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Entry Level It Help Desk Jobs in Oregon (NOW HIRING)

TEKsystems

Service Desk Technician

Portland, OR

$18.75/hr

Required Qualifications * Entry-level IT, help desk, service desk, or technical support experience. * Strong troubleshooting and problem-solving abilities. * Excellent verbal and written ...

Lithia & Driveway

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a ... Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors ...

Lithia

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a ... Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors ...

Lithia & Driveway

Help Desk Technician

Portland, OR · Hybrid

$60K - $85K/yr

L0238 Driveway Finance Corporation Help Desk Technician Driveway Finance Corporation (DFC) is a ... Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors ...

Empower AI Inc.

$20.25 - $25.75/hr

... IT Help Desk. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the ...

Empower AI Inc.

$20.25 - $25.75/hr

... IT Help Desk. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the ...

Empower AI Inc.

$20.25 - $25.75/hr

... IT Help Desk. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Oregon

Entry Level It Help Desk information

See Oregon salary details

$13

$24

$35

How much do entry level it help desk jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for entry level it help desk in Oregon is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.45 per hour, depending on experience, location, and employer.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What jobs pay $4000 a week without a degree?

Entry-level IT help desk roles typically do not pay $4,000 a week; however, higher-paying IT positions such as network administrators, cybersecurity analysts, or cloud engineers can reach that level with experience and certifications like CompTIA, Cisco, or AWS. These roles often require technical skills, problem-solving abilities, and sometimes specialized training but not necessarily a college degree.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

How to get entry-level help desk?

To get an entry-level help desk position, candidates should develop basic IT skills, such as troubleshooting hardware and software, and obtain relevant certifications like CompTIA A+. Gaining experience through internships or volunteering can also improve chances, along with strong communication skills and familiarity with ticketing systems. Entry-level roles typically require a high school diploma or equivalent and a willingness to learn on the job.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What is the easiest entry-level IT job?

An entry-level IT help desk technician is often considered one of the easiest entry-level IT jobs, as it involves basic troubleshooting, customer support, and using common tools like ticketing systems. It typically requires good communication skills, basic knowledge of computer hardware and software, and sometimes a relevant certification such as CompTIA A+.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting hardware, software, and network issues for users. They provide foundational experience in customer service, technical support, and often require knowledge of operating systems and ticketing tools, making them suitable for those starting a career in IT.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Oregon? The most popular types of It Help Desk jobs in Oregon are:
What are popular job titles related to Entry Level It Help Desk jobs in Oregon? For Entry Level It Help Desk jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Entry Level It Help Desk jobs in Oregon look for? The top searched job categories for Entry Level It Help Desk jobs in Oregon are:
What cities in Oregon are hiring for Entry Level It Help Desk jobs? Cities in Oregon with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Oregon as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,912 per year, or $24.5 per hour.

IT Help Desk Technician II

Western Partitions, Inc.

Wilsonville, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
Job Description
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
  • Understand and comply with all WPI policies, procedures, and corporate safety programs.
  • Act as the first point of contact for WPI staff requiring IT support.
  • Act as an escalation point for tier 1 Help Desk Technicians.
  • Answer end user queries in person, via email, and over the phone.
  • Manage assigned tickets in accordance with established service level agreements.
  • Monitor the help desk queue and assess priority of incoming tickets.
  • Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
  • Troubleshoot connectivity, network, and client VPN issues.
  • Install, maintain, and troubleshoot client applications.
  • Troubleshoot and resolve email-based issues.
  • Coordinate with senior team members to escalate complex problems.
  • Document all support tickets in IT ticketing software.
  • Update and reconcile IT inventory.
  • Order new client computers and provision for use.
  • Reimage existing client computers and migrate user data.
  • Order and provision smart phones, iPads, and VOIP phones for WPI staff.
  • Troubleshoot telecom and mobile device issues.
  • Perform hardware repairs and upgrades.
  • Create and maintain documentation for internal processes.
  • Other duties as assigned.

Requirements
Basic Requirements
  • Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
  • A+, N+, MCP, or other industry level certifications recommended.

Minimum Requirements
  • Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
  • Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
  • Employs a customer focused attitude towards all job duties.
  • Must be team-oriented and thrive in a result oriented, fast paced environment.
  • Must be able to break down problems both known and unknown in a logical, efficient manner.
  • Ability and desire to learn new skills quickly.
  • Strong knowledge of MS Windows operating systems.
  • Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
  • Competency with hardware and software troubleshooting.
  • Competency with common mobile products (iPhone, iPad, Android devices).
  • The ability to learn and apply new concepts quickly.
  • Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
  • Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.

Preferred Requirements
  • Microsoft, CompTIA, or other industry certifications are recommended.

This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
  • Competitive pay
  • Incentive bonus plan
  • 401(k) retirement savings plan with match
  • Medical, prescription drug, dental and vision insurance plans with flexible spending account option
  • Life insurance, accidental death, and disability benefits
  • Flexible paid time off policy and paid holidays
  • Professional development opportunities and certifications

WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.

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