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Tier 2 Support Jobs (NOW HIRING)

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

CDIT LLC

Tier 2 Support

UT · On-site

This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

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PingWind Inc

Tier 2 Support Lead

Alexandria, VA · On-site

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA · On-site

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

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Netsurit US

Be Seen First

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

Robert Half

Tier II Support Specialist

Minneapolis, MN · On-site

$60K - $65K/yr

We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging ...

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Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients. Qualified candidates will have a passion for exceeding expectations ...

VS Media

Customer Support Representative - Tier 2

$17.50 - $22.25/hr

Customer Support Representative - Tier 2 (Remote) Shift: Tues, Wed, Thurs, Fri, Sat 6AM - 2PM PST Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

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Tier 2 Support information

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How much do tier 2 support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Tier 1, Tier 2, and tier 3 support?

In support roles like Tier 2 Support, the support process is typically divided into levels: Tier 1 handles basic customer issues and initial troubleshooting, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced technical support or engineering teams for the most difficult issues. Support staff often use ticketing systems and troubleshooting tools to resolve customer problems efficiently at each level.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What is a Tier 2 support role?

A Tier 2 support role involves providing advanced technical assistance to customers or end-users, typically handling more complex issues that Tier 1 support cannot resolve. Support specialists in this role often troubleshoot hardware, software, or network problems, use diagnostic tools, and may escalate unresolved issues to Tier 3 or specialized teams.

What is a Tier 2 support job description?

A Tier 2 support job involves handling more complex technical issues that Tier 1 support cannot resolve, often requiring in-depth knowledge of products or systems. Support specialists in this role troubleshoot problems, provide detailed solutions, and may escalate unresolved issues to Tier 3 or higher levels. Strong communication skills, technical expertise, and familiarity with ticketing systems are essential for success in this position.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) support involves basic troubleshooting and initial customer contact, often handled by help desk staff. L2 (Level 2) support addresses more complex issues requiring specialized knowledge, while L3 (Level 3) support involves advanced troubleshooting and often includes developers or engineers. L4 (Level 4) support typically refers to external vendors or hardware manufacturers providing expert assistance for unresolved issues at lower levels.

What are the key skills and qualifications needed to thrive in the Tier 2 Support position, and why are they important?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Tier 2 Support job?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

More about Tier 2 Support jobs
What cities are hiring for Tier 2 Support jobs? Cities with the most Tier 2 Support job openings:
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Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier II Support

Tier II Support

SofTec Solutions

Englewood, CO • On-site

Contractor

Posted 15 days ago

Job description

Company Description
Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine's Fastest Growing Companies in America.
Job Description
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:
  • MS Windows Support experience
  • MS Office Support experience
  • Outstanding Customer Service skills
  • Experience with iOS, Mac and Cisco Voice and Service Now are a plus

Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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