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Level 1 Help Desk Support Jobs in Oregon (NOW HIRING)

Zones

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

Stem Xpert

Help Desk Support

Portland, OR · On-site

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Zones LLC.

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

Zones LLC.

Help Desk Analyst L2

Portland, OR

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

Zones

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $30.00; commensurate with experience Hours: 8:00 AM - 5 :00 PM As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point ...

360 IT Professionals

Help Desk Support

Salem, OR

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

Maxor National Pharmacy Services, LLC

Fulfills all service level standards for response time and quality. * The Pharmacy Help Desk ... With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... Responsibilities * Deliver Tier 1 service desk support for various stakeholders, including ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$44K/yr

MUST have 1 year or more of Customer Service experience Must have approximately 1 year of Help Desk ... Experience Level: - Entry Level

360 IT Professionals

Need Help Desk Support II

Salem, OR

$20 - $27.25/hr

... on the one of a kind requirement. The primary roles of the IS technicians are: * Provide ... Troubleshoot workstation hardware and operating system problems. * Assist the Computer Support Desk ...

Zones

Help Desk Analyst L1

Portland, OR · On-site

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global teams ...

Zones

Help Desk Analyst L1

Portland, OR

$21.75 - $29.75/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global teams ...

Zones LLC.

Help Desk Analyst L1

Portland, OR

$25 - $28/wk

Term: 1+ year Location: Portland, OR Pay: $25.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global teams ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/hr

Term: 1+ year Location: Portland, OR Pay: $25.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global teams ...

University of Portland

Help Desk Assistant

Portland, OR · On-site

$16.30/hr

... 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance. These inquiries are received via telephone, the ticketing system ...

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Level 1 Help Desk Support information

See Oregon salary details

$10

$22

$35

How much do level 1 help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for level 1 help desk support in Oregon is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.38 per hour, depending on experience, location, and employer.

What is a Level 1 Help Desk Support job?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Level 1 Help Desk Support position, and why are they important?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are the typical career advancement opportunities for someone starting as a Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.
More about Level 1 Help Desk Support jobs
What are the most commonly searched types of Level 1 Help Desk Support jobs in Oregon? The most popular types of Level 1 Help Desk Support jobs in Oregon are:
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What job categories do people searching Level 1 Help Desk Support jobs in Oregon look for? The top searched job categories for Level 1 Help Desk Support jobs in Oregon are:
What cities in Oregon are hiring for Level 1 Help Desk Support jobs? Cities in Oregon with the most Level 1 Help Desk Support job openings:
Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in Oregon as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $45,840 per year, or $22 per hour.
Help Desk Analyst L2

Help Desk Analyst L2

Zones

Portland, OR • On-site

$21.75 - $29.75/hr

Full-time

Medical

Posted 25 days ago

Zones LLC rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

111th of 204 rated it services

Job description

Description

Company Overview:
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
Position Overview:
 
Term: 1+ year  
Location: Portland, OR 
Pay: $25.00 - $30.00; commensurate with experience 
Hours: 8:00 AM – 5 :00 PM  
 
As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point within the IT support organization, providing advanced technical support to ensure our global teams remain productive and connected. This role goes beyond first-line troubleshooting, focusing on deeper issue resolution, root cause analysis, and collaboration with infrastructure, security, and application teams.
 
What you will do as the Level 2 Help Desk Support Analyst: 
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
  • Serve as a Tier 2 escalation point for unresolved technical issues
  • Diagnose and resolve complex hardware, software, and network issues
  • Provide advanced support for Microsoft 365, Teams, VPNs, and remote access
  • Troubleshoot Active Directory, permissions, and access issues
  • Support enterprise applications including SAP and proprietary systems
  • Perform root cause analysis and recommend long-term solutions
  • Assist with device provisioning, imaging, and deployments
  • Support onboarding, offboarding, and role changes
  • Document incidents and resolutions in ITSM tools such as ServiceNow
  • Create and maintain knowledge base articles and SOPs
  • Mentor Level 1 Help Desk Analysts
  • Collaborate with global IT, infrastructure, and security teams
 
What you will bring to the team: 
  • 3–5 years of IT Help Desk or Desktop Support experience
  • Strong experience with Windows and macOS
  • Advanced Microsoft 365 and Active Directory knowledge
  • Solid understanding of networking fundamentals
  • Experience with ITSM and endpoint management tools
  • Excellent communication and problem-solving skills
Preferred Qualifications
  • Experience with SAP or retail POS systems
  • Exposure to cybersecurity and endpoint protection concepts
  • Experience supporting global enterprise environments
  • IT certifications such as CompTIA, Microsoft, or ITIL
  • Multilingual capabilities
#LI-TB1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. 
 

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