Mac Help Desk Jobs in Oregon (NOW HIRING)

Description
Oregon Episcopal School seeks a Mac Systems & AV Administrator to begin duties in August 2026. Interested candidates should submit a resume and cover letter addressed to Brad Kuhns, Director of Information Technology. The cover letter should include answers to the two questions listed at the bottom of this job description.
OUR MISSION: Oregon Episcopal School educates students to realize their power for good as engaged citizens of the world.
ABOUT US: Founded in 1869, Oregon Episcopal School today occupies a wooded 59-acre campus where 880 students in Pre-K through 12th Grade share an excellent faculty, an inquiry-based curriculum, and a strong sense of community. The Upper School also includes a small boarding program of international and domestic students who live and learn together, enhancing the vibrancy of the school community.
OES seeks and values employees who continually grow in their work practices. Teaching faculty engage in the Characteristics of Effective Teaching for their ongoing learning in service of students. All other employees engage in professional growth specific to their responsibilities. Together, faculty and staff create a vibrant and diverse community of lifelong learners.
As an Episcopal school, we are rooted in a rhythm of gathering and reflection that values and respects all beliefs and cultures. As such, we educate toward a larger purpose - toward inclusion and respect, service and justice, and commitment beyond ourselves.
THE ROLE & OUR CULTURE: In an independent school, IT is highly relational. As part of our tight-knit, three-person IT team, you are not just a ticket-closer; you are a visible and valued member of a vibrant campus community.
This role requires a unique balance. On the technical side, you will be the primary owner of our Mac fleet, utilizing Jamf Pro to manage device lifecycles, test deployments, and ensure seamless operation for our faculty and students. On the physical and community side, you are our lead for Audio/Visual campus events. This means stepping away from the screen to set up PA systems, troubleshoot projectors, run microphones, and occasionally help arrange spaces (like moving tables or chairs) to ensure school events go off without a hitch.
Because we prioritize our people and educational workflows, we often make exceptions to standard IT processes. The ideal candidate will find this flexibility refreshing rather than frustrating, bringing a patient, low-ego, and problem-solving mindset to everything from complex MDM deployments to clearing a paper jam for a stressed teacher.
JOB DESCRIPTION: The IT Mac OS Device and AV Support provides leadership and support for the technology program at OES. This includes providing direct help to teachers, students, administrative staff, and other divisional staff in their use of technology resources
along with essential support for the technology equipment campus-wide.
ESSENTIAL RESPONSIBILITIES:
Mac Administration & MDM (Jamf Pro)

• Manage the complete lifecycle of our Mac fleet using Jamf Pro: receiving, tagging, registering, preparing, distributing, patching, and retiring equipment.
• Develop testing procedures for OS updates and software deployments with small groups before large-scale campus rollouts.
• Organize and maintain our technology equipment workspace and inventory.
• Collaborate with the IT Director and Systems Administrator on major technology infrastructure decisions.

Audio/Visual & Event Support

• Serve as the primary IT point person for campus events, ensuring the "show goes on."
• Set up, maintain, and troubleshoot all installed and mobile AV equipment (microphones, PA speakers, projectors, Apple TVs).
• Partner with facilities and other departments to ensure event spaces are fully prepared for presentations and gatherings.

Help Desk & Community Support

• Provide empathetic, face-to-face help desk support for students, teachers, and staff, smoothly handling walk-ins alongside ticketing system requests.
• Troubleshoot and resolve hardware and software issues for laptops, desktops, tablets, and peripherals.
• Create and maintain clear internal documentation for the tech department.
• Participate in all employee training, activities, and Technology department meetings.

Infrastructure Backup

• Act as a secondary support system to the Systems Administrator, gaining exposure to Wi-Fi maintenance, network configuration, Active Directory, phone systems, and campus security systems.

Requirements
REQUIRED QUALIFICATIONS

• At least two years of prior experience in Help Desk, User Support, or Systems Administration.
• A demonstrated low-ego, service-oriented approach to IT, with the ability to context-switch between deep technical work and immediate user needs.
• Ability to work independently to resolve varied computer issues and self-start on projects.
• Ability to work on campus daily (This is not a remote position).
• Office hours: 7:30 AM to 4:00 PM.

PREFERRED QUALIFICATIONS

• Direct experience managing Apple devices using MDM platforms (Jamf Pro specifically is a massive plus).
• Prior experience in a school, higher education, or highly relational community setting.
• Experience with live event AV setups.

PHYSICAL REQUIREMENTS:

• Mobility sufficient to move about the campus, including climbing stairs
• Ability to work from a ladder
• Ability to sit at a computer and keyboard for extended periods
• Ability to lift up to 35 pounds on an occasional basis
• Ability to see, hear, and speak clearly to interact with students, parents, and groups of individuals