Deskside support Engineer
Salem, OR · On-site
ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and ...
Deskside support Engineer
Salem, OR · On-site
ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and ...
Deskside support Engineer
Salem, OR · On-site
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ...
Deskside support Engineer
Salem, OR · On-site
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ...
Deskside support Engineer
Salem, OR · On-site
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ...
Deskside support Engineer
Salem, OR · On-site
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ...
Deskside support Engineer
Salem, OR · On-site
Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end ...
Deskside support Engineer
Salem, OR · On-site
Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end ...
ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and ...
ORA_ON_SITE Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and ...
Desktop support
$21.50 - $27.25/hr
Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.
Desktop support
$21.50 - $27.25/hr
Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.
IT Support Specialist - Senior
Salem, OR · On-site
... deskside support. Responsibilities : • The support will range from simple to complex system ... issues and may include VIP support requirements. • The successful candidate will possess ...
IT Support Specialist - Senior
Salem, OR · On-site
... deskside support. Responsibilities : • The support will range from simple to complex system ... issues and may include VIP support requirements. • The successful candidate will possess ...
IT Support Specialist - Senior
Salem, OR · On-site
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
IT Support Specialist - Senior
Salem, OR · On-site
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
Quick apply
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
IT Support Specialist - Senior
Salem, OR · On-site
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
IT Support Specialist - Senior
Salem, OR · On-site
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
Desktop Support Technician - L2
$22 - $28/hr
We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and ...
Quick apply
Desktop Support Technician - L2
$22 - $28/hr
We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and ...
IT Support Specialist - Senior
Salem, OR · On-site
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
IT Support Specialist - Senior
Salem, OR · On-site
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work ...
Computer Service Technician - L2
$18.50 - $24.75/hr
Education/Experience: * 3+ years Windows & Mac Experience within an L2 Deskside/Repair Support role * Customer Service and experience working directly with customers is a must. * Technical ...
Quick apply
Computer Service Technician - L2
$18.50 - $24.75/hr
Education/Experience: * 3+ years Windows & Mac Experience within an L2 Deskside/Repair Support role * Customer Service and experience working directly with customers is a must. * Technical ...
Desktop Support Engineer
Tualatin, OR · On-site
Job Summary (Desktop Support Engineer - L1) - Provide on-site and remote technical support to end users, including executive management and VIPs. - Diagnose and troubleshoot issues related to Windows ...
Desktop Support Engineer
Tualatin, OR · On-site
Job Summary (Desktop Support Engineer - L1) - Provide on-site and remote technical support to end users, including executive management and VIPs. - Diagnose and troubleshoot issues related to Windows ...
Desktop Support Engineer
$20 - $25/hr
Support Windows OS, macOS (basic), and Microsoft Office 365 * Troubleshoot common hardware, software, and connectivity issues * Log and manage tickets in ServiceNow ensuring SLA adherence * Perform ...
Desktop Support Engineer
$20 - $25/hr
Support Windows OS, macOS (basic), and Microsoft Office 365 * Troubleshoot common hardware, software, and connectivity issues * Log and manage tickets in ServiceNow ensuring SLA adherence * Perform ...
Fulfilment Support Tech
Portland, OR · On-site
$20 - $25/hr
POSITION OVERVIEW The Fulfillment Support Technician supports the preparation, configuration, quality control, shipment, return, troubleshooting, and repair of Routeware hardware. This position is ...
Fulfilment Support Tech
Portland, OR · On-site
$20 - $25/hr
POSITION OVERVIEW The Fulfillment Support Technician supports the preparation, configuration, quality control, shipment, return, troubleshooting, and repair of Routeware hardware. This position is ...
Desktop Support Engineer
Portland, OR · On-site
$20 - $25/hr
Support Windows OS, macOS (basic), and Microsoft Office 365 * Troubleshoot common hardware, software, and connectivity issues * Log and manage tickets in ServiceNow ensuring SLA adherence * Perform ...
Desktop Support Engineer
Portland, OR · On-site
$20 - $25/hr
Support Windows OS, macOS (basic), and Microsoft Office 365 * Troubleshoot common hardware, software, and connectivity issues * Log and manage tickets in ServiceNow ensuring SLA adherence * Perform ...
SCADA Support Engineer
Bend, OR · On-site
$86K - $107K/yr
The SCADA Support Engineer will provide Field Support for SOLV SCADA solutions. This role is based full-time in our office in San Diego, CA or Bend, OR. Specific location details and expectations ...
SCADA Support Engineer
Bend, OR · On-site
$86K - $107K/yr
The SCADA Support Engineer will provide Field Support for SOLV SCADA solutions. This role is based full-time in our office in San Diego, CA or Bend, OR. Specific location details and expectations ...
Desktop Support Engineer
$20 - $25/wk
Support Windows OS, macOS (basic), and Microsoft Office 365 * Troubleshoot common hardware, software, and connectivity issues * Log and manage tickets in ServiceNow ensuring SLA adherence * Perform ...
Desktop Support Engineer
$20 - $25/wk
Support Windows OS, macOS (basic), and Microsoft Office 365 * Troubleshoot common hardware, software, and connectivity issues * Log and manage tickets in ServiceNow ensuring SLA adherence * Perform ...
Deskside Support information
See Oregon salary details
$14.74 - $16.57
1% of jobs
$16.57 - $18.39
5% of jobs
$18.39 - $20.22
15% of jobs
$20.58 is the 25th percentile. Wages below this are outliers.
$20.22 - $22.04
20% of jobs
The median wage is $22.95 / hr.
$22.04 - $23.87
18% of jobs
$25.61 is the 75th percentile. Wages above this are outliers.
$23.87 - $25.69
17% of jobs
$25.69 - $27.52
9% of jobs
$27.52 - $29.34
6% of jobs
$29.34 - $31.17
5% of jobs
$31.17 - $32.99
2% of jobs
$32.99 - $34.82
1% of jobs
$14
$24
$34
How much do deskside support jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for deskside support in Oregon is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $26.15 per hour, depending on experience, location, and employer.
What is a deskside support?
Deskside Support specialists are IT professionals who provide on-site technical assistance to end users within an organization. They handle issues related to computer hardware, software, printers, and other workplace technology, ensuring that employees can work efficiently. These specialists often troubleshoot problems, perform repairs, set up new equipment, and assist with software installations or updates. Their role is crucial in maintaining smooth daily operations by addressing technical issues quickly and effectively.
What are the key skills and qualifications needed to thrive as a deskside support professional?
To thrive as a Deskside Support professional, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician are commonly expected. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These skills are crucial for minimizing downtime, ensuring smooth business operations, and providing a positive user experience.
What are some common challenges faced by deskside support technicians, and how can they be addressed?
Deskside Support technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar hardware or software issues, and balancing on-site tasks with remote support needs. Staying organized and prioritizing tickets based on urgency is key to managing workload effectively. Building strong communication skills and maintaining up-to-date technical knowledge can help resolve issues more efficiently, while collaborating with team members ensures complex problems are addressed quickly.
What is the difference between Deskside Support vs Help Desk Technician?
| Aspect | Deskside Support | Help Desk Technician |
|---|---|---|
| Credentials | CompTIA A+, HDI certifications often preferred | CompTIA A+, ITIL Foundation, HDI certifications common |
| Work Environment | On-site, direct user support, hardware troubleshooting | Help desk, remote support, software and hardware issues |
| Employer & Industry | IT service providers, corporate IT departments | IT support centers, corporate and government sectors |
| Search & Comparison Intent | Understanding on-site support roles | Understanding remote and software support roles |
Deskside Support focuses on on-site, hands-on hardware and software troubleshooting directly at the user's location. Help Desk Technicians typically handle remote support, troubleshooting software issues, and providing assistance via phone or ticketing systems. Both roles require similar certifications and are integral to IT support teams, but Deskside Support emphasizes physical, on-site assistance, while Help Desk Technicians often work remotely.
How do I get into Deskside Support?
To enter a Deskside Support role, candidates typically need a high school diploma or equivalent, along with technical skills in hardware, software, and troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with operating systems like Windows or macOS is often required. Strong communication skills and the ability to work in a fast-paced environment are also important.
What are popular job titles related to Deskside Support jobs in Oregon?
For Deskside Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Deskside Support jobs in Oregon look for?
The top searched job categories for Deskside Support jobs in Oregon are:
SAIC rating
7.9
Based on 79 frontline employees who took The Breakroom Quiz
79th of 224 rated it services
Job description
Job ID: 2613477
Location: Salem, OR, US
Date Posted: 2026-06-09
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 25% of the time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE
Description
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. Duties: Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.
Top Qualifications, Skills, Experience or Certifications:
Qualifications
Job Role Specific Requirements:
The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .
Location: Salem, OR, US
Date Posted: 2026-06-09
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 25% of the time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE
Description
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. Duties: Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.
Top Qualifications, Skills, Experience or Certifications:
- Must be able to obtain a Public Trust Clearance
- Deployment of customer hardware and software
- Problem Resolution IT support to end users
- Customer Service
Qualifications
Job Role Specific Requirements:
The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
- Remote and Deskside Experience troubleshooting hardware and software issues
- Troubleshooting Microsoft Windows with latest Windows OS
- Familiarity with MAC OS
- Installation and configuration of new machines in a Windows environment
- Smart cards / PIV cards (general knowledge)
- Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
- Provide Remote Tool Support
- Conference Room / VTC Setups
- Travel to various field sites is required, and reliable and independent transportation will be needed.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .
About Science Applications International
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