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It Help Desk Manager Jobs in Oregon (NOW HIRING)

TEKsystems

IT Helpdesk Manager

Portland, OR · On-site

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

TEKsystems

IT Helpdesk Manager

Portland, OR

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

R-2 Contractors

IT Senior Technician

Prineville, OR · On-site

$28 - $34/hr

Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ... Manage the complete physical lifecycle of IT hardware, including unboxing, asset tagging, and ...

R-2 Contractors

IT Senior Technician

Prineville, OR · On-site

$28 - $34/hr

Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ... Manage the complete physical lifecycle of IT hardware, including unboxing, asset tagging, and ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

The IT Service Delivery Lead provides hands-on leadership in the execution and continuous ... Partners with manger to ensure help desk team readiness prior to go-live for all technology changes ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

The IT Service Delivery Lead provides hands-on leadership in the execution and continuous ... Partners with manger to ensure help desk team readiness prior to go-live for all technology changes ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$55K - $60K/yr

Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. * Execute Special IT Projects: Participating in or leading ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR

$50K - $55K/yr

Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. * Execute Special IT Projects: Participating in or leading ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Oregon

It Help Desk Manager information

See Oregon salary details

$41.2K

$91.7K

$143.3K

How much do it help desk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it help desk manager in Oregon is $91,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $112,100.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Oregon?

The most popular types of It Help Desk jobs in Oregon are:

What cities in Oregon are hiring for It Help Desk Manager jobs?

Cities in Oregon with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $91,698 per year, or $44.1 per hour.

Help Desk Manager

Beaverton, OR • On-site

Genesis Financial Solutions
Finance and Insurance • 201 - 500 employees
Learn more about Genesis Financial Solutionsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Company Description
Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we've just hit One Billion Dollars originated!) right here in the Portland metro?
Did you know that we've spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We're focused on growth and need you to help us succeed!
Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?
If you think Genesis sounds like a great place to work, you're right! Even better, we want you to join our team as
our Help Desk Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.
Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you've come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you'll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you.
Job Description
As our Help Desk Manager, you will:
  • Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management
  • Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution
  • Provide training and direction to our team of four desktop and helpdesk support professionals
  • Oversee the Help Desk's response to end user requests for assistance in a timely and professional manner
  • Maintain our inventory of corporate PC's, laptops, printers, and devices
  • Troubleshoot and resolve a wide variety of hardware and software issues
  • Recommend purchase decisions related to hardware and software
  • Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues
  • Oversee set up of new employee workstations including PC or laptop, phone, and account information

Qualifications
Requirements:
  • Bachelor's degree in information technology, computer science, or related degree OR equivalent industry experience
  • 5+ years' experience working as a Help Desk Technician in a Windows Networking environment
  • At least two years' experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)
  • Excellent attention to detail and quality, strong customer service skills, and organizational ability
  • Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Additional Information
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

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