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Remote Tier 2 Support Jobs in Oregon (NOW HIRING)

Stepan

Regional Sales Manager - Tier 2/3 Accounts

OR · On-site +1

$14K - $170K/mo

Partner cross-functionally to support customer needs and new product commercialization ... Employee Assistance Program (EAP) #LI-KB1 #KB-REMOTE Stepan Company does not accept or retain ...

Signifyd

Senior Software Engineer II

OR · On-site +1

$180K - $210K/yr

Cassandra, Pub/Sub, Bigtable, Databricks #LI-Remote Benefits in our US offices: * Discretionary ... Tier 1 (NYC/SF Bay Area/Seattle): $190,000 - $220,000 annually * Tier 2 (DC Metro/Austin/Chicago ...

NICE

Strategic Partnerships Manager

OR · On-site +1

$82K - $82K/yr

Own Tier 2 reseller recruitment across the 24 named CAD/RMS and prosecution targets * Support Andy ... Remote, US-based - travel required for partner meetings, agency events, and industry conferences

CGS Nexus

Project Coordinator

OR · On-site +1

Full-Time Temporary Position We are seeking a detail-oriented and organized Project Coordinator to join our team and provide essential administrative support to a group of Tier 1/ Tier 2 technical ...

New

Armada

Senior Brand Writer (Temp-to-Hire)

OR · On-site +1

$55 - $68/hr

Support social channels with original writing that maintains brand voice across formats ... Tier 3 (other cities): $52- $65 hourly #LI-ST1 #LI-Remote

Armada

Finance Manager

OR · On-site +1

$121K - $154K/yr

Location. This role is remote-based on the continental US. What You'll Do Cross-Functional ... Tier 2 (most U.S. metro areas): $121,120 - $154,400 * Tier 3 (other cities): $115,070 - $143,830 ...

Workday

Engagement Manager, AI Practice

OR · On-site +1

... Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up. Basic ... Those in our remote "home office" roles also have the opportunity to come together in our offices ...

Wyndham Hotels & Resorts

Manager, Remote Sales Support

OR · On-site +1

$70K - $80K/yr

Minimum of 2-5 years' sales experience in a mid-scale hotel required. * Multi property experience ... Remote Sales Support Sales Incentive Plan with a 15% annual target, subject to the terms of the ...

Wyndham Hotels & Resorts

Manager, Remote Sales Support

$70K - $80K/yr

Minimum of 2-5 years' sales experience in a mid-scale hotel required. * Multi property experience ... Remote Sales Support Sales Incentive Plan with a 15% annual target, subject to the terms of the ...

Ylopo

Junior Account Executive

OR · On-site +1

$50/hr

Closing net new Tier 3 + Tier 2 accounts * Effectively handling Inbound lead allocation * * Shadow Senior AE Demos * Work closely with the team on Support and allocation ( * Promotion path to AE ...

Unqork

Principal Customer Advocate Manager

OR · On-site +1

$115K - $145K/yr

Support expanding use of Unqork by identifying and driving expansion within accounts * Identify ... Tier 2: $115,000 - $145,000 Unqork employs a market-driven approach to establish compensation ...

DataDome

Cyber Security Analyst

OR · On-site +1

Providing (tier 2 and 3) support to our customers, be part of our threat research team, collaborate ... Fully remote position (US-based) with the flexibility to work from anywhere in+ $500 stipend to ...

Unqork

Security Operations Analyst

OR · On-site +1

$70K - $90K/yr

Tier 2: $70,000 - $90,000 Unqork employs a market-driven approach to establish compensation ranges ... As a remote-first company, Unqork incorporates a geographic differential into our compensation ...

LTS

ServiceNow System Administrator

OR · On-site +1

United States - Remote Other Considerations: U.S. Citizen or Permanent Resident Required with the ... Provide Tier 2/3 support for ServiceNow incidents, service requests, and escalations. Collaborate ...

AudioEye

Account Director

OR · On-site +1

Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 ... To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 We ...

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Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Oregon?

For Remote Tier 2 Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Oregon look for?

The top searched job categories for Remote Tier 2 Support jobs in Oregon are:

What cities in Oregon are hiring for Remote Tier 2 Support jobs?

Cities in Oregon with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you

Regional Sales Manager - Tier 2/3 Accounts

Stepan Company

Remote

$14K - $170K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Job Description

Stepan is seeking a Regional Sales Manager – Tier 2/3 Accounts to join our North America Surfactants team. In this role, you will report to the Vice President of NA Sales. You will be responsible for driving profitable growth across a portfolio of Tier 2 and Tier 3 accounts within the Western region. This role leads a team of sales professionals to execute commercial strategies, strengthen customer relationships, and expand market share.

Key Responsibilities:

  • Deliver volume, revenue, and gross profit targets within the assigned region
  • Develop and execute territory and account plans to drive growth
  • Identify and pursue new business opportunities within existing and prospective accounts
  • Build and maintain strong relationships with key customer stakeholders
  • Lead, coach, and develop a high-performing sales team
  • Ensure disciplined execution of pricing, forecasting, and pipeline management
  • Partner cross-functionally to support customer needs and new product commercialization
Qualifications
  • 8–12 years of sales experience, preferably in B2B or specialty chemicals
  • Proven track record of driving revenue growth and managing customer portfolios
  • Prior people leadership experience strongly preferred
  • Strong commercial acumen and negotiation skills
  • Ability to translate market insights into actionable sales strategies
  • Excellent communication and relationship-building capabilities
  • Experience with SAP, Salesforce, and Microsoft 365 preferred
Education
  • Bachelor’s degree required
  • MBA or advanced degree preferred

Pay Range: $148,00 - $170,000

The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.

At Stepan Company our comprehensive benefits package includes:

  • Discretionary Bonus
  • Medical, Dental, and Vision Insurance
  • 401K with Match
  • Profit Sharing
  • Paid Time Off (PTO)
  • Short-Term and Long-Term Disability (STD / LTD)
  • Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Paid Parental Leave
  • Adoption Assistance
  • Reactions – Recognition Program
  • Employee Assistance Program (EAP)

#LI-KB1 #KB-REMOTE

Stepan Company does not accept or retain unsolicited resumes or phone calls and/or respond to them or to any third party representing job seekers.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 19 global manufacturing locations and over 2,400 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.

We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.

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