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Remote Tier 2 Support Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... to Tier 2 support. * Triage inquiries based on marketplace functions and direct them to the ...

Stepan

Regional Sales Manager - Tier 2/3 Accounts

OR · Remote

$14K - $170K/mo

Partner cross-functionally to support customer needs and new product commercialization ... Employee Assistance Program (EAP) #LI-KB1 #KB-REMOTE Stepan Company does not accept or retain ...

Stepan

Regional Sales Manager - Tier 2/3 Accounts

OR · On-site +1

$14K - $170K/mo

Partner cross-functionally to support customer needs and new product commercialization ... Employee Assistance Program (EAP) #LI-KB1 #KB-REMOTE Stepan Company does not accept or retain ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...

Unqork

Staff AI Engineer

OR · Remote

$145K - $210K/yr

As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate's location. We utilize a tiered system-Tier 1 and Tier 2-to ...

Ever.Ag

Sr. Milk Accounting Specialist

OR · Remote

You'll also serve on our Tier II Payroll Support Team, contributing your expertise to the broader ... Remote work - work from anywhere in the U.S. * Variety - no two days look the same; you'll work ...

Signifyd

Senior Software Engineer II

OR · Remote

$180K - $210K/yr

Cassandra, Pub/Sub, Bigtable, Databricks #LI-Remote Benefits in our US offices: * Discretionary ... Tier 1 (NYC/SF Bay Area/Seattle): $190,000 - $220,000 annually * Tier 2 (DC Metro/Austin/Chicago ...

NICE

Strategic Partnerships Manager

OR · Remote

$82K - $82K/yr

Own Tier 2 reseller recruitment across the 24 named CAD/RMS and prosecution targets * Support Andy ... Remote, US-based - travel required for partner meetings, agency events, and industry conferences

GFT.

Senior Proposal Specialist

$85K - $110K/yr

Coordinates client management team activities for Tier 2 clients * Participates in Tier 1 client ... Provides research support, scheduling, and organization of information to other Tier 1 clients

Armada

Senior Brand Writer (Temp-to-Hire)

OR · Remote

$55 - $68/hr

Support social channels with original writing that maintains brand voice across formats ... Tier 3 (other cities): $52- $65 hourly #LI-ST1 #LI-Remote

Armada

Finance Manager

OR · On-site +1

$121K - $154K/yr

Location. This role is remote-based on the continental US. What You'll Do Cross-Functional ... Tier 2 (most U.S. metro areas): $121,120 - $154,400 * Tier 3 (other cities): $115,070 - $143,830 ...

Ylopo

Junior Account Executive

OR · Remote

$50/hr

Closing net new Tier 3 + Tier 2 accounts * Effectively handling Inbound lead allocation * * Shadow Senior AE Demos * Work closely with the team on Support and allocation ( * Promotion path to AE ...

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Remote Tier 2 Support information

How do Remote Tier 2 Support professionals typically collaborate with Tier 1 and Tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a Remote Tier 2 Support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are Remote Tier 2 Support roles?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
What job categories do people searching Remote Tier 2 Support jobs in Oregon look for? The top searched job categories for Remote Tier 2 Support jobs in Oregon are:
What cities in Oregon are hiring for Remote Tier 2 Support jobs? Cities in Oregon with the most Remote Tier 2 Support job openings:
Remote Tier 2 Support jobs near you

Help Desk Call Center Representative

Senture

Remote

$17.50 - $22.50/hr

Full-time

Re-posted 18 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

34th of 70 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

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