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Help Desk Jobs in Oregon (NOW HIRING)

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Lithia

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive ...

Lithia & Driveway

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive ...

Lithia & Driveway

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage ...

Howard

$45K - $51K/yr

Previous experience as an IT Help Desk Technician. Experience in conducting routine system administration tasks and logging data in system admin logs. Experience with hardware, software, and cloud ...

360 IT Professionals

Help Desk Support

Salem, OR · On-site

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

TEKsystems

Help Desk Support

Portland, OR

$22 - $25/hr

... Desk role ● Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP ● ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk. * Willingness to undergo training for business acumen adoption, service desk operational processes, and ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

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See Oregon salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for help desk in Oregon is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.45 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Oregon? The most popular types of Help Desk jobs in Oregon are:
What are popular job titles related to Help Desk jobs in Oregon? For Help Desk jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Oregon look for? The top searched job categories for Help Desk jobs in Oregon are:
What cities in Oregon are hiring for Help Desk jobs? Cities in Oregon with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Oregon as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,912 per year, or $24.5 per hour.

Help Desk Manager

Genesis Financial Solutions

Beaverton, OR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 hours ago

Job description

Company Description
Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we've just hit One Billion Dollars originated!) right here in the Portland metro?
Did you know that we've spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We're focused on growth and need you to help us succeed!
Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?
If you think Genesis sounds like a great place to work, you're right! Even better, we want you to join our team as
our Help Desk Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.
Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you've come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you'll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you.
Job Description
As our Help Desk Manager, you will:
  • Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management
  • Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution
  • Provide training and direction to our team of four desktop and helpdesk support professionals
  • Oversee the Help Desk's response to end user requests for assistance in a timely and professional manner
  • Maintain our inventory of corporate PC's, laptops, printers, and devices
  • Troubleshoot and resolve a wide variety of hardware and software issues
  • Recommend purchase decisions related to hardware and software
  • Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues
  • Oversee set up of new employee workstations including PC or laptop, phone, and account information

Qualifications
Requirements:
  • Bachelor's degree in information technology, computer science, or related degree OR equivalent industry experience
  • 5+ years' experience working as a Help Desk Technician in a Windows Networking environment
  • At least two years' experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)
  • Excellent attention to detail and quality, strong customer service skills, and organizational ability
  • Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Additional Information
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

Apply