Remote Sap Help Desk Support Jobs in Oregon (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

We are seeking an experienced Concur Administrator to own configuration, integrations, and platform maintenance across our SAP Concur Travel and Expense modules. This is a technical, systems-focused role; you will manage platform changes, maintain connections to Finance and HR systems, and work directly with IT and third-party vendors.

This role pays an annual salary of $82,000-$106,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 2, 2026.

System Administration

• Manage and configure the Concur platform, including users, roles, expense types, policies, audit rules, workflows, and reporting.
• Set up and maintain approval workflows and travel policies in accordance with company guidelines.
• Perform routine system maintenance, upgrades, and configuration changes; ensure compliance with best practices.
• Monitor system performance, troubleshoot errors, and optimize configurations for efficiency and usability.
• Manage integration between Concur and ERP systems (e.g., NetSuite), including expense data feeds and payment reconciliation.

User Support and Training

• Serve as the primary point of contact for Concur-related user support, addressing queries and resolving system issues.
• Develop training materials and conduct regular training sessions to drive user adoption and system proficiency.
• Assist in onboarding new users and provide ongoing guidance on expense submission, travel booking, and mobile app usage.

Data Integrity and Compliance

• Ensure data integrity between Concur and downstream ERP and financial systems.
• Implement and monitor audit rules and spend policies to enforce compliance and flag out-of-policy transactions.
• Perform regular audits to ensure system accuracy, proper approvals, and adherence to company T&E policies.

Process Optimization and Configuration

• Collaborate with Finance and HR stakeholders to gather requirements and implement enhancements to expense types, forms, and approval flows.
• Identify opportunities to streamline expense reporting and reimbursement processes through system automation.
• Manage credit card program integration, including corporate card feeds and reconciliation.

Reporting and Analysis

• Create, customize, and maintain Concur reports and dashboards to support T&E analytics and management visibility.
• Provide spend data and insights to Finance leadership to support budget management and policy decisions.

Education

• Bachelor's degree in Information Systems, Computer Science, Finance, Accounting, or a related field (or equivalent experience).

Experience

• 3-4 years of experience with SAP Concur or equivalent travel and expense platforms (e.g., Expensify, Coupa Expenses, Navan) as a technical owner, implementer, or system administrator.
• Understanding of travel and expense fundamentals, including expense policy management, receipt handling, reimbursement processing, and corporate card reconciliation.
• Experience with T&E integrations, including ERP data feeds, credit card feeds (e.g., Visa/Mastercard BTA or ghost card), and payment processing.
• Familiarity with travel booking tools and TMC relationships within the Concur Travel ecosystem is a plus.

Skills

• Excellent troubleshooting skills with the ability to resolve issues independently.
• Strong project management and communication skills; ability to work cross-functionally across Finance, HR, and IT.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency in Excel and familiarity with reporting and analytical tools.

• SAP Concur Certified Administrator
• Additional certifications in Concur Travel, Concur Intelligence, or Invoice are a plus

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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