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Tier 2 Support Jobs (NOW HIRING)

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

Apply Early

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...

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Prosum

Tier 2 Support Engineer

El Segundo, CA

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

Stem, Inc.

Tier 2 Support Specialist

Broomfield, CO

Stem is seeking a highly motivated Tier 2 Support Specialist to join our technical support team. This role provides high level technical and product support for Stem's customers while coordinating ...

iXsystems

Tier 2 Support Engineer

Los Angeles, CA · On-site

$60K - $80K/yr

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. Ability to provide technical expertise to the ...

iXsystems

Tier 2 Support Engineer

Los Angeles, CA · On-site +1

$60K - $80K/yr

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. Ability to provide technical expertise to the ...

Stem, Inc.

Tier 2 Support Specialist

Broomfield, CO · On-site

Stem is seeking a highly motivated Tier 2 Support Specialist to join our technical support team. This role provides high level technical and product support for Stem's customers while coordinating ...

TrueNAS

Tier 2 Support Engineer

Los Angeles, CA · On-site +1

$60K - $80K/yr

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. Ability to provide technical expertise to the ...

TrueNAS

Tier 2 Support Engineer

Los Angeles, CA · Remote

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of TrueNAS solutions for customers. Ability to provide technical expertise to the ...

Hqo

Tier 2 Support Representative (Boston, MA)

Boston, MA · On-site

$71K - $79K/yr

About the role We are seeking a Tier 2 Support Representative to join our growing Customer Support team. In this role, you'll serve as a key escalation point for complex customer inquiries and ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

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Tier 2 Support information

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How much do tier 2 support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What is a Tier 2 support job description?

A Tier 2 support job involves handling more complex technical issues that Tier 1 support cannot resolve, often requiring in-depth knowledge of products or systems. Support specialists troubleshoot problems, provide detailed solutions, and may use diagnostic tools or remote access software. They typically document issues and escalate unresolved cases to Tier 3 or higher support levels.

What are the key skills and qualifications needed to thrive in the Tier 2 Support position, and why are they important?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Level 2 support job description?

A Level 2 support job involves handling more complex technical issues that cannot be resolved by Level 1 support. It requires in-depth troubleshooting, knowledge of systems and software, and often involves working with specialized tools or documentation to resolve escalated customer or user problems efficiently.

What is tier 2 salary?

The salary for a Tier 2 Support role typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Tier 2 support specialists usually have more technical skills and may handle complex issues, often requiring certifications like CompTIA or Microsoft certifications. Salaries can vary based on industry demand and the specific responsibilities of the position.

What is a Tier 2 Support job?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent different levels of technical assistance in support roles. Tier 1 handles basic customer issues and troubleshooting, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. Support technicians may need certifications and familiarity with diagnostic tools to effectively resolve issues at each level.
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Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 2 Support Tech

Tier 2 Support Tech

Teal

Minneapolis, MN • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged - forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.
We are looking for an individual who:
  • Loves helping people
  • Is committed to excellence
  • Is forward thinking

Job Overview: Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ensure network and server operations run smoothly and securely. Responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring all computing operations run with optimal performance, security, and efficiency. As part of Teal's continued innovation, this role also requires the regular and effective use of AI-powered tools, including Thread and other internal AI platforms adopted by the organization to enhance productivity, streamline workflows, improve documentation quality, and support faster issue resolution.
To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies especially AI tools, to elevate the support experience. The best candidates will be collaborative, customer-focused, and adaptable.
This is a full-time, onsite position based in our Minneapolis office. Please note that relocation assistance is not provided.
Essential Functions
  • Configuring and maintaining networked computers, including hardware, system software, applications, and other critical systems.
  • Ensuring data is stored securely and backed up regularly.
  • Implementing, diagnosing and resolving hardware, software, networking, and system issues when they arise including but not limited to the following technologies:
  • Microsoft Azure, Hyper-V, Server Virtualization
  • Microsoft Server 2019, 2016, 2012 and other Operating Systems
  • Active Directory Group Policies
  • Active Directory Security
  • Microsoft O365 and M365
  • TCP-IP Networking
  • Backup and Disaster Recovery Solutions
  • Cisco ASA and Meraki Firewalls, VPNs and Security Solutions
  • Systems Management Tools
  • Using AI-based productivity and documentation tools (including Thread) as required to enhance ticket quality, optimize troubleshooting workflows, and support operational efficiency across service teams.
  • Replacing and upgrading defective or outdated components when necessary.
  • Monitoring system performance to ensure everything runs smoothly and securely.
  • Resolve escalated issues from the Help Desk team and provide technical mentorship.
  • Documenting any processes which employees need to follow in order to successfully work within our computing system.
  • Maintain professional appearance and conduct at all times.
  • Adheres to company work practices.
  • Establishes and maintains effective working relationships with colleagues, clients, vendors, and management.
  • Documents work processes as required.
  • Performs other duties as assigned.

Qualifications
  • High school diploma; 1-2 years related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service skills and "can do" attitude.
  • Past experience administering server-side technology and networked computing systems.
  • Ability to prioritize a wide range of workloads with critical deadlines.
  • Highly responsive.
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
  • Ability to document work and maintain accurate records.
  • Resourceful - the ability to figure things out.
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
  • Punctual, dependable, goal oriented, and able to receive constructive coaching.
  • Adherence to privacy regulations and privacy considerations for clients.
  • Ability to communicate effectively in the English language in-person, by phone, or in writing.
  • Experience and skills with Microsoft Technologies include AD, Exchange, Outlook, and Office; Mac OS; smartphones (IOS/Android troubleshooting); Google Apps; Office365; LAN device configuration, and basic networking knowledge.
  • Must be able to successfully pass a criminal background check.

Benefits
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
  • Ongoing professional development and training opportunities.
  • Collaborative and supportive work environment.
  • Opportunity to work with cutting-edge technologies and gain hands-on experience.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
TEAL IS AN EQUAL OPPORTUNITY EMPLOYER

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