$19 - $24.25/hr

Deskside Support Representative Distributed Client Services Location : Decatur, AL Duration: 12 months with possible extension Level 2 Deskside Tech- with strong PC skills. Troubleshoot hardware and ...

Artech Information System LLC

deskside support

Bothell, WA

$22.75 - $28.75/hr

Deskside Support Representative Distributed Client Services Location: -: Bothell,WA Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support Deskside support ...

Artech Information System LLC

Deskside support

New York, NY

$22.25 - $28.25/hr

Deskside support Location:New york,NY Duration 1 year * Skills Overview (list or overview) 3 Years client facing deskside support in a Windows 7 environment performing Incident. * IMAC and Remote ...

aptlogix LLC

L2 Deskside Support

Chicago, IL · On-site

L2 Deskside Support Engineer 🚨 Location: Chicago Duration: 6+ Months We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through ...

Artech Information System LLC

DESKSIDE SUPPORT

Falmouth, ME

$19.75 - $25.25/hr

Deskside Support Representative Distributed Client Services Location: FALMOUTH,ME Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support Deskside support ...

Artech Information System LLC

Deskside Support

Falmouth, ME

$19.75 - $25.25/hr

Deskside Support Representative Distributed Client Services Location: FALMOUTH,ME Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support Deskside support ...

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Deskside Support information

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How much do deskside support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for deskside support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

Is desktop support a good entry level job?

Deskside support is often considered a suitable entry-level job in IT, as it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, good communication skills, and sometimes certifications like CompTIA A+, making it accessible for beginners seeking to start a career in IT support.

What does IT take to become a desktop support specialist?

To become a desktop support specialist, candidates typically need a high school diploma or equivalent, along with technical knowledge of operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users. Experience with ticketing systems and basic network understanding are also beneficial.

What are Deskside Support specialists?

Deskside Support specialists are IT professionals who provide on-site technical assistance to end users within an organization. They handle issues related to computer hardware, software, printers, and other workplace technology, ensuring that employees can work efficiently. These specialists often troubleshoot problems, perform repairs, set up new equipment, and assist with software installations or updates. Their role is crucial in maintaining smooth daily operations by addressing technical issues quickly and effectively.

What is the difference between Deskside Support vs Help Desk Technician?

AspectDeskside SupportHelp Desk Technician
CredentialsCompTIA A+, HDI certifications often preferredCompTIA A+, ITIL Foundation, HDI certifications common
Work EnvironmentOn-site, direct user support, hardware troubleshootingHelp desk, remote support, software and hardware issues
Employer & IndustryIT service providers, corporate IT departmentsIT support centers, corporate and government sectors
Search & Comparison IntentUnderstanding on-site support rolesUnderstanding remote and software support roles

Deskside Support focuses on on-site, hands-on hardware and software troubleshooting directly at the user's location. Help Desk Technicians typically handle remote support, troubleshooting software issues, and providing assistance via phone or ticketing systems. Both roles require similar certifications and are integral to IT support teams, but Deskside Support emphasizes physical, on-site assistance, while Help Desk Technicians often work remotely.

What does deskside support do?

Deskside support involves providing on-site technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems. Support technicians often work directly with end-users to resolve problems quickly and may use tools like remote access software or diagnostic equipment. This role requires strong problem-solving skills and knowledge of operating systems and hardware components.

What are the key skills and qualifications needed to thrive as a Deskside Support professional, and why are they important?

To thrive as a Deskside Support professional, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician are commonly expected. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These skills are crucial for minimizing downtime, ensuring smooth business operations, and providing a positive user experience.

What are some common challenges faced by Deskside Support technicians, and how can they be addressed?

Deskside Support technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar hardware or software issues, and balancing on-site tasks with remote support needs. Staying organized and prioritizing tickets based on urgency is key to managing workload effectively. Building strong communication skills and maintaining up-to-date technical knowledge can help resolve issues more efficiently, while collaborating with team members ensures complex problems are addressed quickly.

What is a desktop support job?

A desktop support job involves assisting users with computer hardware, software, and network issues. Support technicians troubleshoot problems, install updates, and maintain computer systems, often using tools like remote access software and requiring good communication skills.
More about Deskside Support jobs
What cities are hiring for Deskside Support jobs? Cities with the most Deskside Support job openings:
What states have the most Deskside Support jobs? States with the most job openings for Deskside Support jobs include:
What job categories do people searching Deskside Support jobs look for? The top searched job categories for Deskside Support jobs are:
Deskside Support jobs near you
Infographic showing various Deskside Support job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 9% Internship, 66% As Needed, 1% Full Time, 14% Nights, and 1% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Deskside Support

Deskside Support

Mastech Digital

Houston, TX • On-site

$30/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Deskside Support for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 12+ Months Contract

Location: Houston, TX/Minot, ND

Salary: $30.00/Hourly

Role: Deskside Support

Primary Skills: HelpDesk

Role Description: The Deskside Support must have 3+ years of experience.

Key Responsibilities:

- Provide hands-on deskside support to resolve issues related to desktop/laptop hardware, software, printers, mobile devices, and other IT-related equipment.

- Handle installation, configuration, and upgrades of desktops, laptops, and peripheral devices.

- Troubleshoot Windows OS, Microsoft Office Suite, VPN, network connectivity, and common enterprise applications.

- Work with ticketing systems to track, document, and resolve user incidents and service requests in a timely manner.

- Collaborate with other IT teams to escalate and resolve complex issues.

- Provide support for video conferencing tools and meeting room equipment.

- Assist with user onboarding/offboarding tasks including setting up new systems and managing user access.

- Maintain inventory and asset management of IT equipment.

- Ensure compliance with company policies and IT security standards.

Required Qualifications:

- 3+ years of experience in deskside/end-user support or IT support roles.

- Strong knowledge of Windows 10/11, MS Office 365, Active Directory, and basic networking concepts.

- Familiarity with ITSM tools (e.g., ServiceNow, Remedy, etc.).

- Excellent problem-solving, communication, and interpersonal skills.

- Ability to work independently and prioritize tasks in a fast-paced environment.

- Experience supporting enterprise hardware (HP, Dell, Lenovo, etc.).

- Must be able to lift and move IT equipment as needed.

Education: Any/Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 3+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Anshika Pasahan

Recruiter Phone: 484-331-9597

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.