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Remote Tier 2 Support Jobs in Remote, OR (NOW HIRING)

Stepan

Regional Sales Manager - Tier 2/3 Accounts

OR · Remote

$14K - $170K/mo

Partner cross-functionally to support customer needs and new product commercialization ... Employee Assistance Program (EAP) #LI-KB1 #KB-REMOTE Stepan Company does not accept or retain ...

Stepan

Regional Sales Manager - Tier 2/3 Accounts

OR · On-site +1

$14K - $170K/mo

Partner cross-functionally to support customer needs and new product commercialization ... Employee Assistance Program (EAP) #LI-KB1 #KB-REMOTE Stepan Company does not accept or retain ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and ... Manage escalations, complaints to Level 2 and Development, and follow through as point of contact ...

Wyndham Hotels & Resorts

Manager, Remote Sales Support

OR · Remote

$70K - $80K/yr

Minimum of 2-5 years' sales experience in a mid-scale hotel required. * Multi property experience ... Remote Sales Support Sales Incentive Plan with a 15% annual target, subject to the terms of the ...

Wyndham Hotels & Resorts

Manager, Remote Sales Support

OR · On-site +1

$70K - $80K/yr

Minimum of 2-5 years' sales experience in a mid-scale hotel required. * Multi property experience ... Remote Sales Support Sales Incentive Plan with a 15% annual target, subject to the terms of the ...

Lumen Technologies

Planning Engineer II

OR · Remote

$66K - $88K/yr

... support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take ... Benefits * Bonus Structure #LI-Remote Requisition #: 341791 Background Screening If you are ...

The Magneto Effect LLC

Sales Closer Remote

OR · Remote

$150K - $220K/yr

At least 2 years of experience in outbound sales calls, with strong results in B2C * A strong ... The Magneto Effect and the law firms you represent believe in supporting you, and we'll invest in ...

Ardent

Care Advisor I

Coos Bay, OR · Remote

Remote Work-Home: Enjoy the flexibility of a 100% remote role with the support of an established ... Earn potential significant bonuses for bringing top-tier talent into the Ardent Outsourcing ...

Ardent

Care Advisor I

Coos Bay, OR · Remote

Remote Work-Home: Enjoy the flexibility of a 100% remote role with the support of an established ... Earn potential significant bonuses for bringing top-tier talent into the Ardent Outsourcing ...

Project Sapiens

Sales Executive, Reinsurance

OR · Remote

Remote This Sales Executive is responsible for generating new insurance software sales and services ... Tier-1 to 4 carriers (including qualifying new leads, responding to RFI/RFP's, proposal ...

BOK Financial

Business Initiative Consultant II

OR · Remote

$75K - $100K/yr

Tulsa -TUL, Oklahoma City -OKC, Dallas -DAL, Fort Worth -FTWT, Remote Areas of Interest: Business ... The environment supports individuals who are curious, adaptable, and focused on driving meaningful ...

Gao Tek Inc

Sales Engineer

Myrtle Point, OR · Remote

Remote / Work from Home (India) Employment Type: Full-Time Working Days: 5 Days a Week Working ... Provide after-sales support and ensure customer satisfaction. * Collaborate with internal teams to ...

Lumen Technologies

ACCOUNT MANAGER II - INSIDE PUB SEC

OR · Remote

$51K - $69K/yr

Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 342727 Life at Lumen Life at ... With real support and shared accountability, teams collaborate better, move faster, and deliver ...

Lumen Technologies

Adobe CDP Engineer

OR · Remote

$105K - $141K/yr

... support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take ... Benefits Bonus Structure #LI-Remote Requisition #: 342077 Background Screening If you are selected ...

Lumen Technologies

Lead Site Reliability Engineer

OR · Remote

$53.50 - $71/hr

Provide Tier 3 support for issues across portal services by troubleshooting and resolving technical ... Bonus Structure #LI-Remote #LI-VK1 Requisition #: 342698 Life at Lumen Life at Lumen is human and ...

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Remote Tier 2 Support information

See Remote, OR salary details

$14

$26

$44

How much do remote tier 2 support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote tier 2 support in Remote, OR is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.32 per hour, depending on experience, location, and employer.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
What cities near Remote, OR are hiring for Remote Tier 2 Support jobs? Cities near Remote, OR with the most Remote Tier 2 Support job openings:
Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Remote, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 9% In-person, and 91% Remote job distribution, with an average salary of $54,126 per year, or $26 per hour.

Regional Sales Manager - Tier 2/3 Accounts

Stepan

OR • Remote

$14K - $170K/mo

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Job Description

Stepan is seeking a Regional Sales Manager - Tier 2/3 Accounts to join our North America Surfactants team. In this role, you will report to the Vice President of NA Sales. You will be responsible for driving profitable growth across a portfolio of Tier 2 and Tier 3 accounts within the Western region. This role leads a team of sales professionals to execute commercial strategies, strengthen customer relationships, and expand market share.

Key Responsibilities:

  • Deliver volume, revenue, and gross profit targets within the assigned region
  • Develop and execute territory and account plans to drive growth
  • Identify and pursue new business opportunities within existing and prospective accounts
  • Build and maintain strong relationships with key customer stakeholders
  • Lead, coach, and develop a high-performing sales team
  • Ensure disciplined execution of pricing, forecasting, and pipeline management
  • Partner cross-functionally to support customer needs and new product commercialization
Qualifications
  • 8-12 years of sales experience, preferably in B2B or specialty chemicals
  • Proven track record of driving revenue growth and managing customer portfolios
  • Prior people leadership experience strongly preferred
  • Strong commercial acumen and negotiation skills
  • Ability to translate market insights into actionable sales strategies
  • Excellent communication and relationship-building capabilities
  • Experience with SAP, Salesforce, and Microsoft 365 preferred
Education
  • Bachelor's degree required
  • MBA or advanced degree preferred

Pay Range: $148,00 - $170,000

The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.

At Stepan Company our comprehensive benefits package includes:

  • Discretionary Bonus
  • Medical, Dental, and Vision Insurance
  • 401K with Match
  • Profit Sharing
  • Paid Time Off (PTO)
  • Short-Term and Long-Term Disability (STD / LTD)
  • Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Paid Parental Leave
  • Adoption Assistance
  • Reactions - Recognition Program
  • Employee Assistance Program (EAP)

#LI-KB1 #KB-REMOTE

Stepan Company does not accept or retain unsolicited resumes or phone calls and/or respond to them or to any third party representing job seekers.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 19 global manufacturing locations and over 2,400 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.

We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.

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