Tier II Support
Englewood, CO · On-site
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience
Tier II Support
Englewood, CO · On-site
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience
Tier-2 Support:
Frisco, TX · On-site
$40 - $45/hr
Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...
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Tier-2 Support:
Frisco, TX · On-site
$40 - $45/hr
Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...
Tier II Support
Lakeland, FL · On-site
Tier II Support Representatives strengthen the broader Customer Support organization by serving as subject matter experts, sharing knowledge, improving documentation, and collaborating across teams.
Tier II Support
Lakeland, FL · On-site
Tier II Support Representatives strengthen the broader Customer Support organization by serving as subject matter experts, sharing knowledge, improving documentation, and collaborating across teams.
Tier 2 Support Technician
$20.75 - $28.50/hr
Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...
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Tier 2 Support Technician
$20.75 - $28.50/hr
Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...
Support Engineer- Tier II
Cincinnati, OH · Hybrid
$70K - $75K/yr
The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...
Support Engineer- Tier II
Cincinnati, OH · Hybrid
$70K - $75K/yr
The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...
Support Engineer- Tier II
Cincinnati, OH · On-site
$70K - $75K/yr
The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...
Support Engineer- Tier II
Cincinnati, OH · On-site
$70K - $75K/yr
The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...
IT Tier 2 Support Technician
Schaumburg, IL · On-site
$21.25 - $29/hr
IT Tier 2 Support Technician Essential Duties & Responsibilities: Support & Escalation Ownership * Serve as the primary escalation point for Tier 1 Help Desk tickets, delivering timely, accurate root ...
IT Tier 2 Support Technician
Schaumburg, IL · On-site
$21.25 - $29/hr
IT Tier 2 Support Technician Essential Duties & Responsibilities: Support & Escalation Ownership * Serve as the primary escalation point for Tier 1 Help Desk tickets, delivering timely, accurate root ...
IT Tier 2 Support Technician
$21.25 - $29/hr
IT Tier 2 Support Technician Essential Duties & Responsibilities: Support & Escalation Ownership * Serve as the primary escalation point for Tier 1 Help Desk tickets, delivering timely, accurate root ...
IT Tier 2 Support Technician
$21.25 - $29/hr
IT Tier 2 Support Technician Essential Duties & Responsibilities: Support & Escalation Ownership * Serve as the primary escalation point for Tier 1 Help Desk tickets, delivering timely, accurate root ...
Tier 2 Support Tech
Minneapolis, MN · On-site
$55K - $70K/yr
Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...
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Tier 2 Support Tech
Minneapolis, MN · On-site
$55K - $70K/yr
Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...
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Tier 2 Support Technician
Oklahoma City, OK · On-site
$25 - $34/hr
Day-to-Day Overview As a Tier 2 Support Technician, your day will primarily involve answering client phone calls and providing real-time technical support with professionalism and empathy. You'll ...
New
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Tier 2 Support Technician
Oklahoma City, OK · On-site
$25 - $34/hr
Day-to-Day Overview As a Tier 2 Support Technician, your day will primarily involve answering client phone calls and providing real-time technical support with professionalism and empathy. You'll ...
New
Tier 2 Support Engineer
Crystal City, VA · On-site
As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...
Tier 2 Support Engineer
Crystal City, VA · On-site
As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...
Be Seen First
Tier 2 Support Technician
Oklahoma City, OK · On-site
$25 - $34/hr
Day-to-Day Overview As a Tier 2 Support Technician, your day will primarily involve answering client phone calls and providing real-time technical support with professionalism and empathy. You'll ...
New
Quick apply
Be Seen First
Tier 2 Support Technician
Oklahoma City, OK · On-site
$25 - $34/hr
Day-to-Day Overview As a Tier 2 Support Technician, your day will primarily involve answering client phone calls and providing real-time technical support with professionalism and empathy. You'll ...
New
Tier 2 Support Engineer
Arlington, VA · On-site
As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...
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Tier 2 Support Engineer
Arlington, VA · On-site
As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...
Tier 2 Support Tech
Minneapolis, MN · On-site
$55K - $70K/yr
Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...
Tier 2 Support Tech
Minneapolis, MN · On-site
$55K - $70K/yr
Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...
Tier II Support Tech
Richmond, VA · On-site
$37K - $46K/yr
Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...
New
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Tier II Support Tech
Richmond, VA · On-site
$37K - $46K/yr
Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...
New
Tier 2 Support Engineer
El Segundo, CA · On-site
We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...
Tier 2 Support Engineer
El Segundo, CA · On-site
We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...
Tier 2 Support Tech
Minneapolis, MN · On-site
$55K - $70K/yr
Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...
Tier 2 Support Tech
Minneapolis, MN · On-site
$55K - $70K/yr
Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...
Tier II Support Technician
Birmingham, AL · On-site
$20.25 - $27.75/hr
Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...
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Tier II Support Technician
Birmingham, AL · On-site
$20.25 - $27.75/hr
Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...
Tier 2 Support Engineer
Los Angeles, CA · On-site +1
$60K - $80K/yr
As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. Ability to provide technical expertise to the ...
Tier 2 Support Engineer
Los Angeles, CA · On-site +1
$60K - $80K/yr
As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. Ability to provide technical expertise to the ...
Support Engineer- Tier II
Cincinnati, OH · On-site
The Tier II Support Engineer will work as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. Responsibilities : • ...
Support Engineer- Tier II
Cincinnati, OH · On-site
The Tier II Support Engineer will work as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. Responsibilities : • ...
Tier 2 Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do tier 2 support jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What are the common challenges faced by Tier 2 Support professionals and how are they addressed?
Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.
What are the key skills and qualifications needed to thrive in Tier 2 Support?
To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.
What is a Tier 2 Support?
A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.
More about Tier 2 Support jobs
What cities are hiring for Tier 2 Support jobs? Cities with the most Tier 2 Support job openings:
What are the most commonly searched types of Tier 2 Support jobs? The most popular types of Tier 2 Support jobs are:
What states have the most Tier 2 Support jobs? States with the most job openings for Tier 2 Support jobs include:
What job categories do people searching Tier 2 Support jobs look for? The top searched job categories for Tier 2 Support jobs are:
Job description
Company Description
Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine's Fastest Growing Companies in America.
Job Description
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:
Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine's Fastest Growing Companies in America.
Job Description
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:
- MS Windows Support experience
- MS Office Support experience
- Outstanding Customer Service skills
- Experience with iOS, Mac and Cisco Voice and Service Now are a plus
Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Softec Solutions
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Englewood, CO, US
Year founded
1996