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It Help Desk Associate Jobs in Oregon (NOW HIRING)

R-2 Contractors

IT Senior Technician

Prineville, OR · On-site

$28 - $34/hr

Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ... deviation. - An associate's degree (or higher) in Information Technology, Cybersecurity, or a ...

R-2 Contractors

IT Senior Technician

Prineville, OR · On-site

$28 - $34/hr

Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ... deviation. - An associate's degree (or higher) in Information Technology, Cybersecurity, or a ...

A-dec, Inc. (USA)

IT Service Delivery Lead

Newberg, OR · On-site

$90 - $130/hr

Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...

A-dec Inc.

IT Service Delivery Lead

Newberg, OR · On-site

$110 - $140/hr

Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas.* Serve as the after-hours and on-call ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$55K - $60K/yr

Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ... An Associate's degree or Bachelor's degree is preferred * Preference will be given to candidates ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$50K - $55K/yr

Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ... An Associate's degree or Bachelor's degree is preferred * Preference will be given to candidates ...

TEKsystems

IT Helpdesk Manager (MSP)

Portland, OR

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

TEKsystems

IT Helpdesk Manager (MSP)

Portland, OR · On-site

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

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It Help Desk Associate information

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$12

$24

$34

How much do it help desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it help desk associate in Oregon is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.98 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Oregon?

The most popular types of It Help Desk jobs in Oregon are:

What are popular job titles related to It Help Desk Associate jobs in Oregon?

For It Help Desk Associate jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Oregon look for?

The top searched job categories for It Help Desk Associate jobs in Oregon are:

What cities in Oregon are hiring for It Help Desk Associate jobs?

Cities in Oregon with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $50,807 per year, or $24.4 per hour.

IT Help Desk Technician II

Western Partitions, Inc.

Wilsonville, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
Job Description
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
  • Understand and comply with all WPI policies, procedures, and corporate safety programs.
  • Act as the first point of contact for WPI staff requiring IT support.
  • Act as an escalation point for tier 1 Help Desk Technicians.
  • Answer end user queries in person, via email, and over the phone.
  • Manage assigned tickets in accordance with established service level agreements.
  • Monitor the help desk queue and assess priority of incoming tickets.
  • Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
  • Troubleshoot connectivity, network, and client VPN issues.
  • Install, maintain, and troubleshoot client applications.
  • Troubleshoot and resolve email-based issues.
  • Coordinate with senior team members to escalate complex problems.
  • Document all support tickets in IT ticketing software.
  • Update and reconcile IT inventory.
  • Order new client computers and provision for use.
  • Reimage existing client computers and migrate user data.
  • Order and provision smart phones, iPads, and VOIP phones for WPI staff.
  • Troubleshoot telecom and mobile device issues.
  • Perform hardware repairs and upgrades.
  • Create and maintain documentation for internal processes.
  • Other duties as assigned.

Requirements
Basic Requirements
  • Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
  • A+, N+, MCP, or other industry level certifications recommended.

Minimum Requirements
  • Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
  • Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
  • Employs a customer focused attitude towards all job duties.
  • Must be team-oriented and thrive in a result oriented, fast paced environment.
  • Must be able to break down problems both known and unknown in a logical, efficient manner.
  • Ability and desire to learn new skills quickly.
  • Strong knowledge of MS Windows operating systems.
  • Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
  • Competency with hardware and software troubleshooting.
  • Competency with common mobile products (iPhone, iPad, Android devices).
  • The ability to learn and apply new concepts quickly.
  • Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
  • Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.

Preferred Requirements
  • Microsoft, CompTIA, or other industry certifications are recommended.

This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
  • Competitive pay
  • Incentive bonus plan
  • 401(k) retirement savings plan with match
  • Medical, prescription drug, dental and vision insurance plans with flexible spending account option
  • Life insurance, accidental death, and disability benefits
  • Flexible paid time off policy and paid holidays
  • Professional development opportunities and certifications

WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.

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