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Remote Sap Help Desk Support Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

... support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS ... This position is fully remote (work from home). Important: You must complete assessments!

Multnomah County

IT Help Desk

Portland, OR · On-site +1

$40.27 - $49.52/hr

As the frontline IT Help Desk c ontact for County employees, you will troubleshoot hardware ... SCCM), or remote support tools. * Experience drafting or updating technical Knowledge Base (KB ...

Levata

Support Specialist

Portland, OR · Remote

The ideal candidate has prior experience in a help desk or technical support role and is confident ... Ability to work independently in a structured, remote environment Physical Demands This is a fully ...

Barcodes, Inc.

Support Specialist

Portland, OR · Remote

The ideal candidate has prior experience in a help desk or technical support role and is confident ... Ability to work independently in a structured, remote environment Physical Demands This is a fully ...

Levata

Support Specialist

Portland, OR · Remote

The ideal candidate has prior experience in a help desk or technical support role and is confident ... Ability to work independently in a structured, remote environment Physical Demands This is a fully ...

Tines

Deal Desk Analyst

OR · Remote

$140K/yr

*This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Support the close. Help manage order processing and prioritize effectively during periods of high ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

Provide proactive support and guidance to Sales for creative deal structuring, alternative contract ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

Proven experience leading and delivering technology initiatives within Help Desk or support ... Remote

Naviga

Accounting Service Desk Specialist (Remote)

OR · On-site +1

The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ... The Location This position offers a remote work schedule and can be based in any of the firm's U.S ...

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Remote Sap Help Desk Support information

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

What are the most commonly searched types of Sap Help Desk Support jobs in Oregon? The most popular types of Sap Help Desk Support jobs in Oregon are:
What are popular job titles related to Remote Sap Help Desk Support jobs in Oregon? For Remote Sap Help Desk Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Sap Help Desk Support jobs in Oregon look for? The top searched job categories for Remote Sap Help Desk Support jobs in Oregon are:
What cities in Oregon are hiring for Remote Sap Help Desk Support jobs? Cities in Oregon with the most Remote Sap Help Desk Support job openings:
Remote Sap Help Desk Support jobs near you

Help Desk Call Center Representative

Senture

Remote

$17.50 - $22.50/hr

Full-time

Re-posted 25 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

34th of 71 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

What Senture employees say

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Hours and flexibility

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